We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Didn't honour my booking - overbooked !!!!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Newcastle Gateshead
Ranked #7 of 20 Hotels in Gateshead
Certificate of Excellence
Kingston upon Thames, England, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Didn't honour my booking - overbooked !!!!!”
Reviewed 4 October 2012

arrived at 11.30pm after a horrendous journey from London to be told that my prepaid booking was not going to be honoured as they had over-booked and didn't have any rooms left. Phenomenally annoyed and wrote a very strong email of complaint. OK, I was cabbed to the Malmaison hotel nearby but this is simply not good enough, Hilton ! Told by 2 separate cab drivers that this was standard practice at the Hilton Newcastle, so beware if considering staying there. Try the Malmaison instead. It was lovely.

Room Tip: choose a different hotel if you want your booking honoured !
See more room tips
  • Stayed October 2012, travelled solo
    • Value
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Cathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,825 reviews from our community

Traveller rating
    1,153
    905
    457
    202
    108
See reviews for
350
1,122
96
714
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (649)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Newcastle upon Tyne, United Kingdom
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 October 2012

My husband and I had booked into Malmaison for our wedding anniversary.
We took one look at the room we booked there and checked straight out again, but that's another story and another review.
My husband telephoned The Hilton, explained the situation and they found us a lovely room in their hotel.
Check-in was wonderful. The receptionist took time to chat and take an interest. The meal we had at the bar was delicious, infact one of the tastiest steaks we've had in a while. The barman was more than helpful when we asked for walking directions to The Metro Arena. To be honest we can't fault the service there at all, right down to the Concierge Paul who came to our aid with umbrellas.
The room was lovely, not boutique, but a great comfy bed.Exceptional room service complete with complimentary chocolate dipped strawberries and little bottle of wine.
A big thank you to The Hilton and staff for coming to our rescue for our anniversary.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J0hnandTrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 4 October 2012

My boyfriend and I travel a good bit for business and typically stay at Hilton hotels. When I booked this hotel - I did so because of the good reviews. However, after staying here I must disagree with most. Both of us are HHonors memebers and are usually treated as so, which was not the case at this hotel. The lady checking us in was very abrubt and not what I would call friendly or welcoming at all. She didn't even let us know where breakfast was served or at what times, we had to go back late and ask.
We were put in a horrbile twin room - though they did come to push the beds together, but it was far from comfortable for myself or my 6'6 boyfriend. No upgrade was offered - even when we asked - and were told the hotel was comletely booked - even though it looked empty throughout the evening and even in the morning. The rooms across fom ours were not used as I was there most of the day and they were not cleaned.
I'm really not sure what happened with our visit to this Hilton - not typical at all and generally speaking we find most of our stays at Hilton's very enjoyable. They even tried to charge me 10GBP an hour for late check out! I can't even believe this was suggested.
The only plus about this place was the kind waitress in the cafe during the afternoon. She was very attentive and should be working in a more high class restaurant - as her level of servcie was far above and beyond this establishment.
Needless to say - I would never book this hotel again or reccomend it to anyone. I see by the reviews that many have enjoyed this place, not sure what made the treatment for us at this hotel so poor - but obviously we had some terrible luck that night.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JennFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntly, United Kingdom
Level Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 October 2012

Just had a fantastic stay at the Hilton Newcastle. Got upgraded to an executive room, believe this was due to being HHonors member. Although the room wasn't ready when we arrived early we were directed to executive lounge to wait. The lounge had great views, excellent ladies staffing it and a great selection of drinks etc. Our room had a great view of the Tyne bridge and river. The hotel although sold out was very quiet, must be excellent sound proofing in this hotel. All the staff were great and the afternoon tea and drinks and canapés provided in the evening were great! We would thoroughly reccomend this hotel, best views across Newcastle!

Room Tip: Ask for a river view and well worth splashing out for an executive room with lounge access.
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank benlexie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 October 2012

We stayed here for a friend's 40th Birthday. The staff (especially Caroline) were excellent from start to finish.. Looked after all our bags whilst we went out for a few hours, showed us exactly where to go to accommodate what we wanted to do and booked our taxi for us. The rooms were lovely and clean with some great views (if it overlooked the river). Will defiantly be staying here again for our next trip to Newcastle.

Room Tip: Request a river veiw or you overlook the carpark.
See more room tips
  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EJH1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 September 2012

This place is saved by the nice staff. You can pay a hefty premium and enjoy a view of the bridge. But it's quite pricey with just a view of the passing traffic. The rooms themselves are dull, the beds nothing special. There was a note on the water bottle saying that opening it would incur a bill of nearly £5. But, um, it had already been opened and yet was full. Perhaps with someone's bathwater? Good grief, Hilton, give peeps a drink of water, will ya?

We ate in the restaurant for dinner and breakfast. Horrible food, high prices.

Plenty of alternatives, so I stayed clear on my next visit to Newcastle, and actually paid more for a stay at Jesmond Dene House, which was classy, characterful and boasts a chef.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IRestedMyCase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Yorkshire
Level Contributor
88 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 27 September 2012

Just there for one night this week and it was clean, comfortable and I was able to have some banter with the staff which was great. They lent me an umbrellla to walk the short distance to meet friends at Pitcher and Piano across the water. They also advised me I did not have to pay £1.75 to use their cash machine because the is a free one where I was going. Thanks.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrighousePete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Gateshead
0.5 mi away
Crowne Plaza Newcastle - Stephenson Quarter
Crowne Plaza Newcastle - Stephen...
#7 of 82 in Newcastle upon Tyne
4.5 of 5 bubbles 997 reviews
0.4 mi away
Malmaison Newcastle
Malmaison Newcastle
#15 of 82 in Newcastle upon Tyne
4.0 of 5 bubbles 2,214 reviews
0.5 mi away
Jurys Inn Newcastle Gateshead Quays
Show Prices
Show Prices
Show Prices
0.5 mi away
Hampton By Hilton Newcastle
Hampton By Hilton Newcastle
#14 of 82 in Newcastle upon Tyne
4.5 of 5 bubbles 1,162 reviews
2.9 mi away
Newcastle Gateshead Marriott Hotel MetroCentre
0.2 mi away
The Vermont Hotel
The Vermont Hotel
#29 of 82 in Newcastle upon Tyne
4.0 of 5 bubbles 1,954 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Newcastle Gateshead? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Newcastle Gateshead

Property: Hilton Newcastle Gateshead
Address: Bottle Bank, Gateshead NE8 2AR, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Gateshead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Gateshead
#3 Romantic Hotel in Gateshead
#3 Business Hotel in Gateshead
#7 Family Hotel in Gateshead
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Newcastle Gateshead 4*
Number of rooms: 254
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Odigeo, Hotels.com, Expedia, Ebookers, Priceline, TripOnline SA, Traveltool, S.L.U., Cancelon, HRS, Evoline ltd and HotelQuickly so you can book your Hilton Newcastle Gateshead reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Newcastle Gateshead Hotel Gateshead
Hilton International Gateshead
Hilton Gateshead
Gateshead Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing