Staying in the hotel as a business traveller for at least 2 nights per week for the last few months, I've had the opportunity to experience most types of room in most areas of the hotel. So my first recommendation is not to expect your room to look like the photos I post here... The majority of rooms are nothing like this size!
The hotel scores well on a variety of fronts: value for money, location, free wi-fi and overall ambience. The bar area in particular has a variety of sofas and cosy spaces where it's a pleasure to spend time, with small candles added to the table and lights dimmed. The staff are competent and usually friendly, especially to their regulars, and happy to serve briskly at breakfast (where each hot meal is prepared to order). In addition, the guest questionnaire in the room is essentially a blank piece of paper leaving people free to write their own comments, which suggests to me that the hotel is keen to ensure they're not simply carrying out a tick-box exercise. I particularly like the fact that at dinner, if you're resident there's no need to wait to sign the bill (they simply charge the whole meal cost to your room): although don't like the fact that this means the staff tend to miss out on the tips they'd almost certainly receive at other hotels or restaurants. The staff are good enough not to create a system that bypasses rewarding them.
I would also recommend that the reception area is tidied up (allowing residents to see into the back-office with its piles of paper is not a good look) and staff who work there should make more effort to greet residents they recognise by name - and in particular if they're Best Western reward card holders - as well as ensuring their standards of customer care and uniform standards are maintained. On occasions, the key has been virtually dumped on the counter and the "Would you like a wake-up call or newspaper" question forgotten.
But please don't let that put you off! Overall, this is a well run hotel with clean, good size rooms and more amenities (such as a pool) you'd expect at this price point. The staff all know their jobs well and I'd be very surprised if anybody has an issue staying here. There are many hotels in this area but for a reliable and predictable (in a good way) stay, I'd definltey recommend The Angel.
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- Also Known As:
- Best Western Chippenham
- Chippenham Best Western
- Best Western Plus Angel Hotel Chippenham, Wiltshire