Unfortunately after our stay on the 29th of September, I am disappointed to have to write a very poor review. I personally work at a recently graded AA 3 star guest house, so I am familiar with the standards that should be expected, which sadly were not met by this establishment, even though it is rated as 4 star.
The room in which we stayed (room 6) did not live up to the standards of cleanliness that I would expect. One of the towels with which we were provided had a large brown stain in one corner. One of the coffee cups had a lipstick stain on the rim from where it had been used by a previous customer. The bathroom mirror was dirty and covered in marks. The shower was also quite grimy around the bottom from where it had not been cleaned thoroughly. I can appreciate that as an older hotel, it can sometimes be difficult to keep everything in the rooms absolutely pristine, but I feel that a great deal more effort could be made in room 6, as I was not at all satisfied with the cleanliness.
My further complaint comes from dinner. Despite the menu reading that we could book dinner at 6pm, we were told by your receptionist that we could not book until 6.30pm as the chef does not start until 6. This was not a problem for us, but I feel that the hotel ought to advertise the correct times to avoid disappointing customers. On coming down to be seated promptly at 6.30pm for our dinner, my boyfriend and I were told that we would have to wait a further 10 minutes as the chef was still not ready. We sat in the bar and waited to be told that the chef was ready for us, only to wait half an hour!! This was quite irritating as we had made arrangements to spend our evening out after our meal, and having to rush around to get to the film we had booked on time was extremely frustrating. Surely the chef, having been in the building since 6pm, should have been able to cook 2 meals in 30 minutes! I could understand a delay if the restaurant had been busy, but this clearly was not the case on Sunday evening, as we were the only couple who seemed to dine that night. Also, in order to actually be seated for dinner, we had to wander into the restaurant ourselves to sit down, rather than being shown to a table by a member of staff. This made us feel quite unwelcome and that we were an inconvenience as opposed to being valued customers. No apologies were made about the wait which we experienced, which further added to our frustration.
In addition to this, the meal which we were given did not live up to the promise of "homemade" food that appears on your website. My boyfriend's steak pie had clearly been taken out of a packet, as had my chicken tikka masala. When we pre-ordered our food, I overheard the receptionist speaking to a woman (perhaps the chef?) about taking a pie out of the freezer - leaving us in no doubt that we would not be getting the home cooked dinner that your website promises. The chocolate cake which we had for dessert also appeared to have been shop-bought, with some cheap chocolate sauce and ice-cream plonked on the plate as an accompaniment. The quality of the food, after waiting so long for it, was a big disappointment.
The other issue that we experienced was to do with noise. It seemed as though a group of very loud gentlemen were also staying at the Hamilton on Sunday evening, directly above our room. They returned to their room at about 11pm and kept us up almost all night with loud talking and laughing. This meant that we only had about 4 hours sleep, leaving us very tired and downbeat the next day. I understand that the owners cannot control the noise levels made by other customers, but in what seems to be a large hotel covering several floors, it seems silly to allocate rooms for what might potentially be a very loud group directly above a young couple wanting a quiet night away.
To make matters even worse, I emailed the Hamilton after our stay to express my complaints and request a return of what we had paid, to receive no response! We had paid upon arrival, and had we chosen to pay at the end of our stay, we certainly would not have paid the full price asked!
I would definitely not recommend a stay here. Appalling.
- Official Description (provided by the hotel):
- The Hamilton is open all year round and is ideally positioned on North Drive overlooking the Venetian Waterways and the beach.The Hamilton is a family run business offering a warm welcome, friendly atmosphere high quality accommodation and excellent food.At The Hamilton we offer something for everyone from holiday makers seeking that special time away to corporate clients seeking a warm friendly environment in which to relax and unwind after a long days work. ... more less
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- Also Known As:
- The Hamilton Great Yarmouth, Norfolk