We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Okay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Urban Hotel Grantham
Ranked #4 of 7 Hotels in Grantham
GreenLeadersPlatinum level
Bracknell, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Okay”
Reviewed 10 August 2014

A one night stay, was okay. Can't say much more than that. The staff were friendly and helpful and the place was reasonably clean.
Its obvious that its been a while since the place got a revamp.
Unfortunately our room did smell a bit strange... like gone off milk.
My main complaint about these types of places is the beds!!! The twin/ double thing where its just two single beds pushed together usually is okay, but on this occasion one side was significantly lower than the other, which caused a fairly uncomfortable night sleeping on the gap.
Overall, okay for a one night stop off.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank cece520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, General Manager at Urban Hotel Grantham, responded to this review, 11 August 2014
Many thanks for taking the time in reviewing your recent stay with us.

We are going through an exciting rebranding and are using all our customers feedback including the constructive to ensure that we can move this forward.

Normally we do have a good reputation for our guests good night sleep, please email me on gm@urbanhotelgrantham.co.uk with your room number so I can access it so I can ensure that no one else has an uncomfortable sleep.

Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

860 reviews from our community

Traveller rating
    357
    292
    120
    50
    41
See reviews for
161
362
11
90
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (162)
Date | Rating
  • Danish first
  • English first
  • French first
  • Italian first
  • Polish first
  • Russian first
  • Any
English first
Berkshire
Level Contributor
122 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 10 August 2014

Having read varied reports on Tripadvisor we were somewhat apprehensive at booking this ex Marriot ex Ramada hotel now privately owned. We need not have worried as the hotel is expertly run by the staff while the building itself and its bedrooms are in perfect order and extremely spacious. The hotel is very comparable with the large chain four star establishments and at the bargain price of £79 for B & B with a comfortable king sized bed represents very good value for money.

This hotel is in an excellent convenient position immediately adjacent to the A1 for North South/South North travellers wanting an overnight stop or for business people visiting the area. Although the hotel is close to industrial buildings they are well screened by attractive gardens and, shrubberies and trees. Breakfast is buffet style and the quality is typical of this type of hotel, we also had dinner in the evening from a varied menu including Indian dishes which made a pleasant change. The food quality was good as was the service a time the when the restaurant was quite busy and the staff under pressure. The staff attitude throughout the hotel was first class.

Room Tip: Our room 126 was a ground floor outwards facing room. It was very large, quiet and would probably...
See more room tips
  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, General Manager at Urban Hotel Grantham, responded to this review, 11 August 2014
Many thanks for taking the time in reviewing our hotel.

I am delighted that we exceeded your expectations. One thing we pride our self on is our service here at the urban hotel. And we are only 3 months into our rebranding and we have already come along way, and we have big plans. I am glad you enjoyed the restaurant and our food, our chefs are very passionate about what they do.

I look forward to welcoming you back to the urban hotel in the very near future.

Tom
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
Reviewed 9 August 2014

We stayed for a 2 night break. The hotel staff were friendly and helpful, with the exception of the on call manager on our second night. The room was clean and the bed comfortable. Breakfast, evening meal and afternoon tea were all very nice.

Unfortunately our second night was spoiled by the noise from the wedding reception being held at the hotel. For some reason the hotel decided to put us in a room at the back of the hotel, very close to where the reception and disco. Even with the windows closed the disco was load enough to drown out the TV. We phoned the receptionist who told us that the disco would finish at 12:30. We then asked why we had been put in a room so close to the wedding reception and the reply was that they were fully booked but I'd be surprised if that was the case when we booked 4 months previously. We then spoke to the on call manager who told us the same with the exception that the disco would finish at midnight. The disco actually finished at 12:30, as the receptionist had said, but then we had to endure the DJ packing away his equipment in van, slamming doors, shouting to people and generally making a racket until 1:30 in the morning. No real apology in the morning from the receptionist just the same excuse that they were fully booked.

I would like to say that we would stay here again but I don't think so. May they should consider the guest more and where they allocate their rooms.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Roger W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, General Manager at Urban Hotel Grantham, responded to this review, 11 August 2014
Roger

Thank you for leaving your feedback. I always like our guests to enjoy there stay with us and our staff are normally extremely accommodating and friendly.

We do try to ensure that we don't have any non wedding guests over the wedding rooms, I am sorry that this appears to be missed on this occasion.

I would appreciate discussing this further with you please on gm@urbanhotelgrantham.co.uk or please call me on 01476 573000

Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2014

We booked this using a Groupon voucher deal and would happily stay again. The staff were friendly and nothing was too much trouble for them. The room was large and very clean and the small gym and swimming pool were adequate. Breakfasts and afternoon tea were lovely. The first evening meal was included in the offer price, but the main menu was very limited - only one meat, fish or vegetarian choice. I have to avoid spicy food so I could not have the vegetarian option because it was curry. However the pan fried cod was cooked to perfection. We chose to dine here the second evening and were given a different menu with a nice variety of choices and our meals were very good.

Room Tip: Ask for a room away from the service road. Most of the night was quiet but one lorry went past befo...
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Coralie04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, General Manager at Urban Hotel Grantham, responded to this review, 11 August 2014
Many thanks for leaving your feedback regarding your recent stay with us.

