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“Good Hotel but service at breakfast could be improved”

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Ramada Encore Newcastle-Gateshead
Ranked #9 of 20 Hotels in Gateshead
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1,416 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (210)
Date | Rating
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English first
Auchterarder, United Kingdom
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 May 2014

Had a weekend break here for offer price of £20 per night. Very clean hotel. Rooms modern. Staff very helpful. Asked to be kept as far away from stag and hen groups as possible. Got top floor. I believe stag and hens are 1st and 3rd floor normally. No issues with noise.
Slight negative is that the bed seemed to sag a bit and was not the most comfy sleep iv had. Good hotel and when beds are replaced this will be best value hotel in the area.

Room Tip: Ask for 6th floor
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alastair R, Manager at Ramada Encore Newcastle-Gateshead, responded to this review, 8 May 2014
Hi Scott

Thanks for the review. I'm glad you enjoyed your stay but apologise if the bed was uncomfortable. Please let me know the room number so I can get it checked. My email is dgm@encorenewcastlegateshead.co.uk.

Regards

Alastair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Donegal Town, Ireland
Level 4 Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 May 2014

I stayed here for a hen party weekend. The staff were very friendly and helpful. The lady in reception was very organised and in dealing with our large group. She organised one of the meeting rooms that we could use for the day as we were having a hairdresser come to the hotel and she put a good deal on for food she couldn't of done enough. Overall the hotel itself is ideal for a good weekend away . Rooms were basic and clean and food was good too.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pauline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alastair R, Manager at Ramada Encore Newcastle-Gateshead, responded to this review, 8 May 2014
Hi Pauline

Thanks very much for the positive feedback. I'm really pleased that you enjoyed your weekend and hope the wedding goes well!

See you again soon

Alastair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hants, Uk
Level 6 Contributor
137 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 25 April 2014

Fast checkin, good service and clean room with basic facilities. All you need after a day of work and travel. This hotel is pretty much identikit with all other such hotels, minimalist but functional. I didn't eat an evening meal here, preferring to head across the river and into town instead. The breakfast was passable and plentiful.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GreboGuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alastair R, Manager at Ramada Encore Newcastle-Gateshead, responded to this review, 1 May 2014
Many thanks for the kind words. I'm glad you enjoyed your stay and hope to see you again soon.

Regards

Alastair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 April 2014

We got a deal for £20 a night and stayed 2 nights, the hotel was modern and pleasant, the room wasn't the most luxurious but it was much better than the usual cheap chain hotels. The food in the restaurant again it wasn't gourmet but it was value for money and tasty. The staff cannot be faulted, friendly, professional and make the guest feel that they do actually matter. The location is not the most picturesque but it is only 5 minutes walk to either the Sage arena, the Baltic centre or the Millennium bridge which takes you into Newcastle. Would definitely go back.

Room Tip: Ask for one with a view of the Millennium bridge so that you can see all along the Quayside which l...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alastair R, Manager at Ramada Encore Newcastle-Gateshead, responded to this review, 1 May 2014
Hi Angela

Thanks very much for the lovely review. See you again soon.

Alastair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Encore Newcastle-Gateshead

Property: Ramada Encore Newcastle-Gateshead
Address: Hawks Road, Gateshead NE8 3AD, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Gateshead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #9 of 20 Hotels in Gateshead
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ramada Encore Newcastle-Gateshead 3*
Number of rooms: 200
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