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“Unable to cope with a full coach”
Review of Embassy Hotel

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Embassy Hotel
Ranked #43 of 99 Great Yarmouth B&B and Inns
Sandown, United Kingdom
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Unable to cope with a full coach”
Reviewed 21 July 2013

We stayed as part of a coach party of 52 which took over the whole hotel and they just weren't able to cope with the load. The bar, for example, only had 35 seats meaning that we couldn't all fit in.

There were also insufficient places in the dining room for everyone so several people had to eat their meal in the bar on the first night. This was rectified the next day but made the dining room very cramped.

On the first night the meal took so long to be served that the meat was cold. At breakfast next day it took us 45 minutes just to get a cup of tea and a further 20 minutes to get any food. After a word to the manager from our driver things improved but service was still disorganised with many mistakes and, on several occasions, they forgot to bring a course for one of us altogether and had to be reminded.

A poster in reception showed pictures of healthy, appetising food which bore no resemblance to that served in the restaurant. The menu had a 1970's seaside boarding house feel to it and presentation and preparation was poor. For example, the chops on the first night and the chicken on the last were so overcooked you couldn't cut them and on several nights we were served chips encrusted with salt.

Due to the lack of organisation staff in the restaurant were run off their feet and tended to favour the tables who were able to grab them meaning that tables nearer the kitchen frequently finished their meals before ones further away had even got their starters.

Our standard double room was more like a single only having a small wardrobe with three hangers and two drawers in the desk for clothes. There was also only one cup and one glass in the room. Other than the bed there was nothing double about this room.

The sink had also not been cleaned properly and was encrusted with grime.

On speaking to the manager in reception their offer to rectify the situation was to provide a second cup!

After speaking to our driver we were able to persuade them to move us to a nearby guest house which was much better. Meals were (unfortunately) still to be taken at the Embassy.

The two women sharing our table complained of simple requests being ignored - One of them was left without a toilet roll for two days and a request to close a window that was jammed open was never dealt with.

After allowing a few days to give them a chance to sort things out we complained to our tour company who called the hotel. The result of this was that the manager asked to speak to us to rectify the situation. Since she was on the attack from the start were were left feeling like naughty schoolchildren for daring to complain.

The hotel appears critically understaffed with the same three people manning reception, serving breakfast and also serving in the bar late into the evening.

The hotel was clearly totally overwhelmed by the demands of 52 people an we would not recommend that anyone consider a coach holiday there.

  • Stayed July 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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217 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
1 review
Reviewed 16 July 2013

Great experience in this hotel. Staff friendly and attentive, room lovely and clean with good Wi-Fi which was free. Can see a lot of work has gone into this place and it shows. Spoke with Manager Odette who was very accommodating and made sure our stay was relaxed and enjoyable. As business travellers and ones who frequent Great Yarmouth regularly, this is just the hotel we are looking for. Keep up the good work and see you next month!

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hugosantori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEmbassyHotel, Owner at Embassy Hotel, responded to this review, 30 October 2013
We are glad you enjoyed your experience with our hotel and that you liked your room with your free WI-FI access. Thank you for appreciating the efforts that have been put it, comments like that mean a lot to all our members of staff. We look forward to welcoming you back very soon, but remember to phone our hotel directly to book to make sure you don't miss out on any special offers we have running at that time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
King's Lynn, null, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 July 2013

We stayed for one nights at this delightful hotel. We were in Room 9 wnile friends were in room 15, both were very light and airy with a large bathroom which had a bath and shower over. Everything was clean and well presented and the staff were so friendly and helpful. Breakfast was excellent and no shortage of extra tea, coffee & toast if required after a lovely full English breakfast. Will definitely go back to this hotel in the near future. Excellent place to stay and excellent service, would advise for long or short stays.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEmbassyHotel, Owner at Embassy Hotel, responded to this review, 30 October 2013
Thank you for your very nice review, we really appreciate your kind words. We are glad we could make your stay the most enjoyable stay it could of possibly been. We would love to welcome you back very soon! Make sure you phone us directly to ensure you don't miss out on any special offers we are running at that time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
Level 4 Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 4 July 2013

A nice well furnished hotel very close to the beach. The bathroom was nearly the same size as the room and even had its own window. The room had a balcony, with sea views. this also meant I could let air in on the hot day I stayed. The hotel was nice and quiet.

