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Hilton Newcastle Gateshead
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    Reviews (3,224)
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    1,915 - 1,920 of 3,224 reviews
    Reviewed 1 August 2014

    It was my first visit to Newcastle, I asked for a riverview room which they kindly gave me at no extra charge (worth being a Hilton Honours member). The staff were very friendly, provided table service in the bar and there's a great little outside area overlooking the Tyne. Parking was under the hotel so extremely convenient and only £12 overnight.

    • Stayed: July 2014, travelled with friends
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      • Cleanliness
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    Thank Reaneybean80
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded 4 August 2014

    Dear Reaneybean80

    Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

    We are delighted to hear that you enjoyed your time at the hotel and that you were well looked after by our team members.

    We do hope to have the opportunity of being able to welcome you back in the not too distant future.


    Kind regards
    Lindsey
    Executive Office

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 July 2014

    Hotel is in a good environment and very close to the river with excellent scenery as well as opportunity for walking. The rooms are very spacious, clean and with decent smells. Being my first time in Newcastle, I really enjoyed the hotel and I also recommend it to other visitors.

    • Stayed: July 2014, travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Hilton Hotels & Resorts
    Thank Addo K
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded 4 August 2014

    Dear Addo K

    Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

    We are delighted to hear that you enjoyed your time at the hotel and look forward to being able to welcome you back in the not too distant future.

    Kind regards
    Lindsey
    Executive Office

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 July 2014

    We were lucky enough to be upgraded to a riverside view here which was just lovely! We could look straight out over the river and bridges to the castle keep. It was particularly nice at night when it was all lit up.
    The hotel itself has a good car park, lovely lounge areas with an outside balcony and a nice, airy feel inside. Breakfast was nice and staff were all chatty and welcoming.

    Room Tip: Having stayed in one now, I'd recommend the river view upgrade :-)
    • Stayed: July 2014, travelled on business
      • Value
      • Location
      • Service
    Thank MarcusHurley
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded 31 July 2014

    Dear MarcusHurley

    Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

    We are delighted to hear that you enjoyed your time at the hotel and that you were well looked after by our team members.

    We do hope to have the opportunity of being able to welcome you back in the not too distant future.

    Kind regards
    Lindsey
    Executive Office

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 July 2014

    I stayed here for one night. It was not bad but there was nothing impressive about it. The basic requirements that you expect in any average hotel, were here as well and nothing more.
    The only complaint that I have is about dripping of some sort of liquid from upstairs into the middle of the carpet which made it impossible to sleep.
    They also charged £10 over one night for parking!
    You might be able to find better accommodations in Newcastle.

    • Stayed: July 2014, travelled solo
      • Value
      • Location
      • Service
    Thank Mandy B
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded 29 July 2014

    Dear Mandy B

    Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

    We were obviously disappointed to learn that certain aspects did not live up to your expectations and sincerely apologise for your disturbed nights' sleep. Your comments have been forwarded to our Facilities Team for their action.

    We do hope that this will not deter you from visiting us or another Hilton Hotel again in the future.

    Kind regards
    Lindsey
    Executive Office

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 27 July 2014

    Enjoyed our stay with views over the Tyne. Very good breakfast and all staff were attentive - well done. Comfortable and spacious room that was cool during sleeping time - makes a change. Would definitely use again.

    • Stayed: July 2014, travelled as a couple
      • Sleep Quality
      • Cleanliness
      • Service
    Thank dem02
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded 29 July 2014

    Dear dem02

    Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

    We are delighted to hear that you enjoyed your time at the hotel and look forward to being able to welcome you back in the not too distant future.

    Kind regards
    Lindsey
    Executive Office

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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