I am delighted that you enjoyed your stay with us and that the staff looked after you so well.

I appreciate your feedback regarding your menu limitations for your first nights stay with us. This is something we are addressing with our new menu we are currently working on and will be launched very soon.

I hope to welcome you back to the Urban Hotel in the very near future.

Tom
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KINGS LYNN
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 August 2014

Stayed here 2 nights with Groupon can't complain excellent value for money! we really enjoyed our stay staff helpful and friendly spacious rooms huge queen sized beds breakfast very good as we're meals served in restaurant. Hotel was better that we expected there was a wedding on when we stayed but it never affected our stay or the service in the bar and restaurant would not hesitate to stay here again.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank KingsLynnRobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, General Manager at Urban Hotel Grantham, responded to this review, 11 August 2014
Many thank for your feedback regarding your recent stay with us at the Urban Hotel.

I am delighted that the team looked after you and that you had an enjoyable stay with us and we love to exceed all expectations for our guest.

I hope to welcome you back to the Urban Hotel in the very near future.

Tom
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Market Harborough, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 August 2014

Hotel was very good. This was a cheap two night voucher deal including breakfast and one two course meal. Staff were friendly and very helpful from the start and nothing was too much trouble. They all seemed to enjoy their jobs and helping the clients I had no complaints on anything and yet they looked for ways to do more. Two course meal was limited to a choice of and two courses from 3 starters, mains and desserts. The food service and quality of food was however excellent. Breakfast is a buffet style, but was very good with fresh food coming out constantly, no cheap quality sausages and the staff offered to bring food to the table if items were not ready. The atmosphere of the restaurant was calm and relaxed at evening and breakfast.
Good size rooms very large bed, which was comfortable. Didn't sleep well but this was probably just me. Rooms were clean, tidy and well decorated, Bathroom was a bit tired, but still in good state. As seems to always be the case in UK hotels though, there was no air conditioning.
Small pool, sauna and steam room area, but it had all that was required including a Jacuzzi and provision of loungers and chairs.

All in all this was excellent value for money, with excellent staff and food very good facilities. Well worth a stay..

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Derek C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, General Manager at Urban Hotel Grantham, responded to this review, 11 August 2014
Dereck

Thanks for leaving your feedback on your recent stay with us.

I am glad you had chance to relax and enjoy your recent stay.

I look forward to welcoming you back in the very near future.

Tom
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 August 2014

Service quality was good, in particular by a few specific individuals. Food was good - in particular the afternoon/cream tea was excellent. Room okay, and although bed was very large, it was not that comfortable. Bathroom in need of a makeover. Gym and sauna spa area average. Overall, good value for money for our particular package.

Room Tip: Wedding venue - so you may experience large parties of revellers. Ask to be located as far as possib...
See more room tips
  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Adam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, General Manager at Urban Hotel Grantham, responded to this review, 11 August 2014
Adam

Many thanks for your recent review regarding your stay with us at the Urban Hotel.

I have to say I agree our staff are excellent and are always looking to go the extra mile for there guests and It's nice for them to see that there work is paying off. Biggest thing in our industry to get correct is service.

I saw your tip - Ensure your far away from the wedding and I know our team do try to ensure that all guests are kept away from the wedding that are not with the wedding.

Tom
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Grantham
3.3 mi away
Belton Woods Hotel
Belton Woods Hotel
#1 of 1 in Belton
4.0 of 5 bubbles 1,640 reviews
5.4 mi away
Ramada Resort Grantham
1.2 mi away
Best Western Angel & Royal Hotel
Show Prices
Show Prices
Show Prices
0.3 mi away
Premier Inn Grantham Hotel
1.5 mi away
Eden House Hotel
Eden House Hotel
#6 of 7 in Grantham
4.0 of 5 bubbles 287 reviews
4.1 mi away
Stoke Rochford Hall
Stoke Rochford Hall
#1 of 1 in Stoke Rochford
3.5 of 5 bubbles 1,210 reviews
Show Prices
Show Prices
Show Prices

Been to Urban Hotel Grantham? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Urban Hotel Grantham

Property: Urban Hotel Grantham
Address: Swingbridge Road, Grantham NG31 7XT, England (Formerly Ramada Grantham)
Region: United Kingdom > England > Lincolnshire > Grantham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Grantham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Urban Hotel Grantham 4*
Number of rooms: 89
Official Description (provided by the hotel):
Located in the heart of England, the Urban Hotel Grantham 4 Star Hotel offers a great location whether visiting for business or pleasure. Friendly staff and an open lobby adjacent to a terraced courtyard and lounge area welcome you into this lovely hotel, now offering free WiFi! Indulge yourself with delicious food and fine wines in the hotel's restaurant. Our leisure Club comes complete with an indoor pool, sauna, steam room and fitness centre. So why not visit the Urban Hotel Grantham 4 Star Hotel and leave the rest to us. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Ebookers, Hotels.com, Expedia, Priceline, Superbreak UK, Odigeo, Booking.com, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd and Hotel.de so you can book your Urban Hotel Grantham reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Grantham Hotel Grantham
Grantham Ramada
Urban Hotel Grantham Lincolnshire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing