This is a VERY good hotel. It is family friendly but classy at the same time. We stayed here for two nights with three children of different ages and overall thoroughly enjoyed our stay.
The pool is quite exceptional, clean and well designed and the temperature of the water was just perfect. The restaurants are both excellent but we found the a la carte (The Lock) restaurant a bit overpriced although the quality of the food was very good. The rooms are not huge but are immaculately clean and well laid out. The location is fantastic, being on the river and so close to many attractions, including Legoland and Chessington.
I would have given this hotel 5 stars but the service at breakfast was disappointing as we were asked to occupy a table for four although there were five of us and we were clearly quite crammed. When we asked for a high chair they forgot about it and we had to ask again after 10 minutes. We also asked for coffee and it took ages to arrive both mornings.
When we checked out, the bill had a breakfast charge of £18 which was incorrect. I challenged it and was told it had been added in error. I then had to hang around waiting for a manger to issue me a refund. The reception staff appeared quite annoyed that I insisted on having the refund sorted out before leaving the hotel rather than relying on them to sort it out later.
So my advice is, check your bill carefully before leaving!
- Official Description (provided by the hotel):
- Set right on the banks of the river Thames we are the perfect location for a short break. Our family friendly hotel is near attractions, theme parks and fantastic sights. There's so much to do right here too with riverside walks, our award-winning spa, gorgeous riverside dining and much more. ... more less
- Reservation Options:
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- Also Known As:
- The Runnymede-On-Thames Hotel Egham
- Runnymede Hotel Egham
- Hotel Runnymede
- The Runnymede On Thames Egham, Surrey