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“Top quality hotel and excellent service”

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Hilton Newcastle Gateshead
Ranked #7 of 20 Hotels in Gateshead
Certificate of Excellence
Darlington, United Kingdom
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Top quality hotel and excellent service”
Reviewed 5 July 2014

Took a recent one night stay in Newcastle and choose The Hilton. My first though were how good the price was since I had stayed in another hotel in Newcastle recently and had only paid a little less for a very poor hotel.
I was not disappointed, excellent 1st class service and nothing a trouble. Easy and polite check in service.
Had some lunch in the bar area, food was lovely and the staff in the bar area lovely.
Everywhere was spotless in the hotel and our breakfast was delicious.
Definitely go back to this hotel, great value and nice place to stay.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicola H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review, 7 July 2014
Dear Nicola H

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

We are delighted to hear that you enjoyed your time at the hotel and that you were well looked after by our team members.

We look forward to being able to welcome you back in the not too distant future.

Kind regards
Lindsey
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,826 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (649)
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English first
Constanta, Romania
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 July 2014

been to other Hilton chain and they are much better. Thsi time i had a nasty smell on the coridor and even in the room... Brreakfast is good and overall services are not so bad but as i've said in the title only an avarage experience...

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review, 7 July 2014
Dear Dan C

Thank you for taking the time to post a review following your most recent stay with us at Hilton Newcastle Gateshead.

We were obviously disappointed to learn that certain aspects did not live up to your expectations. Your comments will be shared with our team in order that we can continuously learn and improve our service to our guests.

We do hope that this will not deter you from visiting us or another Hilton Hotel again in the future.

Kind regards
Lindsey
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 July 2014

Have stayed here before and did not disappoint this time. Rooms large and comfortable and staff extremely helpful and friendly. We ate in hotel on the first night of our weekend stay and the food was excellent as was the breakfast on both mornings. Unfortunately, did not have chance to use the leisure facilities as there is so much to do in Newcastle! A wonderful choice for a short break.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cwilliamsleeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review, 7 July 2014
Dear Crissy77

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

We are delighted to hear that you enjoyed your time at the hotel and we hope to have the opportunity of being able to welcome you back in the not too distant future.

Kind regards
Lindsey
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derbyshire
Level Contributor
201 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 2 July 2014

This is one of the better Hiltons, situated on the riverside just by the High Level Bridge in Gateshead and a short walk to the Quayside and where it all happens. Well appointed and very good service. Mind you this is reflected in the room rate.

Room Tip: High up and overlooking the river.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Longey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review, 7 July 2014
Dear Longey

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We are delighted to hear that you enjoyed your time at the hotel and that you were well looked after by our team members.

We look forward to being able to welcome you back in the not too distant future.

Kind regards
Lindsey
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
manchester
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 June 2014 via mobile

Very comfortable overnight stay. Only gripe was the breakfast room which was very chaotic and not restful at all.rooms well fitted out and very comfortable beds.staff at reception professional but told us that car park ticket did not need validation, it does.
However,would love to go back.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ManchesterSazzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review, 2 July 2014
Dear ManchesterSazzy

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We are delighted to hear that you enjoyed your time at the hotel, however will share your comments regarding breakfast with the restaurant team.

We look forward to being able to welcome you back in the not too distant future.

Kind regards
Lindsey
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesterfield, United Kingdom
Level Contributor
331 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed 30 June 2014

Just returned from this Hotel - had a Riverview Executive King Room (had booked Exec Double Riverview but was 'comped' up on checking in). Arrived a little earlier than the 3pm check in so chose a hot sandwich 'snack' at the bar whilst waiting. Very good size portions and was really nice with a tasty cup of Costa Coffee. Room was lovely, clean, big, brilliant views of the River, Tyne Bridge, Millennium Bridge, Sage and City - couldn't have been better. Hadn't realised that Executive got you complimentary afternoon tea plus evening drinks and nibbles between 6-8pm so weren't able to take full advantage of this due to pre-planned commitments but did wander up to the 5th Floor Exec Lounge for a glass of sparkly before our evening out! Breakfast the following day was very good too with plenty of choice. The Hotel is fabulously located for anywhere you wish to walk. There is also parking at the Hotel for a reasonable charge. Would definitely stay here again and recommend anyone else here too.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank judeloc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review, 2 July 2014
Dear judeloc

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We are delighted to hear that you enjoyed your time at the hotel and that you were well looked after by our team members.

We look forward to being able to welcome you back in the not too distant future.

Kind regards
Lindsey
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 June 2014

I stayed at this hotel for 2 nights , on the plus side the hotel is in a great location close to the town via a bridge with wonderful views . Takes about 15 mins to walk to the main shopping area . However , When we checked in I found the staff to be rather brusque and unhelpful . The breakfast is adequate but nothing special . If you want wifi it's 14.99 per day extra !! Also the beds for a standard double room are on the small side and not particularly comfortable and the pillows are like bricks ! Overall not great wouldn't stay here again .

Room Tip: Try for a room with a view over the river
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sylvia92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review, 2 July 2014
Dear sylvia92

Thank you for taking the time to post a review following your most recent stay with us at Hilton Newcastle Gateshead. We were obviously disappointed to learn that certain aspects did not live up to your expectations and would offer our sincere apologies for this.

Your comments will be shared with our team in order that we can continuously learn and improve our service to our guests.

Kind regards
Lindsey
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Newcastle Gateshead

Property: Hilton Newcastle Gateshead
Address: Bottle Bank, Gateshead NE8 2AR, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Gateshead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Gateshead
#3 Romantic Hotel in Gateshead
#3 Luxury Hotel in Gateshead
#7 Family Hotel in Gateshead
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Newcastle Gateshead 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Newcastle Gateshead Hotel Gateshead
Hilton International Gateshead
Hilton Gateshead
Gateshead Hilton

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