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“Amazing hotel in beautiful part of the country”

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Captain's Club Hotel
Ranked #3 of 11 Hotels in Christchurch
Certificate of Excellence
1 review
“Amazing hotel in beautiful part of the country”
Reviewed 3 May 2012 via mobile

Good afternoon.

I would like to pass on my sincere gratitude for my amazing 2 night stay last week.

I have to say I have stayed at some of the most luxurious hotels across the world so my expectations are extremely high but your hotel and spa has exceeded in all areas.

Staff = 10/10
Room = 10/10
Spa = 10/10
Restaurant = 7/10 (really lovely restaurant but unfortunately the wait for dinner and breakfast took over 45-60 mins)
The hotel complex = 10/10

I honesty have returned home and can not praise this hotel enough. 

You definitely made myself and my partner feel very welcome and I have no doubts that we will return again.

If you could pass this on to all staff I would really appreciate this as they are credits to your organisation. 

Regards
Martyn newbold 

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mnewbold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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709 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (148)
Date | Rating
  • English first
  • German first
  • Any
English first
Bournemouth
Level 5 Contributor
80 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 27 April 2012

Strange building, stunning setting - Shame the hotel is so ugly and out of style with everything else. Cold and cheerless rooms, no atmosphere at all. Good food - dizzy service - the entrance is a bit like entering a gym. Had afternoon tea here one day with my aged Mother and friends, Scatty service and the waitress did her very best but was obviously unsure of what to do. Also enjoyed a family dinner here and the service in the evening was better and with the lights dimmed, it did give a little more atmosphere - which otherwise is sadly lacking.

Modern is good, and style is great - but not when it is cold and cheerless which this whole place is... absolutely no heart and soul and no magnetic pull drawing me back - just check out the pictures on Trip Advisor and see the rooms are bitty, nothing coordinated, just rooms with odds and ends put randomly in place. Great views but this building was obviously designed to be offices or apartments if a hotel did not work - and it shows - no balconies to the rooms which in this location, I would have thought was an important fixture of a new modern hotel by the river.

It's a busy venue - I just wish it had more atmosphere.

  • Stayed May 2011, travelled with family
    • Value
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Helpful?
2 Thank slammer9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level 5 Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 23 April 2012

My wife and I spent an excellent weekend in Christchurch, Dorset and stayed at the Captain's Club hote. The hotel is excellent, with a great riverside bar and restaurant overlooking. Not a cheap stay but a very good one and we'll go there again. Very nice room with a view over the river. Excellent spa.

Room Tip: All the rooms overlook the river, brilliant.
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank BrianKane_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watford
2 reviews
Reviewed 17 April 2012

We had a most delightful stay at the Captain's Club Hotel (our second) and we returned because we'd had such a lovely experience the first time.

Having been in the travel/hospitality business myself for many years I am possibly more critical than most but certainly could find no faults here. The accommodation was superb and of course the view's unbeatable. Every single member of staff was a pleasure to deal with and any request was responded to immediately with a smile. We very much appreciated the little touches such as the bath sheets - such an improvement on the postage stamp sized offering you often get in even the best hotels.

Food was excellent with a great choice for both adults and children. All in all I'd say a 5 star stay.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Marilyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorset. England
Level 4 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 16 April 2012

We celebrated ourRuby Anniversry with a private Buffet lunch at the Captains Club Starboard Suite for family and friends.
All I can say is WOW, everything was truly outstanding.
The location, the atmosphere, the superb hot and cold buffet, the atmosphere, the surroundings, the thoughtfullness.
Truly a memorable day made even more special by the attentative and superb service of the Manager Tim and his excellent Team.
We have had nothing but compliliments about the Hotel from friends and family since.
If you have an occasion to celebrate this is really is the Hotel to choose.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Valjf5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, United Kingdom
Level 4 Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 April 2012

A lovely hotel. A tad on the pricey side but you get what you pay for and this place is perfect for a special treat/ occasion. The spa facilities where great too. I will go again.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vicki36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 April 2012

We can never thank everyone at the Captains Club for their kindness and generosity. After my husband ended up at Bournemouth Hospital the Captains Club saved our weekend . The room was fantastic and everyone ensured we were very very comfortable. Thank you sooo much xxx

Room Tip: Room 115 is fantasticx
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank moomooBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Captain's Club Hotel

Property: Captain's Club Hotel
Address: Wick Lane | Wick Ferry, Christchurch BH23 1HU, England
Phone Number:
Region: United Kingdom > England > Dorset > Christchurch
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Christchurch
#2 Luxury Hotel in Christchurch
#3 Business Hotel in Christchurch
#3 Romantic Hotel in Christchurch
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Captain's Club Hotel 4*
Number of rooms: 29
Official Description (provided by the hotel):
Modern 4 star luxury hotel and spa in Christchurch, Dorset. Overlooking the river Stour and located in the historic town of Christchurch, Captain’s Club Hotel & Spa is a small independent luxury hotel with a nautical twist. The hotel features 12 two and three bedroom luxury suites, each with separate lounge/living areas, and a selection of hotel rooms. Captain’s Club Hotel & Spa is home to one of the best bars in Christchurch with award-winning mixologist and Bar Manager, Tommo, at its helm. They also have a 2 AA rosette restaurant, event facilities for up to 100, and a spa complete with hydrotherapy pool, sauna, and treatment rooms. All accommodation and event spaces face out onto the River Stour so no matter what you are travelling to Captain’s Club for, you are guaranteed a beautiful view. The alfresco dining terrace is open all summer and provides the perfect location to soak up the atmosphere of life on the river. This Christchurch hotel is family-friendly and rooms/suites are dog-friendly ... more   less 
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Also Known As:
Captains Hotel Christchurch
The Captains Hotel
Captain's Club Hotel Christchurch, Dorset

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