I have stayed at this hotel a number of times and each time the quality of experience falls and the price of the stay goes up.
I think they have got their prioritiess very WRONG
Not sure I am going to be staying there again, indeed last week I put ten customers in the Copthorne across the water, I could not risk my repoutation on the current standards of service at this hotel.
I stayed a couple of weeks ago for a night that should have been fun, fortunately my customers had booked in the Copthorne!!!
Got there, room not ready had to wait, room upgrade, OK thats nice, then we saw the room, upgraded from what??? the brrom cupboard???
Room still was not ready, not bottled water, one set of towels for two people, no soap shampoo etc, after one hour and numerous calls, still nothing.
Pre-booked items, never happed, but guess what??? - they were on the bill when we were checking out, got that right!!!
Room, weatherbeaten, needs a lick of paint and a few repairs.
Room service - what a joke, has to be the poorest room service offering in the whole Hilton group, its that bad the reception have a huge selection of take away services available, says it all really.
Exec Lounge, well the lady serving on , nice girl, very pleasant very helpful, nice voews of the city, the food and snacks on offer, probably better tasting and more varied at the local soup kitchen,worst I have ever come acroos super POOR QUALITY
All in all - my advice to anyone - book yourself into the Copthorne, until these guys get their act together - worst Hilton Experienec I have ever had
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- Also Known As:
- Hilton Newcastle Gateshead Hotel Gateshead
- Hilton International Gateshead
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- Gateshead Hilton