I used to love visiting the Captains Club . It was a real treat . It's all changed for some unknown reason . It's now slightly run down ,whereas the decor used to be immaculate . As soon as you enter the hotel there is a desk where customers have to form a queue before being allowed to enter the bar area . We were asked if we had booked a table and they would have to check if they had a free table. It was mid afternoon and the bar area was deserted because everyone was seated outside. We only wanted a drink but was asked for our credit card which would be held behind the bar. I refused ,having had my card copied in the past I'm wary of letting it out of my sight . I was then asked to pay up front for drinks which took forever . Nothing like asking for the money when the drinks arrived - like every other cafe/ restaurant all over the world !
I hope the restaurant is still as good as it used to be , but seeing the bar area and the whole ambience was awful , I probably won't be rushing back. My advice would be to get rid of that desk at the front entrance and just let people wander into the place without queuing - it has worked well for years so why ruin first impressions .
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