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“While place needs refurbishment”
Review of The Nelson Hotel

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The Nelson Hotel
Ranked #15 of 21 Hotels in Great Yarmouth
Reviewed 11 November 2013

Stayed in "His Lordships suite" not cheap yet (white) sofa was so stained cushions turned over pink underneath??? Blanket on one end to cover stains Whole sofa should be replaced. Absolutely filthy didn't want to sit on it. Lampshades broken stained bathroom ceiling.
Dining room needs totally modernising its like stepping back in time, a worn out 70's look.

  • Stayed: November 2013
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2  Thank Corimel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at The Nelson Hotel, responded to this reviewResponded 28 November 2013

Thank you for your recent review of our Hotel.

Your comments have been duly noted and rest assured we are working hard on improving our facilities. We are aware that there are some areas which require upgrading.

I will discuss your comments with the Hotel Manager and organise replacement shades for those which are damaged.

Our apologies for the old sofas, we do already have new sofas on order and are currently awaiting delivery of these. With regards to the dining room decor we do have a refurbishment plan in place and we are looking to address this area in our closed season.

Bedroom refurbishment and redecoration is already underway and the feedback on those completed has been positive.

Thank you again for your valuable feedback.

Kind regards

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Reviews (290)
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224 - 230 of 290 reviews

Reviewed 21 October 2013

after being rudely told by our previous hotel they were full for an extra night we called this hotel and spoke to Jackie on reception not only did they have a vacant room but she was so helpful and a pleasure to deal with

we stayed there bed and breakfast

the room was very clean and spacious

went to breakfast the next morning sat watching the seafront cereals, fruit and juice in a side room and cooked breakfast, ta and coffee etc served at the table and not rushed to eat
a beautiful experience and although the decor needs updating they were planning more decoration. dont care about decor staff were fabulous and so helpful. but can assure you had it not been for Jackie being so kind and helpful we would not have found this hotel thank you to her keep up the good work see you soon

Room Tip: sea front facing room looks across the seafront
  • Stayed: October 2013, travelled as a couple
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1  Thank jaynebazeley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at The Nelson Hotel, responded to this reviewResponded 24 October 2013

Thank you very much for taking the time to provide us with your feedback, following your recent stay with us.

I was pleased to read your positive comments and have passed these on to John and his team who will be pleased to read them.

We pride ourselves on the level of service We have an ongoing maintenance programme across our hotel group and agree there are some areas which need upgrading, however we pride ourselves on the level of service and hospitality provided and which does help us to overcome this and your comments are certainly reflective of this.

Thank you once again for your comments and we look forward to welcoming you back to stay with us again at some point in the future.

With Kind Regards

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Reviewed 16 October 2013

The hotel is in a great location just across the road from the beach and has plenty (in October) of parking out front. We stayed in a Suite which was large, if a little run down (I understand a program of renovation is being undertaken). For the price we paid though it was good value - the breakfast was excellent and all the staff we saw were very friendly. I guess that the hotel is a reflection of the town as a whole - slightly rundown, a bit outdated but undergoing some much needed improvements and renovation.

  • Stayed: October 2013, travelled as a couple
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Thank AndrewClareFred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at The Nelson Hotel, responded to this reviewResponded 17 October 2013

Thank you very much for taking the time to provide us with your feedback, following your recent stay with us.

We have an ongoing maintenance programme across our hotel group and agree there are some areas which need upgrading, however we pride ourselves on the level of service and hospitality provided and which does help us to overcome this and your comments are certainly reflective of this.

Thank you once again for your comments and we look forward to welcoming you back to stay with us again at some point in the future.

With Kind Regards

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Reviewed 13 October 2013

Large suite but very shabby and needs decoration. Good value though for the space. Large jacuzzi bath but no shower. Also couldn't get the wifi to work. Staff however were very were very friendly and welcoming. Overall not glamorous but good value. Could be nice if rooms were decorated

Stayed: October 2013, travelled as a couple
1  Thank clare_stevenson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at The Nelson Hotel, responded to this reviewResponded 15 October 2013

Thank you for your review following your recent stay at our Hotel.

I am sorry to learn you had difficulties in using our complimentary Wifi facility. This is most unusual and I will speak to the Manager to check all is in working order.
We are underway with redecoration of the bedrooms and assure you your comments have been duly noted.

