We stayed as part of a coach party of 52 which took over the whole hotel and they just weren't able to cope with the load. The bar, for example, only had 35 seats meaning that we couldn't all fit in.
There were also insufficient places in the dining room for everyone so several people had to eat their meal in the bar on the first night. This was rectified the next day but made the dining room very cramped.
On the first night the meal took so long to be served that the meat was cold. At breakfast next day it took us 45 minutes just to get a cup of tea and a further 20 minutes to get any food. After a word to the manager from our driver things improved but service was still disorganised with many mistakes and, on several occasions, they forgot to bring a course for one of us altogether and had to be reminded.
A poster in reception showed pictures of healthy, appetising food which bore no resemblance to that served in the restaurant. The menu had a 1970's seaside boarding house feel to it and presentation and preparation was poor. For example, the chops on the first night and the chicken on the last were so overcooked you couldn't cut them and on several nights we were served chips encrusted with salt.
Due to the lack of organisation staff in the restaurant were run off their feet and tended to favour the tables who were able to grab them meaning that tables nearer the kitchen frequently finished their meals before ones further away had even got their starters.
Our standard double room was more like a single only having a small wardrobe with three hangers and two drawers in the desk for clothes. There was also only one cup and one glass in the room. Other than the bed there was nothing double about this room.
The sink had also not been cleaned properly and was encrusted with grime.
On speaking to the manager in reception their offer to rectify the situation was to provide a second cup!
After speaking to our driver we were able to persuade them to move us to a nearby guest house which was much better. Meals were (unfortunately) still to be taken at the Embassy.
The two women sharing our table complained of simple requests being ignored - One of them was left without a toilet roll for two days and a request to close a window that was jammed open was never dealt with.
After allowing a few days to give them a chance to sort things out we complained to our tour company who called the hotel. The result of this was that the manager asked to speak to us to rectify the situation. Since she was on the attack from the start were were left feeling like naughty schoolchildren for daring to complain.
The hotel appears critically understaffed with the same three people manning reception, serving breakfast and also serving in the bar late into the evening.
The hotel was clearly totally overwhelmed by the demands of 52 people an we would not recommend that anyone consider a coach holiday there.
- Official Description (provided by the hotel):
- The Embassy Hotel Great Yarmouth, with it's location close to the Norfolk Broads,offers short and long breaks for those seeking hotel and accommodation in Great Yarmouth, Norfolk Broads.The is situated 5 minutes from River Yare and 5 minutes from the seafront. We aim to be one of the friendliest hotel in Norfolk, where guest expectation & satisfaction is our priority. With it's Victorian Style. ... more less
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- Also Known As:
- Embassy Hotel Great Yarmouth, Norfolk