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“amazing Christmas break”

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Hilton Newcastle Gateshead
Ranked #7 of 20 Hotels in Gateshead
Certificate of Excellence
Reviewed 7 January 2014

What an amazing well run hotel, great check-in and lovely room overlooking the river, My friend and I visited for a relaxing overnight spa experience as we visit somewhere different every year for an xmas treat.
We had our treatments at the ocean rooms spa in the basement of the Hilton, here we had the most amazing experience. We had the ocean rooms face and body ritual which was deeply relaxing. The therapist really listened to my concerns and gave me by far the best massage I have ever had, the facial was amazing too, they used Elemis products which smelled amazing and left our skin glowing. After a dip in the jacuzzi we went up to the bar and had a gin and tonic to finish the day. Service was also amazing,
Thank you Hilton Newcastle for an amazing time, special thanks to the girls at the spa.
We will be back in April as we cant wait till the end of the year to have this again.

Room Tip: ask for a room over looking river
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  • Stayed: December 2013, travelled with friends
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Thank polly r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 7 January 2014

Excellent hotel - I recommend you pay the extra for a river view - it is well worth it - we were quite happy sitting in our room watch the Quayside Food in restaurant also very good - no need to go elsewhere and with the view who would want to The loacation couldn't be better as within walking distance of central Newcastle

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Sorrel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2014 via mobile

Visited the Spa at the Hilton Gateshead with a friend for a much anticipated spa day. We were directed to the lift and told to go to the lower ground. When we arrived the spa reception appeared to be a make shift table with a few Elemis products in the middle of a corridor where the business centre is located, not very inviting or professional.

Was told to arrive for 11, which we did but didn't realise our treatments had been booked for 11 meaning by the time we'd completed the health questionnaire we had lost 10 minutes of our treatment time! My therapist took me to a tiny cupboard of a room inside the busy gym, didn't inform me what was going on -i thought i'd be able to go to the changing rooms to get changed into a robe and slippers and use the bathroom but was told to undress inside the room and lay on the bed, when I asked to use the bathroom the therapist tutted, looked at the clock as if to say- 'your time your wasting!' No robe or slippers given or a drink of any kind. Pedicure literally consisted of filing toenails and applying one coat of colour no base or top coat no cuticle treatment or hard skin removal. Massage was ok, but treatment was finished by 1150 so missed a good 20 minutes. All I could hear was someone pounding away on a treadmill, room was too cold, uncomfortable and not in the slightest bit relaxing. She did not ask if the pressure of massage was ok or if the room was warm enough. I then had to walk through the gym wrapped in a towel to find the pool... Whole thing was a joke and if I had paid the hilton directly I would of been asking for my money back immediately, no wonder they use groupon to lure naive customers.

Will not be returning!

Stayed: January 2014, travelled with friends
4  Thank vickijridley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, PA to the General Manager at Hilton Newcastle Gateshead, responded to this reviewResponded 7 January 2014

Dear vickijridley

Many thanks for your feedback on your spa experience at Hilton Newcastle Gateshead.

The Spa is operated by The Ocean Rooms Spa and not the hotel, so I am forwarding on your comments to them. Please accept our apologies on their behalf.

Kind regards
Lindsey

Lindsey Rivington
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

Very very helpful staff!
Amazing view over the bridge.
Rooms come with everything you need. Worth paying £15 for the room upgrade for the view and extra amenities.

Only negative comments are the bar is expensive and the carpark is a bit pricey.

Definitely staying here again!!

Great weekend

  • Stayed: January 2014
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Thank MattthewH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

We arrived at the Hilton around 4 0 clock and check in was really quick and easy . We were allocated room 149 overlooking the Tyne bridge and the quayside of Newcastle , Fantastic . The room itself was very nice . We were a little dissapointed after going to the Executive lounge and finding out there was no alcohol on till 6 0 clock and also there were no spirits on after all it was new years eve . That aside the food was fantastic and the view spectacular overlooking Newcastle . We seen the first firework display at around 6 30 which was stunning . We had pipers in the lounge a couple of times ! Superb . We went back to our room for the New year display for a front row view . Overall we had a great time and would certainly visit again . Thank you Hilton Gateshead .

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank BobHall109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

Stayed here with a friend when we went to a concert at the Newcastle Arena and we couldn't have chosen better. Lovely room, parking (you have to pay extra for this, but it's reasonable). It's about 5 - 10 minutes walk into the centre of Newcastle and you can cross the Swing Bridge and walk to the Arena - a pleasant 15 minute walk along the paved riverside walkway. It's also just a few minutes walk from The Sage and the Millennium Bridge.If you book room only, ask for a breakfast voucher when you check in and it costs £10 each rather than the £20 if you just turn up to breakfast.

Lovely views, nice rooms (ours had a great view over the river and bridges) and very friendly staff. They even have an ice bucket in the room and an ice machine on each floor.

  • Stayed: September 2013, travelled with friends
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1  Thank KTee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

we had our annual christmas party at the hilton hotel Gateshead, all staff we had dealings with were very helpful and pleasant, the party overall was great as was the meal, our room was above average for comfort and the breakfast the following day was outstanding in terms of choice and service, overall a good nights stay

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Danielle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Newcastle Gateshead

Address: Bottle Bank, Gateshead NE8 2AR, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Gateshead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Gateshead
#3 Business Hotel in Gateshead
#3 Romantic Hotel in Gateshead
Price Range: £83 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Newcastle Gateshead 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Newcastle Gateshead Hotel Gateshead
Hilton International Gateshead
Hilton Gateshead
Gateshead Hilton

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