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“A carefully considered short-stay.”
Review of The Fowey Hotel

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The Fowey Hotel
Ranked #3 of 3 Hotels in Fowey
Certificate of Excellence
Truro, United Kingdom
2 reviews
“A carefully considered short-stay.”
Reviewed 27 February 2014

I know the area. Fowey is beautiful, and I expect a hotel in such a wonderful position to make the most of it.
What I did like was the uncompromising attempt to provide good service by the skeleton staff.
I cannot fault them, but sadly, there were issues regarding stocking, and staff levels. I know this is out of season, but you should endeavour to provide the same level of service at all times.
I waited at the bar for thirty minutes whist the single barman went up and down to the cellar in order to find the right bottle of wine for another guest. Exemplary service on one hand, but appalling service on the other.
My experience in the dining room was the same. Superb food, appalling service, but only because there seemed to be only one waitress, and she was working her socks off.

Room Tip: Without a sea view this is a pretty expensive hotel for the area.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 687susan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (601)
Date | Rating
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  • French first
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English first
Luxembourg City, Luxembourg
Level 4 Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 February 2014

We are local so we only used the resto and bar facilities. On the occasions we have visited Fowey Hotel the staff has been welcoming and helpful. I find the hotel very peaceful, everything seems to be done in a calm manner so it is easy to relax. We've eaten both in the bar and the resto and more than happy with what is on offer. The views are of course delightful and I will visit again soon. Thank you

Stayed February 2014, travelled with friends
Helpful?
Thank kwosimodo9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 February 2014

We spent 2 nights in this charming old hotel. The views are spectacular across the estuary. The staff are friendly, polite & professional. It was a lovely break and it felt like a return to a more gentle bygone era. It was also very good value for money. We had no complaints and will return to this hotel & others in their group . The parking is available in a car park nearby as this old Cornish village has limited parking . Visitors must accept this and enjoy the walk to and from the car park for exercise & the views over the village & harbour ( You can always send the other half to get the car !).The food was amazing . We highly recommend the whole experience.

Room Tip: You can upgrade to a sea view or superior room at extra cost.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torquay, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 February 2014

Living in Torquay & visiting its sister hotel the Grand regularly we decided to try this hotel for a night, First impressions were not good and were not reflected by the air brushed pictures on the web site with tired reception and public areas, the parking arrangements are a shambles and the bar area is completely uninviting with mismatched furniture and dirty windows spoiling the magnificent views , some kind of music would have helped but the bar was empty at 9.30 on a Saturday night. If we hadn't paid £224 for dinner bed & breakfast with supplements on some of the choices on the set menu we could have accepted some of these faults. On a positive note the food was good and the superior room was excellent although the sash windows let in a draft. So overall it was disappointing and not the experience we were expecting.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben_Young_RGM, Group General Manager at The Fowey Hotel, responded to this review, 25 February 2014
Dear Gary and Wendy

Thank you for your review, I am so sorry to learn that your stay was below expectation.

I am particularly perturbed that your impression prior to arrival appears not to resemble the reality you experienced at the hotel. We do work hard to convey a true representation of our hotels, and would certainly never 'air brush' or photoshop any of our imagery.

As can be seen in our other reviews it is generally far more typical for our guests to have their expectations exceeded. After all the true splendor of the locations of all our hotels can never be truly represented other than in person.

With regards to your other comments, I have personally investigated each area and whilst I could reply publicly, it would be most helpful if you would care to email me personally in order that I can best discuss your comments with you. Perhaps, also it may help us to enhance the experience we offer to all our guests in the future, as well as to try and entice you back to give us another chance at delivering (and exceeding) your expectations.

Once again my apologies and I look forward to hearing from you.
Kind regards

Ben Young
Group General Manager
Richardson Hotels
ben.young@richardsonhotels.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leamington Spa, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 February 2014

We have just returned from a weekend break and have to congratulate the staff on their warm and professional manner. Lovely room overlooking the sea with everything we needed. Restaurant excellent. Very busy in the mornings so opted for breakfast in bed the next day which was on time and beautifully cooked. We would recommend to anyone and hope to return again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brianhayward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stroud, United Kingdom
1 review
Reviewed 23 February 2014

Once again we enjoyed an exceptional weekend at this beautiful hotel. The two night break offered exceptional value for dinner bed and breakfast. We even managed to mistake our booked days and were transferred without the slightest fuss, and no additional cost. Friendly staff, lovely room, fabulous food. Difficult to beat.

Room Tip: Corner rooms are less expensive and give a good view of the sea or the harbour.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicestershire, United Kingdom
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 February 2014

So glad to be back again at the fowey hotel,the newly refurbished restaurant looks very nice tastefuly done in keeping with the style of this wonderfull hotel. As always the staff helpful and friendly ,a nice warm welcome on arrivale ,we keep looking at other Hotels in the area but keep coming back to the Fowey Hotel,because it's such great value for money,the food is fabulous mark is a superb chef ,wonderful meals ever night, superb breakfast and no silly prices .we tried the Wednesday lunch club menue 3 courses for £10 unbeatable value for money. We have go home on Friday but have re booked for 5 nights in May, Chris the new restaurant manager tells me he has some exciting changes to enhance the dining experience ,we look forward to these changes . Pdw Leic.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kernowphile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Fowey Hotel

Property: The Fowey Hotel
Address: Esplanade, Fowey PL23 1HX, England
Region: United Kingdom > England > Cornwall > Fowey
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Fowey
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Fowey Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
Made famous by the celebrated authoress, Daphne du Maurier, and ranked as one of the UK’s most desirable locations, the pretty Cornish town of Fowey, is a delight to explore. Clusters of characterful buildings, cottages and shops tumble down the hillside to rub shoulders with those stacked along the curving main street, which runs parallel to the Fowey estuary. The Fowey Hotel, with its wonderful views over the town, estuary and the sea is the perfect place from which to explore it all!There's plenty to do and see too. Shopping is fun, with a variety of independent specialist shops, galleries and delicatessens - with not a high street name in sight! The town is a most pleasant walk from end to end; to be taken at a reasonable dawdle, in order not to miss a bit as there are some wonderful surprises just round every corner.From here you can venture east or west along the South West coast path and walk for miles or drive no more than a short distance, to visit the numerous sights and attractions situated in this lush, verdant area of Cornwall.The Fowey Hotel is part of Richardson Hotels of Distinction. ... more   less 
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Also Known As:
The Hotel Fowey
Fowey The Hotel
The Fowey Hotel Cornwall

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