We are currently planning our wedding and I had planned to see the venue, discuss the prices and packages with the wedding coordinator. Our appointment was at 1pm. However, when we arrived to see the venue, Emily was not working for the day and we was showed around two of the bridal suits by the receptionist. The rooms were not made up or cleaned before we went and viewed them. We were not allowed to see the suites where the ceremony and reception would take place because there was a private party going on. We asked if the bar in the lobby was exclusive for us if decide to get married there, however it wasn’t. After having a look at the bedrooms we asked if we could go and sit at the bar to go through the brochure that they have provided us. We weren’t allowed since the bar was now apparently exclusive use.
When I rung Emily to view the venue and have an appointment with her, I was accepting to have this meeting and be shown the hotel on the available suites etc. This did not happen. She failed to inform me that there was a private party and a antiques fair going on the same day of our appointment so this limited the areas that we could see. Also, she provided me with a brochure that contains the all available suites and the room capacity yet no prices, no prices for accommodation or any more information on the packages that was available. The hospitality of this hotel is appalling. If they can’t inform you that there is no one to see you for your meeting then they are not going to be helpful if you have your wedding there. Don’t book your wedding.
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- Also Known As:
- Chateau Impney Hotel Droitwich
- Chateau Impney Droitwich
- Chateau Impney Hotel & Exhibition Centre Droitwich, Worcestershire