When we checked in we were taken to our lodge by jack the warden who let us know that our lodge was brand new but unfinished - then pointed out the unfinished parts to us - not all cupboards up in the kitchen, door missing in kitchen and proped up in the lounge, no bottom plates in the kitchen screws and things left out (we tidied them away due to having a toddler, part of the kitchen in the walk in wardrobe so don't use that, some blinds missing. After a quick shower in the very disappointing shower and slipping on the wet room floor which had become extremely slippy we changed and went out to a wedding, on the way out my daughter whilst walking on the grass to the car stood on a hige decking screw which made her foot bleed, on our way out took the screw to the staff and explained what had happened - no apology what so ever just told that it wa obviously dropped when they were building the deck !!! Returned late on from a wedding to discover we had no electricity to the lodge at all - rang jack he came around and got us up and running again turns out all the lodges were out and he didn't think to check ours as we were out, with a young family when we go away we go off exploring during the days, returned to the lodge had tea etc, went to put some things in the washer and it wasn't working, put the tribe to bed and settled down to watch some tv and all the power went out again !!! Quick call to jack out he came and sorted it -emailed the customer service people regarding my frustrations, out and about the next day and again tea and bed settled to watch football can you guess what comes next ........ Yup complete power loss again ! Sent yet another email regarding my annoyance of spending £525 on an unfinished lodge with 3 power losses in 3 nights - recieved a standard we are sorry and will look into it days later - my husband figured out the issue with the washer (it had not been correctly plumbed in) day before we left the warden stopped us to ask if we had a problem we told him it was fixed.
The park is lovely and the lodge will be stunning when completed ...... Just frustrating to find out you have paid full fees for an unfinished lodge, recieve no apology when your child is injured and have no decent communication from the management team !
Apart from the well investigate and get back to you (never happened) email the only other one I recieved was asking for a review !
- Official Description (provided by the hotel):
- Yaxham Waters is a scenic and tranquil ten acre holiday park set in the middle of the Norfolk countryside. We’re right in the centre of the county making us a great base for exploring the county’s attractions and famous coastline. We have luxury lakeside and countryside lodges to rent or buy. Our popular café serves a variety of freshly prepared meals and all of our ingredients are locally sourced wherever possible. We have a fully-enclosed children’s play area and goats, battery-rescue chickens, fish and ducks to feed, meaning that there is plenty to keep children entertained. For keen anglers, we have two well-stocked fishing lakes, one for the use of our lodge customers and the other for day ticket holders. You can purchase day tickets from our farm shop, along with any essentials you may need for your stay. Our park is ideal for family holidays and people looking to relax and enjoy the beautiful scenery that Norfolk has to offer. ... more less
- Also Known As:
- Yaxham Waters Holiday Park Dereham, Norfolk