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“City visit”

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Ramada Encore Newcastle-Gateshead
Ranked #9 of 20 Hotels in Gateshead
ayrshire scotland
Level Contributor
124 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“City visit”
4 of 5 bubbles Reviewed 19 August 2014

Stayed for two nights, check in was good and we had a nice spacious room. The first night the sleep quality was good. Second night was bad as workmen who were staying at hotel were arriving/leaving at 0430am, slamming doors, revving engines, shouting, just what you need at this time of the morning. The on duty person at that time must have heard this commotion as their office backs onto the car park but obviously chose to do nothing about it.
Mentioned this at checkout and clerk was genuinely sorry this had happened. More than we can say for the front desk manager with his superior demeanour . Not interested to say the least.
Wonder if the GM will have a different view when we eventually manage to make contact.
Service was very good other than front desk manager.

Room Tip: Ask for room away from car park
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank cab23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alastair R, Manager at Ramada Encore Newcastle-Gateshead, responded to this review, 23 August 2014
Hi

Thanks for taking the time to review your stay. I'm glad you enjoyed your visit but you have my apologies that you were disturbed by other guests leaving the hotel early in the morning. My email is dgm@encorenewcastlegateshead.co.uk so please feel free to contact me directly if you would like to discuss your issues in more detail.

Regards

Alastair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (206)
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dundee
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

Stayed here with family on saturday 9th august for a short break. Cannot fault this hotel the reception and bar staff were very helpfull and freindly always had a smile.Rooms were spotless, breakfast was excellent , best quality sausages and bacon i have had for quite a while.Will definately return.Highly Recommend.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank clatto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alastair R, Manager at Ramada Encore Newcastle-Gateshead, responded to this review, 15 August 2014
Hi

Thanks so much for the review. Your lovely comments are much appreciated. I am so pleased that our bacon and sausage got your seal of approval.

See you again soon

Alastair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wigton, United Kingdom
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 12 August 2014

Right by the millennium bridge so ideal location. Stayed as a couple and found the room clean and comfortable. The staff were really friendly - didn't eat here but many did and seemed to be repeat diners so must be ok.
Would stay again. The £5 a day parking charge still made our stay reasonable compared to other city centre hotels.

Room Tip: try and get the river side as the road near the college gets busy. The double glazing is good, but...
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank AliJ456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alastair R, Manager at Ramada Encore Newcastle-Gateshead, responded to this review, 15 August 2014
Hi

Thanks very much for the review. I'm really pleased you enjoyed your stay and hope to see you again soon.

Regards

Alastair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
horsham
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

Stayed here from the 29/7 to the 01/07 booked for location ( we were visiting family) . Arrived about 01.30 after a long drive, parking difficult but we managed to squeeze in. On arrival there was a very drunk abusive guest shouting his mouth off. The staff handled the situation brilliantly. They only had disability rooms left, room was ok but of course everything is low so not great when using the sink. A giggle factor would have to be the very high loo with a toilet roll holder near the floor we are able bodied and found it difficult to reach. The bathroom lighting was floor and the drainage for the wet room was totally inadequate. We were on the second floor lots of traffic noise when the window was open ( it was very hot when we visited so closing wasn't an option as no air con) Wifi is free and worked well. Parking is £5.00 not free as stated. Drinks in the bar were reasonable for a hotel, we didn't eat so cant comment.
Most guests tended to be there for work related business and some were quite rowdy.
All in all the hotel was clean and tidy the staff were all extremely helpful, I probably wouldn't stay here again this is a budget hotel and other budget hotels offer more .

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Debra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alastair R, Manager at Ramada Encore Newcastle-Gateshead, responded to this review, 15 August 2014
Hi Debra

Thanks for the detailed review. I'm pleased you enjoyed the majority of your stay but am sorry for the issues you describe. I have noted all of your points and will action with the relevant colleagues.

Thanks again

Alastair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newmarket, United Kingdom
Level Contributor
73 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 9 August 2014

Stayed for one night - Tuesday last week as had business in Newcastle on the Wednesday Morning. Difficult to find initially and had seen on TA that car parking might be difficult if arriving late. We had had a 5 hour journey and arrived at 9.30pm to find the car park absolutely packed with all spaces full and cars just abandoned everywhere. I had actually phoned earlier in the day to ask if it would be a problem and was assured that they had quite sufficient spaces for the amount of rooms. Managed to squeeze in between two others although getting out was a problem.Had requested a room on a high floor with a river view - got the 5th floor with a small portion of the Tyne Bridge and the edge of the Sage building but mostly a block of flats.
Corridoors extremely hot but room not too bad - window had been left open so a small breeze and noise not so bad high up at that time of night.
Walked over the Sage carpark to the quayside to photograph the bridges which were great - only took a couple of minutes to get there.
Room fine for a corporate hotel, surprised no fan in bathroom or air con for such a new hotel, didn't use wifi or have any food or drink.
If in Newcastle again would probably try somewhere else/

Room Tip: Ask for the highest floor possible
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  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank sootycat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alastair R, Manager at Ramada Encore Newcastle-Gateshead, responded to this review, 15 August 2014
Hi

Thanks for the review. I'm glad you enjoyed your stay overall but am sorry to hear about the issues you describe. All of your points have been noted to make future improvements.

Best Regards

Alastair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Encore Newcastle-Gateshead

Property: Ramada Encore Newcastle-Gateshead
Address: Hawks Road, Gateshead NE8 3AD, England
Region: United Kingdom > England > Tyne and Wear > Gateshead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #9 of 20 Hotels in Gateshead
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ramada Encore Newcastle-Gateshead 3*
Number of rooms: 200
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