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“Terrible Staff”

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Marina Leisure and Fitness Centre
Norwich, United Kingdom
Level 3 Contributor
18 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
“Terrible Staff”
Reviewed 9 October 2013

The staff here are rude and unhelpful, the place itself is ok but will never improve until customer service becomes a consideration.

Visited September 2013
Helpful?
2 Thank jane s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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115 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Milton Keynes, United Kingdom
Level 5 Contributor
96 reviews
57 attraction reviews
common_n_attraction_reviews_1bd8 80 helpful votes
“Great fun”
Reviewed 6 June 2013

Took my husband and 2 boys aged 6 and 3 here for a fun swim session. Yes the queue system is a bit odd... take my advice, walk into the desk area early and buy your tickets and then clear off until the start time of the session. No point entering the massive queue early, you are guaranteed entry and they don't open the doors to the pool until EXACTLY the start time of the session. The pool itself is great, with a beach style area and shallow pool with a little slide for the littlies. They had a massive inflatable Total Wipeout type thing in the middle of the pool, that anyone can can use if they can demonstrate they can swim 10 metres. My 6 year old was chuffed he was able to use it. You form an orderly queue then when it's your go climb over, under, through bits and then finish on a giant slide into the water. There's a long slide separate from this too. The pool was full of inflatables and floats for everyone to use. Yes it was busy, but the pool large enough to cope. We avoided the mad scramble for changing space by leaving a few minutes before the end of the session. Ate in the cafe. Our experience was a good one. Food was prompt and portions sizes okay. They do good deals for families. My kids don't like chips (odd...I know!) so were happy they could have potatoes or garlic bread with their meals. I had veggie burger and chips for £3.50, kids meals £2.50, includes a drink.

Visited May 2013
Helpful?
1 Thank JoH299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hunstanton, United Kingdom
Level 4 Contributor
26 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“Patience needed to get in...but worth it!”
Reviewed 2 June 2013

There are set times for different swimming sessions and at the end of the session everybody is sked to leave and nobody is allowed back in untill about half hour later.
its a concept ive not encountered before so it was a bit confusing and at first annoying to turn up to be told come back in 45 minutes only to then have to wait half and hour on top. But once we had worked out the system it was well worth it!!
The wave machine is great fun and the pool appeared to be very clean. The sun was streaming in the widows on the the water and it was wonderful. The beach style pool (where you walk in and it gradually gets deeper) was new to us too and my youngest loved the freedom to wade into a depth that was comfortable for her.
We went so many times that my eldest didnt need armbands buy the end of our stay!
Great value for money, Clean changing rooms with spacious lockers for 50p which is refundable too!
Just check the timings before you go!

Visited August 2012
Helpful?
Thank Deanettes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level 1 Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“A great swim”
Reviewed 28 May 2013

We visited the Marina center for our 2 year old daughters first Swim on 23rd May 2012.
It wasn't during the school holidays so was reasonably quiet.
We arrived about 11am. The changing rooms and toilets were clean, my only complaint about the toilets is that the toilet seats were missing.

Once in the pool it was lovely and warm, the water was clean and we had a really lovely swim.

After our swim we went to the play area, £3.40 for a play & lunch for our daughter, which we thought was quiet reasonable, because you can pay that much at other places and not get a lunch. Included in her lunch was a sandwich, drink, biscuits and a packet of raisins.
The play center was clean as were the toilets in the play center.

Unfortunately the cafe was not open, but we got a sandwich with salad and a drink from the kiosk which was basic, but nice.

I would visit here again, but probably not during the school holidays.

Visited May 2013
Helpful?
1 Thank Paula1176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Great Yarmouth, United Kingdom
Level 3 Contributor
16 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
“Disgusting”
Reviewed 28 April 2013 via mobile

Went here with the family for a swim, the changing rms were disgusting the toilets smelt awful, once inside the pool it was freezing and there's all sand at the bottom of the pool disgusting, this pool really needs a good clean and updating.
Once out my husband reported to the young girl at reception about the changing rms and pool being dirty she then called for the manager who was just a kid himself and were offered free swim tickets we refused these as what's the point we won't be going back.

Visited May 2012
Helpful?
1 Thank sarahv34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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