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“Disappointing”

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Cherry Tree Holiday Park
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointing”
Reviewed 6 September 2013

We stayed at this site with our two children after a five and a half hour journey. On arrival was looking forward to the friendly staff I'd read so much about! The lady on reception was ok but wasn't overly friendly just doing her job. Arrived at the caravan and opened the door to what should have been the welcome mat! This mat was dirty extremely unclean and smelt terrible! but after such a long drive the least of our concerns. However there was a terrible smell inside the caravan and we could not decide if it was dog or damp or both, it was disgusting and could not even be masked by a full bottle of impulse! The damp on the wall and curtains in the bathroom, unacceptable. To my surprise there was a postcard from the person who had cleaned our caravan. If I had been them I would have been to ashamed to put my name to it. All I can say is they must have no sense of smell! The food was average not very hot on arrival and the rack of ribs I think came from a pigeon! The staff who took the food order were a mixed bunch. The younger girls were pleasant however the same cant be said for the slightly older woman who took the orders. Although she would try and smile politely her face said it all when customers would change their minds or ask a question, personally that job is not for her! The toilets by the arcade were usually found with number two splattered all over the bowl and would be in the same condition hours later. The lifeguards young but on the ball and kept both pools clean, a credit to the parkdean. The entertainment is not what you would see on the theatre, out of tune singing and a comedienne who was not funny in the slightest! A few inappropriate comments from both the comedienne and the magician which were not for the ears of children. Children's entertaiment was ok but on to late. The bingo was ridiculous, not allowing kids to join in! They had the option of sitting at the table quietly with parents or sitting at the back of the room colouring with one of the entertainers. when your little one is aged 3 I dont find this appropriate as you like them where you can see them, so it wasnt an option for us. The bingo rules were by far the best, so serious and strict, its a holiday camp it should be fun!!! outdoor play areas were well maintained. The arcade was small but enough for the younger kids to have a play about with. The man who appeared to be looking after the arcade was pleasant. However it was the security staff who were by far the most pleasant and you would even see them collecting glasses. We have stayed at haven and the caravans
there are much cleaner. we were looking forward to a wonderful time after reading such positive reviews however it was very
disappointing and we will not be returning to Parkdean anywhere in the country. Africa Alive a brilliant
place to visit if u get the chance.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jfbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Polish first
  • Any
English first
Nottingham
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 September 2013

Just returned from a 4 night stay at this immaculate park which was a great base to visit the surrounding areas. Immaculately clean, very welcoming reception staff - even if we were originally allocated the wrong van initially but was this was instantly rectified. Everything you need for a great UK break. we didn't eat here as we tended to go out so cannot comment on the food. Crazy golf did look a little basic and perhaps could do with an upgrade. We had fantastic weather which did make the stay even more enjoyable.

Room Tip: Upgrade to a privately owned van with sun terrace. you may pay a little more but well worth it if y...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TinkyNellie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lower Gornal, Dudley,West Midlands
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 September 2013

We stayed on this site from 23-30th Aug .. & certainly had the weather ...
Upon arrival to the site I was stunned at how small the reception and carpark was compared to other ParkDean holidays weve had in the past which were all hustle n bustle to wait to get keys etc. So it was a refreshing change to walk in give my name & be served with keys .. even though we were 45 min early ..
The caravan we opted for was what they market as the "Hemsby" It was a new caravan & was immaculate, and came with a washer dryer which was defenatly a bonus.
The café was small and over priced for what they were selling in my opinion, for a family of 4 the price for 4 average meals, 2 deserts and drinks came to almost £75.00 which when you consider the look of the plate I doubt they were cooked in a conventional oven ... and there microwaves must be in overdrive !
Thankfully there is a Tesco about 5 miles away and the next day food was purchased there ....
The childrens amusment arcade is small and compact, and on an evening was completely rammed.
The evening entertainment was a so so affair ... good for the little ones, with the Sid & Lizzie shows to keep them entertained ... but after that ... well the structure of adult entertainment was something to be desired ... ie - female comedian was as funny as having shin splints, and to see the room clear within the 45 mins while she was spewing on about men being lazy etc etc while she was on stage was more amusing ...
Average pricing in the function room again was over the top in my opinion charging premium prices eg - pint of cider, rose wine (medium) bottle of water & a lemonade £18.00
Swimming pools & fitness suite were nice well kept and clean ... these were used a lot .

