Am stuck here for a week with my husband and 3 under 5s. First impressions great and lots for kids to do and our accommodation (a gold caravan) is nice. However it's not very clean with crumbs on sofa, grass on floor etc but hey ho, we unpack.
Later we find tin opener useless so have to go borrow one from neighbouring caravan to do kids tea until we go to reception to report. No carpet sweeper either as listed on itinerary, reception tell us you don't get one anymore??? Not sure how true this is as when we reported it they didn't even ask what caravan we were in. Other items missing off itinerary too like cutlery items but haven't bothed to report as itinerary tells you to as said itinerary clearly not worth paper written on if reception staff are correct, lesson learnt - bring everything you may need including kitchen sink and cleaning equipment with you
Day 2, large confrontation in the pool between several families as large group of children been taking people's water wings etc and not returning them ( there parents incidentally no where to be found ie drunk in the bar). Feel very uncomfortable in the middle of these families and as my sons water wings have been broke too, feel involved and intimidated. Come away from the situation with my family as don't want to be involved. Am told by security to speak to reception about replacemnt wings and they slate swimming pool staff, swimming pool staff then say there are extra security staff on this week as huge problems this last week. Makes me very uneasy about being here with the most precious things in my world, my babies, go to reception for some reassurance and break down and speak to the manager who fobs me off as quickly as possible (as its checking in time for new guests?) and have heard nothing from anyone since and no replacement water wings given, even thoug they said they would albeit that not the problem.
No access to outdoor pool if you have a buggy unless you can get a member of swimming pool staff to open gates though. Lots of steep concrete steps down to pool not safe to carry a sleeping baby down. Huge faff to find staff and then go back round the other side next to the campers toilets to enter so am finding ourselves not bothering !! Maybe this is due to the extra security measures though and not the norm????!!!!!!!
The best part is that not only is the place overran by unsupervised children, drunk adults and you feel unsafe but you actually are!!! Turned the bedroom light on in the caravan last night, holding my 12 week old, and there is a huge bang and sparks from the switch and we lose all power. My other children are terrified and my husband goes to reception. All credit here, a member of staff is in the caravan before my husband gets back, he sorts the trip which had bypassed the caravan trip and knocked it out at the next point!, and when the lights come on we can see there is glass all over the bed and bedroom where a light bulb has exploded. It doesn't bear to think about what could have happened had any of us been lying on the bed, shards of halogen bulb everywhere. They fetch us a Hoover and new bed linen which is great but we then have to sort out ourselves before getting some very tired, freaked out kids to bed. We ae now left with a live wire hanging out the ceiling and who knows when or if that will be sorted. If I had the energy or thought any one would care I would moan some more but no one does, I just want to go home.
Kids love the entertainment and games and Louie the lion but they are 4 and 2. We on the other hand are completely on edge and worried about their safety and ours and cannot wait to get out of here.
- Official Description (provided by the hotel):
- Vauxhall Holiday Park is part of Parkdean Resorts and Great Yarmouth's only five star holiday park. The park offers holiday home accommodation, chalets and you can also bring your own tent or tourer. The park also boasts glamping with their new Camping Mega Pods. The indoor water world, adventure play area and entertainment are all INCLUDED in the price of your holiday, along with much more! Vauxhall is a great location to explore Great Yarmouth and the Norfolk Broads. Vauxhall Holiday Park is proud to be a tripadvisor Certificate of Excellence Award Winner. ... more less
- Also Known As:
- Vauxhall Holiday Park Hotel Great Yarmouth
- Vauxhall Holiday Park Great Yarmouth, Norfolk