I booked this hotel as was under the impression that the use of the facilities and fabulous service would be well worth the cost, as it was a birthday treat I wanted it to be special. Upon arriving we were assigned a room there was no mention of our request for an upgrade to a river view and after enquiring was told no there isn't your room has already been assigned. The family room whilst spacious lacked some finishing touches, only enough cups, water and pillows for 2 despite there being 3 guests, the beds were like rocks and the room temp seemed to hot or to cold despite the air con but then couldn't get the temperature gauge to move must have been broken. Was slightly frustrated at being left waiting at the reception desk whilst staff walked past when wanting some towels to use for the very small pool,eventually having to stop someone in their tracks to get attention. The room service and the food was a good standard, although the breakfasts decidedly just average, all in all not as impressed and as satisfied as should have been for the price.
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- Also Known As:
- Hilton Newcastle Gateshead Hotel Gateshead
- Hilton International Gateshead
- Hilton Gateshead
- Gateshead Hilton