There is a so called crazy golf there but when I looked .. no one was playing and it was obvious it had seen better days !
For the beach the site is situated about 10 miles from Lowestoft beach the same for Caister on sea .. Yarmouth about 7miles ...

Over all Star rating for me was a three ... its small compact ... overpriced ... and average ...
We are thankful that we had the sun for the week.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LuLu-n-Phil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watford, England, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 August 2013

just returned from a weeks stay at this lovely little park. We took our dog so kind of expected the caravan to smell a little doggy and be a bit worn if you know what I mean, but this couldn't have been further from the truth, it was almost a brand new caravan and was spotless.
It is a small park, but it never felt crowded or busy, even in the pool on a warm day
However the same couldn't have been said about the restaurant, its not very big but the staff always seemed rushed off their feet. We ordered our food and were still waiting for it an hour later, when we went to ask where it was we were directed to a tiny clock on the wall (not obvious) stating that the waiting time was 45 minutes. having said that, the food when it arrived was hot and delicious
So overall, a great little holiday park, would definitely go back, would just eat out

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
144 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 30 August 2013

Brilliant holiday park. We managed a week here with no rain and it was perfect. 6 of us here to. Only thing I would say is avoid the restaurant they have here, complete free for all for a table and food was not great. Plenty of places on the main front though and Pizza Hut 5 mins away..

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheTraveller044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 August 2013

We have stayed at this park twice before 3yrs ago & loved it. The positives are its a small site swimming pool & arcade are good.Staff are friendly.however the standard has fallen dramatically since our last stay. The accommodation was 3bed caravan which was not clean when we arrived crisps crushed into the carpet and furniture tired & very grubby.double bed extremely uncomfortable would not been able to sleep in it another night.Caravan was situated behind the sales office in The Grove the noise at night was very loud music,chatter glasses smashing,arguing to be heard up until 2.30am kept us awake both nights.The children's entertainment starts late at 7.30 after cash bingo.Fun troopers try hard but other Acts were poor not a patch on the acts they used to have in the evening.food was poor quality & overpriced. Disappointing all round.park has lost it's sparkle sadly

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KeelAbRy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviewed 26 August 2013

Had a short weekend break over the bank holiday, my first stay, my wife's second. I was pleasantly surprised, the caravan (351) was clean & tidy, although when we arrived there was a small of smoke. However this was quickly resolved by the cleaning team inc. cleaning up dog end etc. The site was really clean and well maintained and although it was bank holiday it didnt feel crowded, even around the pools. Life guards on duty all day (I has a whistle blown at me which my 5 year old found hilarious !). The kids entertainment was great as was the little that we saw of the evening. Site is well located and is 10 mins from one of the best family beaches you could find (Gorleston). Wife, kids and their friends are already planning their next trip ...

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Apolloman3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cherry Tree Holiday Park

Property: Cherry Tree Holiday Park
Address: Mill Road | Burgh Castle, Great Yarmouth NR31 9QR, England
Region: United Kingdom > England > East Anglia > Norfolk > Great Yarmouth
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #7 of 31 Speciality Lodging in Great Yarmouth
Hotel Class:4 star — Cherry Tree Holiday Park 4*
Official Description (provided by the hotel):
Stay at Cherry Tree countryside holiday park and there's always something to do, froim diving around in the indoor and outdoor pools and kids' clubs, to grabbing your fishing gear for a lazy day at the lakes. But the real cherry on the cake is that you're only four miles from stunning Gorleston Beach, or six miles from all the rides and attractions at fabulous, fun-packed Great Yarmouth! * A lively park in a lush, green country setting * Close to Great Yarmouth's many attractions * A choice of fabulous beaches nearby * Not far from Norfolk Broads * Enjoy fishing at one of the local lakes ... more   less 
Also Known As:
Cherry Tree Holiday Park Hotel Great Yarmouth
Cherry Tree Holiday Park Great Yarmouth, Norfolk

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