Facilities were good as expected of a big city Hilton Hotel. Room was clean and well maintained with good décor. Excellent views to the River Tyne and the Gateshead Quay.
Receptionist was not very enthusiastic about guests at check-in contrary to other reviewers’ experience. Upgraded to an Executive Plus room (as a Diamond HHonors member) on the 3rd floor with a view on the Tyne bridge. The hotel did not take any notice of my registered personal preference. Very disappointment with no slippers and no complimentary water in an Executive Plus room. I had to ask the house keeping twice for the slippers to be delivered.
If you are driving, the sign to the car park is not obvious, getting out of the car park is tricky, you need to get your ticket validated every time you go out. And I did have problem with my ticket when leaving although I had my ticket validated by the receptionist the night before assuring me my ticket will let me out after checking out. It didn’t. Fortunately there was a help button, and the reception was quite responsive in raising the barrier to let me out. There was a parking charge of £9 per night, £16 for two nights at the weekend.
As a first time visitor to this hotel, the receptionist should have explained more to the guests about the hotel’s facilities, breakfast time, dining room opening hours, gym and swimming pool facilities to guests and any additional facilities to the HHonours Gold and Diamond members. The receptionist was more interested in swiping your credit card.
The executive lounge facilities were quite poor comparing to other big city Hiltons such as Manchester and London. There was very limited space and the canapés were limited in terms of both quantity and choice. It was over-crowded on a Saturday, so gave up and went out into town for dinner instead.
For a category 6 Hilton, the service was disappointing.
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- Also Known As:
- Hilton Newcastle Gateshead Hotel Gateshead
- Hilton International Gateshead
- Hilton Gateshead
- Gateshead Hilton