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“Great Location”

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Hilton Newcastle Gateshead
Ranked #7 of 20 Hotels in Gateshead
Certificate of Excellence
Reviewed 23 May 2014

We stayed at the hotel on the weekend of 17/18 May 2014. You know what you are going to get with a Hilton hotel and so I will not bore you with the details. Clean and tidy with a great view of the river Tyne and the city of Newcastle. The staff in the hotel are friendly and nothing is too much trouble. The hotel as it's own bar, a little pricy at £15 for a glass of wine and a bottle of beer. However, the hotel is within walking distance of many bars and restaurants. The hotel is in a fantastic location, within walking distance of the City of Newcastle and the Quayside with its many bars across by taking one of the many bridges. However, far enough away to be quiet and peaceful. A nice touch was the breakfast serving until 12:00 noon on the Sunday - meaning an early morning alarm call isn't needed after a night on the town!

Room Tip: Ask for a river view room
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  • Stayed: May 2014, travelled as a couple
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Thank jonclapham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded 26 May 2014

Dear jonclapham

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

We are delighted to hear that you enjoyed your time at the hotel, exepcially the location and breakfast.

We look forward to being able to welcome you back in the not too distant future.

Kind regards
Lindsey
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,861 - 1,867 of 3,089 reviews

Reviewed 22 May 2014 via mobile

This hotel is excellently positioned for great views over looking the river and quay side whilst enjoying a drink in the bar.

The staff are all very friendly, rooms well equipped and breakfast very good.

The on site car park is convenient and secure but at £10 a day a little pricey seems as you are already paying to stay.

Stayed: May 2014, travelled on business
Thank Adam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive office at Hilton Newcastle Gateshead, responded to this reviewResponded 26 May 2014

Dear Adam K

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

We are delighted to hear that you enjoyed your time at the hotel and look forward to being able to welcome you back soon.

Kind regards
Lindsey
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

We stayed at this hotel as we were attending a dinner/dance held there. Our room was fine and had a lovely view of the Millennium Bridge. The area around is quite hilly. We were able to walk into Gateshead and Newcastle quite easily. There is a large Tesco close by if you want to avoid the laughable mini bar prices. The breakfast was served buffet style and was delicious and hot. I just wish that the hotel provided free WiFi. I think you have to be a virtual gold plated, diamond encrusted Hilton member to qualify for free WIFI. It would be nice if it was given as a courtesy to guests as it is in other hotels.

  • Stayed: March 2014, travelled with friends
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Thank Jane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded 26 May 2014

Dear Jane A

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

We are delighted to hear that you enjoyed your time at the hotel, however note your comments regarding wifi. I can confirm for future visits that that complimentary wifi is available in our public areas, as in most other Hilton Hotels.

We look forward to being able to welcome you back in the not too distant future.

Kind regards
Lindsey
Executive Office

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Reviewed 19 May 2014

We stayed at the Hilton for one night in May and we really enjoyed it.

Check in could have been quicker, but the Reception staff were very polite. The room was very nice, simplistic, with a comfortable bed, good television and the best part was the fantastic view. We had a perfect view of the Tyne Bridge and I spent half of my time staring out of the window!

We made use of the facilities by going down to the pool and hot tub after a hot day outside. It was very busy down here, although still nice for a quick swim and some chilling time.

The location is ideal, coming out of the hotel you simply turn left and go down the hill. Walk over the bridge, and within 3 minutes you are on the Quayside.

Overall, this is a great hotel, certainly in the top 2 for Newcastle City centre and will have no hesitation in returning.

  • Stayed: May 2014, travelled as a couple
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Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded 27 May 2014

Dear Daniel M

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We are delighted to hear that you enjoyed your time at the hotel, especially our stunning views!

We look forward to being able to welcome you back in the not too distant future.

Kind regards
Lindsey
Executive Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

Accomodation is very similiar to other Hilton hotels but the standard off food provided was well below acceptable and very unlike the normal Hilton standards. Overall worth staying at but better to eat out whist you stay.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded 27 May 2014

Dear Steve C

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

We were obviously disappointed to learn that certain aspects did not live up to your expectations and we have shared your comments with our food and beverage team.

We look forward to being able to welcome you back in the not too distant future where we will be able to show you our usual high standards.

Kind regards
Lindsey
Executive Office

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Reviewed 16 May 2014

Cleaniless was very poor. Conditions of room furnitures very poor. Bathroom was so dirty. Beddings were smelly. Room was so dusty. Inside cupboards were dirty. Left over from previous guests were there. Totally disguested

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Sheeba K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew6287, Front Office Manager at Hilton Newcastle Gateshead, responded to this reviewResponded 8 June 2014

I am sorry to hear that your stay with us was not up to your expectations. Please be assured that we view all feedback seriously and I have passed on your comments to my Executive Housekeeper to help us continually improve on our customer’s services.

Once again many thanks for your feedback .

Kind Regards

Andrew .

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Reviewed 14 May 2014

A perfect location and a perfect hotel for a week end getaway will certainly stay again I would recommend the River view rooms .The facilities very absolutely fantastic the staff very professional and efficient nothing was too much trouble and excellent parking facilities as this is a city centre location

  • Stayed: May 2014, travelled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Carrie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded 19 May 2014

Dear Carrie B

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

We are delighted to hear that you enjoyed your time at the hotel, especially our river view rooms and look forward to being able to welcome you back in the not too distant future.

Kind regards
Lindsey
Executive Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Newcastle Gateshead

Address: Bottle Bank, Gateshead NE8 2AR, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Gateshead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Gateshead
#3 Business Hotel in Gateshead
#3 Luxury Hotel in Gateshead
#7 Family Hotel in Gateshead
Price Range: £82 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Newcastle Gateshead 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Newcastle Gateshead Hotel Gateshead
Hilton International Gateshead
Hilton Gateshead
Gateshead Hilton

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