My business partner and myself arrived at the hotel quite late. We were asked for payment in full for the one nights stay before having the key. We decided to go out for dinner before going to the room. On our return we had drinks in the hotel bar before turning in for the night. On arrival in the room and, after looking around; we found it was absolutely filthy. The wardrobe In the room was hanging off the wall. There was at least an inch of dust on top of it. The bed was a double size and it was falling apart. The quilting on the sides were coming away from the frame. The mattress was stinking.The sheets on the bed had dirty marks on them.The blanket on the be was dirty and stank.The shower curtain was covered in green and black mould. The bath seal was orange and rotten.The toilet was covered in old urine and faeces. . The waste bin still had the previous guests rubbish in it. The carpet on the bath panel is coming away from the bath. The shower head is absolutely filthy and clogged up. The whole room and everything in it were absolutely disgusting. I have never seen anything like it before.I went down to the bar to complain to the Manager but was told he was off and that there was no one who could help until morning.We did not eat at the hotel at breakfast because if the kitchen was in the same state as the bedroom we would be seriously ill. Despite me writing a letter of complaint to the owners of the hotel outlining the problems I feel as though I got nowhere with it. I told them that I would be putting my review on Trip Advisor but it fell on deaf ears. I had a £30 refund from the £80 I paid.
- Official Description (provided by the hotel):
- The Nelson Hotel is a Grade II listed property that is situated on Marine Parade directly opposite the Sea Life Centre and Wellington Pier. The Nelson is an AA 3 Star Hotel that affords excellent views of the sea front and the promenade.Parking is available free of charge in front of the Hotel, although the car park does not belong to the Hotel. ... more less
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- Also Known As:
- The Nelson Hotel Great Yarmouth, Norfolk