Thank you for your kind comments regarding the team who work hard to deliver good levels of customer service and I am pleased you felt we offered good value for money.

We hope to be able to welcome you back to our hotel in the near future.

Kind regards

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Reviewed 8 October 2013

I visited this hotel (on a coach group holiday) in July this year, and the holiday accommodation was sorely lacking. I had been to the same hotel only a few months previously, but there was a big difference this time.
The hotel was full to the rafters, and my group was relegated to an overflow dining area accessed through the bar/lounge, not the dining room with seaviews and dual aspect!.
My room was on the first floor, with a great view of the beach opposite the hotel, however during possibly the hottest week of the year, my window didn't open, it was sealed shut. The curtains didn't come together, and as there was no net curtains , I used a safety pin to hold the curtains closed to protect my modesty!
The bathroom door and décor needed attention..

The problems with my room were addressed to the best of his ability by the manager, who gave me an electric fan to attack the heat, and arranged for the handyman to fix the curtains with pulllcords. The door damage in the bathroom and broken toilet roll holder was also addressed.

I was told that the windows facing the beach are of listed status. To mend them would be too costly, so they have been sealed to prevent further deterioration. Net curtains are not provided as they would not be in keeping with the look of the building frontage.

I think Great Yarmouth is a lovely place to visit, but I will not be returning to the Nelson any time soon. The difficulties seemed to arise from the fact that the hotel was absolutely full, catering for two coach parties , and there was no way that they could cope.

  • Stayed: July 2013, travelled solo
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2  Thank valwoodward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at The Nelson Hotel, responded to this reviewResponded 10 October 2013

Thank you for your recent review of your stay with us recently.

I was very sorry to read your comments. We agree that there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided, I am sorry that you did not find this to be the case on this occasion.

Please be assured that your comments have been taken on board and we are sorry that you do not feel able to return to us again in the future.

With Kind Regards

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Reviewed 1 October 2013

the room was very small, smelt of smelly feet, wallpaper peeling off the walls, paintwork all flaking, dirty carpets in the rooms especially the bathroom very very dated, the whole hotel needs refurbishing, not sure whether the hallway sizes are adequate as the corriders were so narrow, on arrival the person at reception did not have a clue, waited at least 20 mins to sort out our room even though we booked on line not a warm welcome either !!! would not go back !!

  • Stayed: September 2013, travelled as a couple
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1  Thank 236stacey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at The Nelson Hotel, responded to this reviewResponded 3 October 2013

Thank you very much indeed for your feedback following your recent stay with us.

I was sorry to read that you did not enjoy your stay or find the hotel to be to your liking. We know that there are some areas and rooms which need upgrading within the hotel and we have an ongoing maintenance programme for this. We are always looking at aspects which could be tackled in the short term and have certainly taken your comments on board to aid this process.

With Kind Regards

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Reviewed 29 September 2013 via mobile

Decor needs updating, bar tariffs way too high, rooms are small & dingy and also require updating. The service by the staff however is spot on. I wouldn't recommend this hotel to be truthly honest but is ok if nothing else avaliable. The positive side is there's ample parking avaliable with no restrictions.

  • Stayed: September 2013
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Thank Luke E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma A, Manager at The Nelson Hotel, responded to this reviewResponded 3 October 2013

Thank you very much for taking the time to provide us with your feedback, following your recent stay with us.

We have an ongoing maintenance programme across our hotel group and agree there are some areas which need upgrading, however we pride ourselves on the level of service and hospitality provided and which does help us to overcome this and your comments are certainly reflective of this.

Many Thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Nelson Hotel

Address: 1 Marine Parade, Great Yarmouth NR30 3AG, England
Region: United Kingdom > England > East Anglia > Norfolk > Great Yarmouth
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Great Yarmouth
Price Range: £56 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Nelson Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
The Nelson Hotel is a Grade II listed property that is situated on Marine Parade directly opposite the Sea Life Centre and Wellington Pier. The Nelson is an AA 3 Star Hotel that affords excellent views of the sea front and the promenade.Parking is available free of charge in front of the Hotel, although the car park does not belong to the Hotel. ... more   less 
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Also Known As:
The Nelson Hotel Great Yarmouth, Norfolk

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