Cheerful looking & clean. Kids ordered sponge pud & a knickerbocker glory. Me & hubby ordered toasted teacake & tea combo price. Teacakes arrived, smelling lovely . We buttered & as I picked up to take a bite noticed something.... Underneath was mouldy, as was hubby's! Not a bit, a lot. I discreetly called male waiter over & he said 'oh' & took them away. Female appeared with kids order & said 'very sorry about the teacakes' & left. We waited until kids had finished & no further teacakes appeared, or an offer of anything else. As we approached cashier to pay, male waiter muttered to her not to charge us for teacakes. That was it. Customer services zero for a situation that could easily have been resolved.
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