The evening meal and breakfast where both excellent, The staff where friendly and happy to help.

Room Tip: Tight and winding corridors might be an issue if you have mobility problems, for some rooms.
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEmbassyHotel, Owner at Embassy Hotel, responded to this review, 30 October 2013
We are really pleased to hear that you enjoyed your stay in our hotel and we always love hearing positive things about our rooms that guests have enjoyed! We take great pride in our food service here, so we are glad to hear that we met your expectations with both the evening meal and the breakfast that you were served during your stay with us. We would love to welcome you back to our hotel very soon, to book make sure you call the hotel direct to make sure that you don't miss out on any special offers we have running at that time.

In response to your 'Room Tip' left, Any guest with mobility problems will be placed in a room with easy access to the lift to ensure you don't encounter any problems with getting around the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Gloucestershire
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed 24 June 2013

We stayed for two nights at this delightful hotel. We were in Room 15, which was very light and airy with a large bathroom which had a bath and shower over. Everything was clean and well presented and the staff were so friendly and helpful. Breakfast was excellent and no shortage of extra tea, coffee & toast if required after a lovely full English breakfast. Will definitely go back to this hotel in the near future.

Room Tip: We booked a superior room and for the little extra money thought it well worth it.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chumley00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEmbassyHotel, Owner at Embassy Hotel, responded to this review, 31 October 2013
We always love hearing that are guests were impressed with the way the hotel is layed out, and we are glad you enjoyed your room. We do try our best to make sure that our superior doubles are worth the money even though our standard doubles have everything you will need for a stay, the superiors have just that little bit extra room. We would love to welcome you back very soon, but make sure you call the hotel directly, just to make sure you don't miss out on any offers we are running at that time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torksey, United Kingdom
Level 5 Contributor
74 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 23 June 2013

Stayed there for the weekend, we found that the rooms were comfortable but the highlight is the staff, they could not do enough to make your stay more enjoyable. The restaurant was closed when we arrived but they opened it and brought in a Chef to make us a very nice meal. The star member of staf is Jason, if all hotels had someone like him, life would be more enjoyable.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEmbassyHotel, Owner at Embassy Hotel, responded to this review, 31 October 2013
Thank you for your very nice words about our members of staff, we do appreciate the lengths that all our members of staff will go to just to make sure the guest is happy, and we are glad you appreciated their efforts too. We would love to welcome you back in the near future, but don't forget to phone us directly just to make sure you are aware of the special offers we are running at that set time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harwich, Essex
Level 6 Contributor
227 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 16 June 2013

Stayed here for 1 night with 3 friends, our second stay here, and definatley recommend staying here. The rooms are lovely, as is the bar & dining area, all well decorated & very clean. Friendly staff, chap on reception showed us to our rooms which is unusual now!. Excellent vegetarian breakfast with plenty of toast & tea. Short walk to seafront & town, but in a quiet location. Looking forward to our next stay

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank whitbyabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheEmbassyHotel, Owner at Embassy Hotel, responded to this review, 31 October 2013
We are glad you enjoyed yet another pleasant stay in our hotel. All our memebers of staff when checking in a guest, will show them to their room, we feel like its just basic manners when checking someone into a hotel. Like many people, I can see you enjoyed the location of our hotel, with it only being a little walk into the town but in such a peaceful area which is perfect for people who come on holiday here to relax! We would love to welcome you back again very soon, make sure to book you phone the hotel direct, that way we can inform you of any specials offers that we currently have on at the time of you booking.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Hotel

Property: Embassy Hotel
Address: 38-41 Camperdown, Great Yarmouth NR30 3JB, England
Region: United Kingdom > England > East Anglia > Norfolk > Great Yarmouth
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #43 of 99 B&Bs / Inns in Great Yarmouth
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Embassy Hotel 2.5*
Number of rooms: 30
Official Description (provided by the hotel):
The Embassy Hotel Great Yarmouth, with it's location close to the Norfolk Broads,offers short and long breaks for those seeking hotel and accommodation in Great Yarmouth, Norfolk Broads.The is situated 5 minutes from River Yare and 5 minutes from the seafront. We aim to be one of the friendliest hotel in Norfolk, where guest expectation & satisfaction is our priority. With it's Victorian Style. ... more   less 
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Also Known As:
Embassy Hotel Great Yarmouth, Norfolk

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