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“Our Wedding November 13” 5 of 5 bubbles
Review of Christchurch Harbour Hotel & Spa

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Christchurch Harbour Hotel & Spa
Ranked #8 of 11 Hotels in Christchurch
Plymouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Our Wedding November 13”
5 of 5 bubbles Reviewed 2 February 2014

We chose to marry and have our wedding reception at the Christchurch Harbour Hotel having stayed there previously on a couple of occasions. The Events Team were incredibly helpful and organised, which we very much appreciated as we did not live locally, and their support made our lives much easier. The service on the day from the Banqueting Team was exceptional. The day ran incredibly smoothly, meaning we were able to enjoy our day. The food was excellent and many of our guest commented on the high standard. We found the package provided exceptional value for money. Overall we could not rate the service for our wedding highly enough. Thank you to everyone at CCH.

Claire & Graham

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank C A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil_L_CHH, Manager at Christchurch Harbour Hotel & Spa, responded to this review, 4 February 2014
Thank you for writing a 5 star review about your wedding that was held with us in November.

The whole team thouroughly enjoyed making your day special and wish you both every happiness for the future.

We very much look forward to seeing you, friends and family again

Kindest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,767 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (490)
Date | Rating
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English first
Dorset, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 February 2014

Booked a treatment in the Spa as a January pick me up and it was amazing from start to finish. The treatment room was very clean and tidy and the therapist was very professional throughout my treatment explaining everything she did and the products used smelt lovely! The whole experience left me feeling very relaxed. I will definitely be going back.

  • Stayed January 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 545D13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil_L_CHH, Manager at Christchurch Harbour Hotel & Spa, responded to this review, 4 February 2014
Thank you for your 5 star review about your recent Spa Treatment.

It was great to hear that you left feeling relaxed and the therapist was very professional

We very much look forward to welcoming back to the Spa again very soon

KIndest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 February 2014 via mobile

We had a 1st class weekend at The Christchurch Harbour Hotel. We stayed for my wife's birthday. We had the best Harbour view room, room 523. Fantastic views. Our meal in The Library was well planned by AJ and his team. Our evening went without fault. The staff were very attentive and all our wishes were catered for. Excellent all round.
Even though we are local we will be using the hotel again for meals or weekend breaks.
This hotel is definitely one for a special weekend break.

Stayed January 2014, travelled with friends
Helpful?
Thank scotts2607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil_L_CHH, Manager at Christchurch Harbour Hotel & Spa, responded to this review, 2 February 2014
Thank you for your 5 star review about your birthday weekend

We were all so pleased that your wife had such an enjoyable weekend and all the planning meant a successful occasion.

We very much look forward to seeing you very soon

Kindest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Albans
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 1 February 2014

Stayed here for a birthday treat - one night, dinner and a spa treatment the following day. Our room, with sea view, was lovely - if you ignored the fact that the cupboard behind the door wouldn't open fully because it crashed into the anti-slam device on the door, the bed was like a straw paliasse with no springs whatsoever, and the fancy electronic lighting arrangement was so complicated it took 10 minutes to work out how to just have one lamp on one side of the bed lit - so I could read whilst my husband slept! The soundproofing between the room we were in (3rd floor) and the floor above was very poor so we were acutely aware of someone with a bad cough in the room above us.
When we first arrived, the receptionst apparently didn't programme our electronic key cards, so my husband had to make another trip to Reception before we could get into our room. During dinner - which, by the way, was outstanding, we twice asked for something from the waiter/waitress which was forgotten and had to be requested a second time. This happened again in the morning at breakfast too - and I might add that I had a much fresher cooked breakfast at a Premier Inn the day before than I did here. I would however say that the staff were very polite at all times. We had lovely treatments at the spa, and used the pool and steam room etc., and found this all very good indeed. In short a rather mixed stay - which could have been so much better.

  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TwosomeStAlbans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil_L_CHH, Manager at Christchurch Harbour Hotel & Spa, responded to this review, 2 February 2014
Thank you for taking the time to write a review about your recent stay with us.

I am sorry that you found the new lighting system complicated, we have had it checked over
and found that it is all working correctly.

It was nice to hear that you found our our staff polite and that you enjoyed your Spa treatments
and the facilities.

We do hope to see you again soon

Kindest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Milton, United Kingdom
1 review
3 of 5 bubbles Reviewed 1 February 2014

We booked a three day Christmas package break at this hotel
The hotel is lovely, the room and view excellent and without exception all the staff are friendly and accommodating but my visit was spoilt for the following reasons.
Christmas lunch I feel should have been the highlight of my stay, but the meal was certainly not up to the standard expected from a hotel of this standing and reputation. Lunch was served from 12 noon until late afternoon. Hotel guests and outside patrons were allocated a lunch time - ours was 2.15pm. I feel that the hotel was trying to provide too many covers on the day and by staggering the meals, they were not really fresh. I could hardly get a knife through the overcooked roast potatoes and was unable to put a fork through the sprouts. The turkey, whilst just edible I suspect had been carved far too early and reheated with gravy. Had I been a non-resident coming in for the meal I would have been very unhappy at the price charged. To top it all intially we were allocated a table about two feet from a waiter serving station. We requested a move.
My second complaint concerns the Boxing night meal. Having been told on the information sheet handed to us on our arrival that there would be a choice between a la carte or the four course tasting menu I was not happy to find that a la carte was not available that evening especially as the four course menu was not to my liking. Talking to other diners it was obvious that I was not the only one who felt this way. Also coffee was charged for at every meal a charge I was unaware of until I settled my bill on the day of departure.
On my return home I wrote to the Hotel manager, but as yet have not had a reply

  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank tintagel33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil_L_CHH, Manager at Christchurch Harbour Hotel & Spa, responded to this review, 2 February 2014
Thank you for writing a review about your Christmas stay with us.

