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All reviewscrerar hotelsdinner bed and breakfastlovely hotelold buildinga la carte menureception areaset menunight breakexcellent value for moneyhotel staffdb bshort breakboth nightsrelaxing staycourse mealreturn visitbarman
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Reviewed 1 December 2010

We stayed for 2 nights dinner bed and breakfast on crerar summer sunshine break. We found all staff very friendly and helpful. The hotel is old and en-suites could be doing with up dating, however room and ensuite clean, bed was comfy enough. Dinners and breakfast were fantastic. It snowed all weekend and most guests worried about getting home, hotel staff cleared the drive way and reception checked travel and weather report for everyone. If we were heading back to granton-on-spey we would definitely stay here again.

  • Stayed: November 2010, travelled as a couple
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Thank Jen_hhl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craiglynne, General Manager at The Craiglynne Hotel, responded to this reviewResponded 7 December 2010

Many thanks for taking time to respond to your recent visit with us and i am glad in all everything was to your satisfaction. Responses from our guests are a vital part of developing the hotel and staff and i am always pleased when we receive responses. It assists us in planning our training and what better way than from our customers feed back. Again my thanks

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Reviewed 16 November 2010

We stayed here for two nights at the weekend on a Crerar summer sunshine offer. Not much sunshine but tremendous value for money.

We had a good room overlooking the front of the hotel. It was clean, cosy and had everything we needed (including a decent hairdryer!). Beds could be improved with new mattresses or mattress toppers to make them comfier. The bathroom was a bit dated but I liked the fact that there was a bath as well as a shower and there was plenty of hot water. There is evidence of some refurbishment - in the bedrooms and the public areas - nice curtains and soft furnishings.

We ate in the restaurant both nights and our meals were generally OK but as others have said the food looks and tastes pre-cooked and and this lets the hotel down. Come on chef - you know you can do better than this; we don't mind waiting a bit longer for fresher food! The restaurant and bar staff were friendly and extremely hard working. Enjoyed the breakfasts.

One thing that I liked was a sign at reception encouraging people to leave feedback via Tripadvisor. As they clearly have some negative as well as positive feedback, I thought it showed a genuine desire on the part of Crerar to try and improve.

  • Stayed: November 2010, travelled as a couple
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Thank cazzee_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craiglynne, General Manager at The Craiglynne Hotel, responded to this reviewResponded 19 November 2010

Many thanks for taking the time to respond to your recent visit to us. I do apprecaite hearing from guests regards their stay with us. All points good or indifferent are thoroughly investigated and acted upon thus it is so necessary to hear from you our customer.

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Reviewed 16 November 2010

This hotel looks so nice from the road, and there is a lovely foyer as you walk in. But the bedroom we were allocated was quite simply awful. The bed was hard as rock, the bathroom was substandard, window frames rotten and leaking. The thermostat on radiator was completely broken (came off in my hand) and hence the heating was on full blast all night. This meant had to open the rotten sash window which had to be propped open with a mug to prevent it slamming. Outside a huge air conditioning vent pipe made a racket all night. Pigeons are clearly nesting in the ramshackle buildings so they have strung up wires to trap them-one was left hanging dead. We told all to Reception on leaving and the worst thing was they didn't appear to care.

  • Stayed: November 2010, travelled as a couple
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Thank M_ac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craiglynne, General Manager at The Craiglynne Hotel, responded to this reviewResponded 19 November 2010

Many thanks for taking the time to respond to your recent visit with us. We as a company are always interested in hearing reviews on customers experiences during their stay with us. It assists us in staff training and improving the areas that may not have come up to standard during our customer's stay and all feed back good or indifferent is received with a positive attitude to our customers experience.

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Reviewed 16 November 2010

We stayed at the Craiglynne on the Crerar Summer Sunshine 2010 promotion - 2 nights DBB inc wine for 2 people for £105! Amazing value given that the hotel allegedly charges £15.95 for breakfast, £19.95 for dinner and £14.95 for house wine - in effect they must have paid us to stay there!
We were a little worried given other reviews but we were very happy with what we got for what we paid. Our room was cold when we arrived (as other reviewers have noted), but we put the heater on and it soon warmed up; the room was small and the 'double' bed consisted of two singles put together; the en-suite shower room was partioned off by a sliding door and the washbasin was in the room itself; the shower unit was new but the cubicle was a peculiar construction and edged with black mould (again as others have noted; tip for the managers - HG Mould Spray will deal with this!). The loo roll holder was broken (no - we didn't mention this as we thought it might have been noticed when the room was serviced!) The TV strangely had no sound on some channels; we mentioned this and found a new remote control in the room, which gave us sound on one of the missing channels! All in all the room was what I'd expect to find in a cheap B&B, but given that we paid below what I'd expect to pay for a cheap B&B we wouldn't complain.
Some of the public areas really do need a good clean - the stairs needed vacuuming and clearly weren't done at all when we were there, there were cobwebs on light fittings in the restaurant and on the panelling at the side of the stairs. However, the hotel has clearly been recently refurbished and looks good
Meals were fine - good portions, decent choice of meat, fish or veggie, nicely presented - of course it's not Michelin standard and I'm not sure I'd want to pay £20 for it but again for what we paid...
The highlight of the Craiglynne is the staff - they are all excellent and a credit to the hotel. We must mention Jan who seems to have several roles and manages each one with deadpan humour and efficiency and the patience of Job. In reference to another reviewer, on Sat night he did close the bar at 11 but said that the night porter would get any more drinks that were required. At that time there were only 4 couples in the bar and I'm sure on the rates the hotel is charging they can't afford to have a barman on duty all day and night just in case someone comes in! It did seem a bit odd not to have somone on Reception after 11 but again it's what makes the place more like a (large) B&B than an hotel. We were around on Sunday and were the only ones in the bar after 8.30 but Jan was there when we needed to see him.
There was much debate in the bar about other Crerar hotels and the consensus was that the Loch Fyne is the best; I would say that if you move the Craiglynne staff to the Loch Fyne you'd have a pretty decent operation.
As I've said in other reviews, if you can get a Crerar hotel on one of the fantastic offers then it's well worth it; if you want 5* luxury then pay for it and go elsewhere.

  • Stayed: November 2010, travelled as a couple
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Thank LesleyLark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craiglynne, General Manager at The Craiglynne Hotel, responded to this reviewResponded 19 November 2010

Many thanks for your in depth review of your recent stay with us and i appreciate the time that you have taken to respond.
All points highlighted on tripadvisor are discussed in length at our weekly staff meeting and we try and forge a programme of improvements from the reviews we recieve good or indifferent. All comments from our guests are vitally important to us as it gives us an insight of their stay with us and assists us in progressing forwards to continually improve our service and facilities.

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Reviewed 15 November 2010

Hotel looked good from outside.Check in was faultless.We checked rooms before taking luggage in,One room was okay other room had to be changed.What was wrong?The bathrooms are awful.Our room I could live with for two nights but black mould in shower and round tray was not clean.Friends first room had tiles off the walls in the bathroom.Second room also black mould.It spoilt an otherwise good weekend.It also has no bar till 5pm and shuts at 11pm or before as on the Sat night night porter started at 10.45pm putting lights off around us and straightening cushions.The hotel could be so good .Have stayed at Loch Fynne and Oban Bay was so disappointed with Craiglynne.

  • Stayed: November 2010, travelled with friends
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Thank pkm_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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