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“Great Location” 4 of 5 bubbles
Review of Captain's Club Hotel

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Captain's Club Hotel
Ranked #4 of 11 Hotels in Christchurch
Certificate of Excellence
bournemouth
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great Location”
4 of 5 bubbles Reviewed 10 August 2014

I live close by to the Captains Club and it's a great location to sit and watch the world go by. The food is very good and when you compare the prices to other eateries in the area the Captain's Club is comparable, and therefore worth paying the extra pound or so to be sitting in such a lovely environment . The only negative is that the service can be a little 'hit and miss', and on the slow side. But if you're not in a hurry I wouldn't let that deter you making a visit.

  • Stayed August 2014, travelled with friends
    • 2 of 5 bubbles
      Service
Helpful?
Thank lulubournemouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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640 reviews from our community

Traveller rating
    423
    127
    43
    30
    17
See reviews for
140
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • German first
  • Any
English first
Hereford, United Kingdom
Level Contributor
110 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

We stayed here for one night to babysit out grandchildren while their parents were at the evening part of a wedding. The room was very spacious and the floor to ceiling windows looked over the river and its banks where there was constant activity even after dark - very entertaining for the little ones. We ordered tapas and drinks for our supper and it was delivered (with table) very promptly and was absolutely delicious. Breakfast next morning was excellent and the staff were so friendly and helpful. We all enjoyed it so much we hope to go back again soon.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank rgvwes2n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

A great weekend spent at the Captains Club. Our room was huge with a beautiful view of the terrace and river. We had lunch and dinner in the restaurant. The food is very good and the seafood was local, with the lobster caught only an hour before! The bar area was busy and a great place to people watch with a cocktail in hand before dinner. The spa are is clean and there are plenty of treatments to choose from. The pool is small but you swim against a current, so you can do lengths without actually going anywhere. The staff were very friendly and helpful. I cant wait to go back!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank juliet b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Banstead, Surrey
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

Just had a great weekend at The Captain's Club. We did not have dinner here - only had breakfast each morning and drinks on the lively terrace but the staff could not have been more helpful and accommodating - always asking if they could help. Great room - or suite - with a superb kitchen/living room which was perfect for our puppy's first holiday - we could prepare his meals easily and leave him safely in his crate whilst we enjoyed the delicious choices at breakfast. Hotel also has a great location: on the river, within walking distance of the town and a short drive from other great spots such as Hengistbury Head and Mudeford Quay.

Only downside was the parking, of which there isn't quite enough.

All in all a great hotel with lovely staff. A great place to bring your dog if you like stylish hotels which are definitely not "doggy"!

Room Tip: 2nd floor suite was lovely - bit noisy from the terrace below during the day but quiet at night. Gr...
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank skates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 17 July 2014

I am local and visit The Captains on a regular basis, often I find the service slow but have never left a review before.
The food and location always makes up for it.
Had a meal there this week, we ordered two drinks at the table, we asked three times in they were coming, told on all occasions " yes they are on their way" on all occasions the staff we asked not one actually went to see if they were coming,
20mins later the drinks arrived well after the starter.
It wasent a very particularly busy evening alot of staff walking aroin

  • Stayed July 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Lynn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 15 July 2014

I went in for a late lunch about 3pm, it was about a third busy, i was greeted nicely and was cheerfully escorted to a table of my choice on the terrace, all seemed perfect! .......and then frankly, i was abandoned!
I expected to be brought a menu as there were none on the tables - but no!.... so i sat and twiddled my thumbs, eventually i caught the eye of a waitress but she cheerfully apologized that she was too busy at that moment - though there were plenty other staff inside - presumably too busy as well, though other tables were being served, including people who arrived after me, A bit later i got her attention again and said that all i needed at this stage was a menu, five minutes later [how long does it need to take to get a blimmin menu? - its not even busy] she brings me one, by now i was a little bit irritated i must admit, by the mix of hunger. thirst [it was a baking-hot day] and the fifteen minutes it had taken to get just a menu, as i took the first glimpse of it she asked me if i would like a drink, yes please - a coca cola - i replied. "i need your credit card" she said before she even wrote the order down., for a coke? i asked myself or her - i cant remember - so, after making me wait 15 mins for service they are more interested in my credit than giving me any descent service! so i said - bring me the coke and then i will give you the card or i can pay with cash if you want, i admit i didn't say i politely, i was exasperated. guess what ..... 10 minutes went by and no coke nor nothing appeared. i got up and appealed to another waitress but all she wanted was my credit card before she would do anything for me, i decided to leave, on the way i spoke to the manager but he was quite happy that the staff were carrying out their policy of not trusting their customers and didnt seem to care about the nearly 30 minutes i had spent waiting for NOTHING! it was an abysmal experience.

  • Stayed July 2014, travelled on business
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank P M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 July 2014 via mobile

Booked a two night break to celebrate our 35th wedding anniversary. Arrived early but check in not a problem. Had a Junior Suite which was spacious and comfortable. Lovely terrace area overlooking the river. Fab restaurant with lovely touch of providing a platter of sweets with " Happy Anniversary" written in chocolate on the plate ! Overall a very happy experience which I would thoroughly recommend.

Stayed July 2014, travelled as a couple
Helpful?
4 Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Captain's Club Hotel

Property: Captain's Club Hotel
Address: Wick Lane | Wick Ferry, Christchurch BH23 1HU, England
Phone Number:
Region: United Kingdom > England > Dorset > Christchurch
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Christchurch
#2 Luxury Hotel in Christchurch
#3 Business Hotel in Christchurch
#3 Romantic Hotel in Christchurch
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Captain's Club Hotel 4*
Number of rooms: 29
Official Description (provided by the hotel):
Modern four silver star hotel located on the banks of the river Stour close to the historic market town of Christchurch in rural Dorset. Hotel comprises of 12 lifestyle suites, each with a separate lounge/living area and either two or three bedrooms sleeping from 1 to 6 people. The hotel boasts a cocktail bar with award winning bar-tenders and a 2 AA rosette restaurant. Event facilities for up to 100 and a bijou spa complete with hydro-therapy pool, sauna and four treatment rooms. The suites have air-conditioning to the lounge/living area and the hotel bedrooms are air conditioned throughout. The alfresco dining terrace is open all summer and provides a perfect location to soak up the atmosphere of life on a busy river. ... more   less 
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Also Known As:
Captains Hotel Christchurch
The Captains Hotel
Captain's Club Hotel Christchurch, Dorset

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