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Hilton Newcastle Gateshead
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Reviews (3,219)
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Reviewed 20 July 2014 via mobile

Having an executive suite for £275 per night with a view of the Tyne and the City proved to be the best stay in any hotel in the UK I have experienced. Unfortunately we never had a chance to try breakfast or the spa and fitness centre but the staff were all great and made the stay really special. Highly recommended if you are looking for something for a special occasion.

Stayed: July 2014, travelled with friends
Thank Bhanudhir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded 22 July 2014

Dear Bhanudhir

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

We are delighted to hear that you enjoyed your time at the hotel and that you were well looked after by our team members.

We do hope to have the opportunity of being able to welcome you back in the not too distant future, and hopefully sample our great Hilton breakfast and try our LivingWell Health Club!

Kind regards
Lindsey
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

We paid £168 for two seats at a black tie evening awards ceremony and still had to pay £6 to park the car for 5 hours. If we had stayed overnight, the parking charge would have been £12. Disgraceful.

We are both vegetarians so our starter was a few leaves and a piece of tomato, the main course was ravioli in a cream sauce that looked and tasted as if it was from a supermarket. The dessert was a reasonable attempt at an apple tart but with very mediocre wine and slow service, there is no way this meal was worth £84 each

To cap it all, at 11.00pm when it was time to leave with our award, the cloakroom was locked up so it took us 20 minutes to find someone who could retrieve our coats. Ridiculous

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
3  Thank Philip N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded 22 July 2014

Dear Philip N

Thank you for taking the time to post a review following your recent visit to Hilton Newcastle Gateshead, whilst attending an event.

We were obviously disappointed to learn that certain aspects did not live up to your expectations.

Unfortunately we do not own the car park and therefore the prices are not dictated by the hotel, but are clearly displayed upon entry to the car park and on our website. Please accept our apologies if this was not clear when purchasing your ticket and your comments will be shared with the organiser of the event. Your feedback regarding the vegetarian options will also be fed back, as the organiser chooses the menu after attending a menu tasting.

Thank you for your comments regarding the cloak room and this will be given to our operational team as this should have been manned and offer our sincere apologies for this. Feedback from our guests enable us to continually improve and exceed our standards.

Kind regards
Lindsey
Executive Office

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Reviewed 18 July 2014

We weren't staying in the hotel but went for afternoon tea . We had a table overlooking the bridges and river . There was only one other table occupied . There is a choice of tea and gluten free, healthy , champagne or traditional afternoon tea . Children's tea is also served . We all chose traditional afternoon tea . First came a pate canapé, then a mango sorbet . The sandwiches were freshly made , smoked salmon, egg mayo, cream cheese & cucumber , tuna and ham . Choice of cheese , fruit or plain scone , warmed . Fresh cream , jam and berries . 3 types of little cakes and three more pots of tea . Pleasant service and we all thought it was worth £12 .95 each , it was delicious .

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Thank Pixie056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded 22 July 2014

Dear Pixie056

Thank you for taking the time to post a review following your recent visit to Hilton Newcastle Gateshead.

We are delighted to hear that you enjoyed your Afternoon Tea at the hotel and will certainly share your kind comments with our Chefs.

We do hope to have the opportunity of being able to welcome you back in the not too distant future.

