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“excellent” 5 of 5 bubbles
Review of Captain's Club Hotel

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Captain's Club Hotel
Ranked #3 of 11 Hotels in Christchurch
Certificate of Excellence
St Albans, United Kingdom
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“excellent”
5 of 5 bubbles Reviewed 8 November 2013

A modern hotel in a fabulous location alongside the river.
Check-in is efficient and you are personally shown to your room. We were allocated a lovely room, so thank you again Joanne in the reservations department.
We dined in the hotel for the two nights of our stay and the cooking was to a high standard. Locals appear to use the restaurant which has to be a good sign! The staff in the restaurant are professional and friendly and throughout the hotel there is a pleasant relaxed atmosphere and you are made to feel very welcome, obviously a very well managed hotel.
Breakfast is good. The full English breakfast is cooked to order and is perfect.
What more can I say… if in Christchurch this is the one!

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank miklui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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642 reviews from our community

Traveller rating
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    127
    43
    30
    17
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (138)
Date | Rating
  • English first
  • German first
  • Any
English first
Christchurch, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 1 November 2013

was sceptical about going for the third time for a family birthday (different members) however it must be said that the ambiance and location are second to none in Christchurch.all 8 of us had 4 different starters which looked good but tiny and tasteless. the main courses were the same bland and tastless.my rib eye steak was so poor I took one bite and realised that anyone prepared to send this quality of steak out must have a problem.the friendly staff offered to replace it with the lamb within 10 mins so it saved the night (almost).in our opinion all( 8 persons )the captains club has slipped in the ratings since its earlier days and has cut down on the quality of their ingredients to come down to a price which has to be said is reasonable.the portions are too small,the ingredients are poor so put the prices up and don't serve food down to a price as seems the case at present.THANKYOU to the pleasant and attentive staff for saving the evening.(if they need a decent steak/meat supplier just ask miller & carter where they get theirs from). WILL NOT BE GOING BACK UNTILL THEY ADDRESS THEIR FOOD ISSUES.

  • Stayed October 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank cookieavonbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
1 review
5 of 5 bubbles Reviewed 30 October 2013 credit card Amex Cardmember Review

Stayed there two nights the celebrate our first anniversary. Excellent hospitality. Excellent food. Very clean rooms. Our second stay there. The hotel is in a lovely location with all the rooms over looking the river. Can't wait to go back.

Stayed October 2013, travelled as a couple
Helpful?
Thank SmithG814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxted
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 23 October 2013

As regular visitors to Christchurch we always find time to have a most enjoyable coffee - and a delicious shortbread, in the most relaxing atmosphere of the Captains Club. It was therefore an obvious choice for 19 of us to have breakfast here, as the grand finale to a most memorable celebratory weekend.
Lena and her team were most helpful and efficient; everyone enjoyed their superb breakfast and returned home very impressed with the service that we had received.
We will all be back!!

  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank OxtedDeany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, England
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 22 October 2013 credit card Amex Cardmember Review

Great atmosphere and friendly staff - very "cappuccino" style. Quite appropriate actually with Cappuccino Radio playing over the internet. Actually, make that Cappuccino style with a spot of Aussie thrown in. Good food and reasonable wine prices.

Only drawback is the limited parking. Be prepared to walk or wait...

Stayed September 2013, travelled as a couple
Helpful?
Thank Jonathon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 14 October 2013

Service is faultless - just be prepared for the 'downgrade' at the end of your holiday !
Fantastic location and on this occasion definitely a room with a view!,
Would return if in the area, relaxing ambience but be aware that the primary objective is to relieve the guests of their 'disposable income'

  • Stayed October 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Abroad1777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bishops Stortford, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 14 October 2013

We spent this weekend at The Captain's Club and couldn't recommend it more highly. From the minute we arrived until we left the staff were amazing -so attentive, helpful and smiley. We stayed in a suite which was lovely, very chic but also comfortable, it had every mod con you could wish for including a dishwasher! The view from the suite was incredible, so picturesque - boats and swans, we spent ages just watching the world go by. There is a lovely terrace where you can sit and have drinks also overlooking the river. We took the ferry from right outside the hotel to the other side of the river ( 2 minutes!) and then walked for about 50 minutes to the beach, which is beautfful and sandy. In the evening we had cocktails at the buzzing bar, Tomo the mixologist (cocktail maker) made us some fab cocktails! Good quality food with plenty of choice and beautifully served. We liked the use of local producers like the breakfast cereal provider from Dorset. We didn't make it to the spa but we looked in and will definately go during our next visit.

Room Tip: Definately ask for a river view, some of the suites have a corner view as well
See more room tips
  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MaryHob234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Captain's Club Hotel

Property: Captain's Club Hotel
Address: Wick Lane | Wick Ferry, Christchurch BH23 1HU, England
Phone Number:
Region: United Kingdom > England > Dorset > Christchurch
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Christchurch
#2 Luxury Hotel in Christchurch
#3 Business Hotel in Christchurch
#3 Romantic Hotel in Christchurch
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Captain's Club Hotel 4*
Number of rooms: 29
Official Description (provided by the hotel):
Modern four silver star hotel located on the banks of the river Stour close to the historic market town of Christchurch in rural Dorset. Hotel comprises of 12 lifestyle suites, each with a separate lounge/living area and either two or three bedrooms sleeping from 1 to 6 people. The hotel boasts a cocktail bar with award winning bar-tenders and a 2 AA rosette restaurant. Event facilities for up to 100 and a bijou spa complete with hydro-therapy pool, sauna and four treatment rooms. The suites have air-conditioning to the lounge/living area and the hotel bedrooms are air conditioned throughout. The alfresco dining terrace is open all summer and provides a perfect location to soak up the atmosphere of life on a busy river. ... more   less 
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Also Known As:
Captains Hotel Christchurch
The Captains Hotel
Captain's Club Hotel Christchurch, Dorset

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