I am only writing this review as my partner wrote the review below and the response from the owner is completely inaccurate- almost to the point of lying (sea view was not a free upgrade, I did pay for it- see the picture of my booking to prove this, and also of the se view I actually got). I booked and paid for this stay and my review is below;
I booked my stay back in January for a friend's wedding through booking.com and didn't want to spend too much as I knew I wouldn't be in the room very much, but booked a sea view as a preference for a bit extra.
The day after I booked the owner called and forcefully asked if there was a reason why I hadn't put down my address- to be honest I thought a mobile number & email would be sufficient... she then told me I'd have to arrive after 4pm as it was her shopping day- I wanted to arrive earlier initially, but as it turned out my partner couldn't get the time off work, so we had to travel down later anyway- arriving just after 8pm.
The owner called me again about a month before (March) telling me there had been a double booking the night before for the sea view room that wasn't her fault (fair enough). But then she asked me can I downgrade to a standard room (not sea view) with no mention of any money back or could I pay more to secure the sea view (a room I'd already paid for & booked back in Jan). I work in travel & this is completely unacceptable. I said it wasn't right that if I booked first I should be moved or made to pay more. It could've easily been explained to the people who booked the night before... she said she would ask them & call me back which she did, but said not to mention anything to my partner so to not 'upset the apple cart' and that she had sorted it & it was unfair to ask me to pay more as I booked first- absolutely! She also asked if I minded an 'open plan room' to which I admit, I replied "no"- however, I have stayed in open plan rooms all over the world, and each one always had the toilet, if nothing else, behind a door- sometimes a frosted glass door, but a door all the same. Not just a curtain where all noises & smells can enjoyed by the person sitting in the bedroom too (it's a good job we aren't uncomfortable with each other). There must be a health law regarding this...!
When we got there the owner banged on my car window to move across closer to the wall to allow another car to park next to mine- even though you could've fitted a bus beside me in the next space.
We were shown to our attic room (no. 5) to which I asked is this a sea view, yes she replied.. not sure exactly what she could see but to me no sea could be seen.. She then told us as we had a special rate as it was around Easter and breakfast wasnt included, it would be an extra £10 each. I said it was, as thats what I booked & showed her my booking which clearly stated breakfast was included, to which she replied 'we'd better honour it then'. If we had paid a special rate, booking it as far in advance as I did- isn't it up to owner who sets the rates with third parties to know when holidays are and to the rates as they wish?!- the fact I booked early & probably paid less than she would have liked is not my fault.
The sea view we supposedly had was a sea view if you were an extra in the film 'the exorcist' and twisted your head to the right to see it. Have a look a look at the lovely 'sea view' in the picture... To me a sea view is having unobstructed views, not having to go out of your way to see it...
Down for breakfast in the morning we were sat with two other guests all saying the same thing... they paid more than I did but said they put jeans on the chair in their room and picked them up the next day & they were wet, so I'm glad I wasn't put in that room!
It does make me wonder though, if we did pay more, would we still have been put in a standard room even though I paid for a seaview or would our experience be exactly the same? As I don't know the answer to this, my suggestion would be to pay a bit more & go somewhere else, somewhere that will appreciate every customer regardless of what they paid & not try to get anymore money out of you...
- Official Description (provided by the hotel):
- Seapoint is approved by Visit England and Christchurch Tourist Board offering 3 Star accommodation for guests who are looking for high standards, a relaxing time and a great breakfast. Seapoint self catering is un-graded but can accommodate up to 6 persons We are set in a prime location at the entrance to Mudeford Quay in the fishing village of Mudeford which is near to the historic priory town of Christchurch Dorset on the south coast. We offer free off street parking during your stay up until 10am on departure day. Seapoint is a few minutes walk away from Mudeford Quay and sandy Avon Beach. LOCAL ACTIVITIESMany activities can be enjoyed in picturesque Mudeford, and is the ideal place for coastal walks, bird watching, wild life. Excellent sailing, boating, water skiing fishing off the quay or game and coarse fishing on the nearby royalty can be found. Children can go 'Crabbing' from the Quay, suitable lines are available from the local shops. In Christchurch Harbour there is opportunities to Kite-Surf, Wind-Surf, Dinghy Sail and Kayaking. ... more less
- Also Known As:
- Seapoint B&B Christchurch, Dorset