Kind regards
Lindsey
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

This review is based on our 3 nights stay at The Hilton Gateshead Newcastle, 30 June 2014.Our room was a river view room on the 5th floor, with The Swing Bridge underneath our balcony & The Tyne Bridge to the right. Remember to pack your tablet or camera for stunning photo opportunities. There is a disclaimer to sign if you require access to the balcony, but its worth it. Having seen enough of our room, it was time to explore and find a place to eat & drink. We decided to head down to The Millenium Bridge, which is located on the right hand side of The Tyne Bridge. There is a path which makes easy access, as well as offering good views of The Quayside. Once on The Millenium Bridge, by looking at The Tyne Bridge, you will see all the bridges that span The River Tyne. Having crossed MB, you will find yourself in Newcastle. We made our way to Wetherspoons Quayside Bar, which is located next to The High Level Bridge. Typical fare, food was hot and the drinks refreshing, as well as being better priced than
The Hilton. Returning to our hotel meant we had to navigate the steep hill, which the hotel sits on. Inside the hotels lobby you will find individual check in desks, a concierge as well as 4 or 5 pcs. Passwords can be obtained from hotel check in staff. After a good nights sleep, we were up early as we wanted to go to the coast. For £6.90 per adult, we purchased day rover/explorer tickets, which covers all public transport services in Tyne & Wear. Buses, Metro Trains are all included. We boarded a metro train at Monument Station in Newcastle city centre and within 20 minutes, we were in Tynemouth. Metro services run every 7-8 minutes and the service is clean, comfortable & safe. Once in Tynemouth, we found a coffee bar called Ora & enjoyed a drink. Growing up in Newcastle meant that trips to the coast were regular treats for my sister & I. My parents always set out to walk from Tynemouth to Whitley Bay, a distanceof 3-4 miles. Stunning views make the walk worthwhile. The 2 beaches in Tynemouth are Short Sands & Long Sands. Short is more sheltered with a shorter distance to the water, while long sands are more spread out and cover a larger area. Tynemouth leads into its smaller neighbour of Cullercoats. Next door to Cullercoats is Whitley Bay. Home of Spanish City, an entertainment and fast food haven. For those who know, just think of Blackpool. Local planners have helped make Whitley Bay more exercise friendly. Cyclists, walkers, families out for a stroll are all made welcome. We returned to Newcastle by 1 of the many coastal bus services. On Wednesday we spent the day in Newcastle, taking in the sights and sounds of Eldon Square, the biggest shopping centre in Newcastle. Retailers include every retailer seemingly known to man. Information desks are manned throughout the centre, so make sure you get a map 1st. If you get lost, just stop and ask a local for directions. There are links to all the major public transport services, courtesy of bus stops outside, 2 metro stations close by and its own bus station. For those arriving by train, Newcastle Central Station is only 1 metro stop away from Monument or 2 away from The Haymarket. Northumberland Street runs from The Haymarket to Monument and is a pedestrianised area. There are entry points into Eldon Square along Northumberland Street. For those who want a more local shopping experience, head for The Grainger Market, only 2 minutes from Monument. The French Oven, previously covered on Trip Advisor is located here. After walking ourselves silly, we returned to our hotel. We checked out on Thursday and headed to The Metrocentre. We had breakfast at The Toby Carvery for £3.99 per person. We then headed into The Metrocentre for more shopping. The centre is split into various "Malls", all of which are colour coded. Intu, who run The Metrocentre also run Eldon Sqauare. Again there are plenty of helpdesks for those who need advice & help. The malls are huge and the centre is spacious, so whether you are a babe in arms or less mobile, getting around is no problem. We even found a miniature train service, aimed at toddlers and their parents, along with a £2 fee. Check with the operator for more details. The Metrocentre caters for those on a daytrip, with up to 5000 car park spaces and bus parks. Dont be surprised to hear a mix of dialects. Would I return? Yes. Would I stay at The Hilton again? Yes.

Room Tip: Ask for a room with a river view, stunning views over the Tyne & Swing Bridge into Newcastle.
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank michael c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded 22 July 2014

Dear michael c

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

We are delighted to hear that you enjoyed your time at the hotel and certainly appreciate the in-depth review of the surrounding areas and transport links.

We do hope to have the opportunity of being able to welcome you back in the not too distant future.

Kind regards
Lindsey
Executive Office

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Reviewed 17 July 2014

I have stayed here a few times now and the rooms are clean and well appointed. The staff are efficient and the location is very good. The downside is that it is pretty soul less with the restaurant and bar pretty unexciting. If you get a room with a view of the bridges then, on a nice day, that is a big plus. It does everything you need and I know it is a chain but it couldn't try to stand out a bit.

Room Tip: Get a view of the river on as high a floor as possible.
  • Stayed: June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank VinnyP1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded 22 July 2014

Dear VinnyP1

Thank you for taking the time to post a review following your most recent stay with us at Hilton Newcastle Gateshead.

Your comments will be shared with our team and we hope to have the opportunity of being able to welcome you back in the not too distant future.

Kind regards
Lindsey
Executive Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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