Stayed in the Ramada Encore in Newcastle Gateshead on 07.04,14 for a night as part of a living social deal, dinner included. On arrival offered to become a member of the hotel group reward scheme this offered a free bottle of water and a ginger snap as an inducement. Only later when we had been in our double room for over 2 hours did I notice that it also offered free upgrade, not offered at the time of booking in. I went to reception and asked about this and although I had already used the shower was given the upgrade to a king sized room - the hotel was very quiet.
Dinner was a complete disaster and unfortunately and let down the hotel experience. Service was dreadful and many guests were waiting for almost an hour to have food served, one chap nearby waited for 1 hour 20 minutes fro fish and chips. My wife's starter of goats cheese and pepper bruschetta was simple unacceptable with a piece of goats cheese the size of a fingernail on a lump of barely toasted bread, the replacement took the best part of 35 minutes and the intervention of the duty restaurant manger to sort out. My fish in batter was cooked dirty oil and was I am sure frozen fish - dreadfully ironic given the high quality fresh fish that the local area is famous for. The hotel incidentally trumpets where it sources it's meats from and it's puddings but obviously not it's fish. Connor the duty restaurant manager did try to improve the speed of service but the restaurant was very quiet (Monday evening) and they still were not coping. Connor did say he would address our concerns and waived the cost of our drinks.
The breakfast the next day was very good with a hot and cold buffet, being self service I have to say that I served myself impeccably in comparison with the previous evening.
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