I was so pleased that you enjoyed your room and view and that the staff were friendly and accommodating.

I was sorry to hear of the dissapointment with the dining whilst staying. I know you have been in contact with our Food and Beverage Director, and he looks forward to spekaing with you.

Kindest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 1 February 2014 via mobile

Stayed here on Sunday night package with the wife.
It was lovely. The pool and spa were great, the rooms are homely and comfortable and we had a great view overlooking the sea. They could do with a little touch up here and there but it's not enough to spoil the rooms.
We had afternoon tea which was delicious. My wife is fussy and wanted different sandwiches to what was on offer and this was dealt with professionally. We were
Given a list of what the kitchen could do and she chose accordingly.
Dinner in the evening was beautiful. We had scallops and a soufflé to start followed by a chateaubriand with hand cut chips, Bearnaise sauce and green veg as a main. It was amazing. Cooked to perfection. It's expensive don't get me wrong but we went away feeling content and happy which is all you can ask.
Breakfast the next morning was
the weak spot in my opinion. It was all cooked very well and tasted delicious but the hot breakfast lacked key ingredients. No black pudding or fried bread, no potato option (this is probably just me being fussy as I like fried potatoes on a breakfast) and it wasn't enough to fill us up.
Overall though the hotel is gorgeous, the food is great, service is immaculate an friendly and the location is beautiful.
Hopefully we will be back again soon.

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank grthndlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil_L_CHH, Manager at Christchurch Harbour Hotel & Spa, responded to this review, 2 February 2014
Thank you for your 5 star review about your recent stay with us.

I was delighted to read your comments and I know the team will too.
It was pleasing to read your overall feed back, from the room and Spa to dining in the Upper Deck Restaurant and Bar.

We very much look forward to seeing you again soon

Kindest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ringwood, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 30 January 2014

I booked a spa afternoon and tea for my daughter, my mother and myself for a special 90th birthday treat for my Mum, who is in a wheelchair.
We found the staff very unfriendly, not very helpful and quite rude. We each had a facial one after the other as they could not fit us in at the same time. We all three had the same therapist who did not clear up after each treatment, the towels were dirty and cold on the face.She was very inexperienced and her skills were poor for a top notch spa.
The afternoon tea wasn't much better as for £15.50 per head, we had three finger sandwiches each with bread that was stale. We asked for butter instead of cream for the scones, which was rock hard and told well its out of the fridge! Without going into too much detail, the whole experience was very disappointing,

  • Stayed January 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Christine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil_L_CHH, Manager at Christchurch Harbour Hotel & Spa, responded to this review, 2 February 2014
Thank you for writing a review about your Spa afternoon.

I was very sorry to read about your dissapointment with the afternoon tea and Spa treatments.

We always recieve very good comments about our staff, so I was very concerend to hear your comments. I will be speaking with the relevant department Managers to ensure that our normal levels of staff friendliness are resumed and any re-training that is required to ensure that our therapists are offering the expected service.

Kindest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Christchurch Harbour Hotel & Spa

Property: Christchurch Harbour Hotel & Spa
Address: 95 Mudeford, Christchurch BH23 3NT, England
Region: United Kingdom > England > Dorset > Christchurch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Christchurch
#5 Family Hotel in Christchurch
#6 Business Hotel in Christchurch
#8 Romantic Hotel in Christchurch
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Christchurch Harbour Hotel & Spa 4*
Number of rooms: 64
Official Description (provided by the hotel):
Enjoy a fantastic stay at Christchurch Harbour Hotel & Spa in Dorset. Wake up to incredible views over to the harbour, enjoy a bracing walk across to Hengistbury Head, or hide away at the luxurious Harbour Spa! Make the most of this unique location whatever the season - a change of scenery, warm and attentive hospitality, delicious food, which reflects the very best local produce, and a chance to breathe in the fresh sea air. The Upper Deck Restaurant serves delicious, locally-sourced dishes and is open for lunch, afternoon tea, dinner and drinks. Or you can also choose to dine in the award-winning Jetty Restaurant situated within the hotel's grounds. Stay in one of the luxury 64 bedrooms, some with four-poster beds and private garden terraces overlooking Mudeford Quay. All of the bedrooms feature flat screen televisions, tea and coffee making facilities and White Company toiletries. The Harbour Spa is a haven of relaxation. Enjoy a relaxing spa treatment - from manicures and pedicures to facials and specialised massages. Relax in the indoor swimming pool, hydrotherapy pool, sauna, salt grotto and crystal steam room. ... more   less 
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Also Known As:
The Christchurch Harbour Hotel And Spa
The Christchurch Harbour Hotel Christchurch
Christchurch Harbour Hotel & Spa Dorset

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