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Newcastle Gateshead Marriott Hotel MetroCentre
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Reviews (1,006)
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All reviewsmetro centreleisure clubleisure centreshopping tripgreat location for shoppingsauna and steam roomretail parkxmas shoppingbar menuchanging roomslovely hoteltwo double bedsroom was largeafternoon teareception staffsunday morningplenty of parking
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Reviewed 24 April 2014

Just back from a 2 night stay here over the Easter weekend. The staff in this hotel were extremely helpful and all very pleasant, always smiling, especially one of the gentleman on the reception desk who checked us in. Our room for 2 adults and 2 kids was lovely, nice and spacious, very clean, on the 2nd floor overlooking debenhams!! Best view ever!

Used the leisure club twice during our stay, the pool was really cold but the girls had fun! Nice seating area to relax in at side of pool. Facilities in changing area were good.

Bar area at night was always busy and there was plenty of areas around reception to sit as well. Only ate in the restaurant for breakfast, which was lovely, everything you could want from continental to cooked breakfast. My daughters friend is a vegetation and they ordered her separate cooked breakfast.

We got a taxi from Newcastle train station the day we arrived and it cost us around £13 but there is a bus stop in front of the hotel and on the Saturday we got a family day ticket for £12, on the way back to the station on the Sunday the one way fare on the bus was £11. We spent our last day in the Life science centre next to central station which was great and they had a left luggage facility.

Staying at the Glasgow Marriott soon so I hope its as good as this one!

Thanks for making our Easter weekend so enjoyable!

  • Stayed: April 2014, travelled with family
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Thank AYRSHIREBOYDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metrocentre, General Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this reviewResponded 25 April 2014

Delighted that you had a brilliant Easter break; thank you for your kind words of praise and I will ensure that your feedback is cascaded to the team. Wwe hope you have a great stay at Glasgow, and look forward to welcoming you back to the area and hotel in the near future.

Warm regards

Raoul Lemmerling

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Reviewed 23 April 2014

I have just returned from another fantastic stay at the Marriott in Gateshead Metro Centre. I myself, my husband and our two little ones went along for a stay in the Easter holidays with another two families. From the minute we arrived the Marriott staff were excellent. They were extremely professional and did everything we could to ensure we had a fantastic stay.
Rooms were perfect; check-in was spot on. After a lovely swim in the beautiful spa area we all met in the Chats bar to meet for afternoon tea, which I have to say was excellent value for money. As it was Easter they also had an area for our little ones to go and make Easter Crafts.
We then returned to our rooms and then returned to the Chats bar for the entire evening and the children also returned to the Spa. Our evening in the Chats bar was fantastic, the service was excellent and all of the staff in Chats are a credit to the hotel. The children also had an evening meal in the bar which was some of the best children’s meals I have ever had in a hotel.
The following morning, we were greeted by lovely staff again and we were all made to feel really welcome and they could not do enough for our group. We had a lovely lady who came to us and spoke directly to the children and offered them all a nice hot chocolate before they had breakfast. She was just wonderful.
We can’t wait to book another stay this Marriott, this really is the perfect family get away with cinema and shopping on the door step, we really did not venture very far as the Marriott and Staff made us feel so welcome at the hotel we did not want to leave.
A special thank you to Ashley, Lesley, Laura and all Chats staff who are just the best and could not have done enough for the 11 members of our group.

  • Stayed: April 2014, travelled with family
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Thank C O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metrocentre, General Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this reviewResponded 25 April 2014

Thank you for choosing to stay at our hotel over Easter and delighted that you had a great time. Appreciate your taking the time to review the hotel, your kind words have been passed to all members of the team. We look forward to hosting your next family break!

Warm regards

Raoul Lemmerling
General Manager

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Reviewed 20 April 2014

Just stayed at the gateshead marriott and i have to say had an excellent experience. Mohammed on the front desk was an excellent team member and made our stay truly magical
We stayed in room 525 at the top of the hotel with a great view and very quiet.
Breakfast was fantastic. The rooms are immaculate and well kept.
Facilities are great. From a beautiful swimming pool to a nice a friendly hotel bar.
I have to commend the manager on a well run hotel, very friendly staff and a warm and welcome stay. It was a short ride into newcastle and a mere walk away to the metro centre for great shopping.
Thank you very much indeed.
Julie

Room Tip: Top floor great view
  • Stayed: April 2014, travelled with friends
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Thank 666Koala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metrocentre, General Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this reviewResponded 21 April 2014

Dear Julie,

Thank you for choosing to stay at our hotel on your recent visit to the area, and posting a review. I am very grateful for your kinds words and commendation and we look forward to welcoming you back to the hotel.

Warm regards

Raoul Lemmerling
General Manager

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Reviewed 13 April 2014

I stay here maybe 8 or 10 times a year it's handy for a small break as it's only 75 miles from the house but has all you need roundabout for a weekend away hotel is always in tip top shape rooms always clean and staff always friendly we had food in the bar always good if not a bit pricey and the drink prices are way over the top £4.95 for a can of guinness is madness probably the only area that needs reviewed when we stay at other hotels without a concierge lounge we always get a few drinks vouchers but not here .breakfast was spot on both days see ya again soon

Stayed: April 2014, travelled with family
1  Thank doddsy69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metrocentre, General Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this reviewResponded 17 April 2014

Thank you for your continued custom, and taking the time to post a review on the hotel. We look forward to welcoming you back in the near future.

Warm regards

Raoul Lemmerling
General Manager

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Reviewed 13 April 2014 via mobile

Myself, partner and teenage daughter have just spent another wonderful, relaxing weekend at this hotel, beautiful large, clean and comfortable room with added luxuries :-) Lovely friendly staff throughout the hotel, nothing is too much trouble for them. Great chilled out atmosphere in the bar and dining areas and beautifully clean pool and pool area. Situated within walking distance of the metro centre and only a short drive or bus ride into Newcastle center, all in all a perfect hotel in a perfect situation for us, a special thank you to the manager for his hospitality and warm welcome, can't wait for our next visit! Mrs M. Murray

Stayed: April 2014, travelled with family
Thank mandymurray8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metrocentre, General Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this reviewResponded 17 April 2014

Dear Mrs Murray,

Thank you for returning to the hotel and area; I am delighted that you had a great time with us. Appreciate your taking the time to write the review, and we look forward to your next weekend break. Have a great Easter

Warm regards

Raoul Lemmerling
General Manage

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