The location of this hotel was great, minutes from the sea and shops; lots of things to do within a short walk. We only ate there once and had dinner, the food was lovely although the menu didn't specify exactly what was to come on the plate however apart from that it was good. The service was good from the waitress and from the receptionist when we first arrived and left.
However, being a women who works in a 4* hotel (different positions so I know my stuff) there were a few things I was not happy about. These were mainly to do with the cleanliness of the room we stayed in. When I arrived I found the mirrors to be dirty, hairs in the bath, on the bathroom floor and in the bed. Also the shower could have been cleaned better as it was not the standard I would have expected.
Due to a change of plans we were in a double with a single bed room, however that was our own fault, not the hotels. Seeing as the room could have slept 3 people I didn't understand why there was only one hand towel and the bigger bath towels were bad quality with one having a hole in. The light above the sink didn't work, the tv signal wasn't very good and the wifi wasn't great either.
The room itself was a bit dated and could have done with a lick of paint, it was also very dusty and obviously hadn't been dusted properly nor hovered as under the beds were dreadful. The cleaners didn't seem like very nice people anyway. Me and my other half were rudely awoken on the second morning of our stay from crying, shouting and disgusting language. We listened as not sure whether it was another guest or not, in the end my boyfriend went to see. It was a mother and daughter cleaning a room together. The language used was awful and if anyone at the hotel I work at was shouting like that they'd of been seriously spoken too. My boyfriend went down to speak to someone about it and all the staff acted unaware and uninterested; not seeming to care and referred to it as a 'difficult situation' - no matter what situation you are in, you do not bring your problems to work, especially if you work in a customer environment. Seeing as both me and my partner have these kinds of roles we didn't not expect that from a 4* hotel.
We visited the bar one night and it was an uncomfortable environment and quickly finished our drinks and returned to our room, I think its safe to say neither of us plan to return to this hotel, didn't think it was worth the amount of money we paid and wouldn't recommend it to anyone we know.
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- Also Known As:
- Marine Lodge Great Yarmouth, Norfolk