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Best Western Plus Angel Hotel
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Reviews (575)
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All reviewsswimming poololder partcar parklovely hotelmain buildingmiddle of towngood sizeleisure facilitiesold buildingcentral locationfull englishhigh streetcooked breakfastreception deskno liftroom was largeevening meal
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408 - 413 of 575 reviews
A TripAdvisor Member
1
Reviewed 2 December 2013

Excellent hotel, friendly staff & lovely breakfast - very enjoyable & relaxed Ideally situated for all local attractions - great public transport links to Bath, Bristol, etc.. Easy access to M4/M5 with reasonable parking facilities on site.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Best Western GB
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

I rarely give 5 star reviews, however the quality of the staff and my experience in general warrants such an accolade.

We arrived just after 2130 hrs to a warm welcome. Although the restaurant had officially stopped taking orders, they very kindly allowed us a few extra minutes to make up our minds. We had a special offer menu, two rib eye steaks and a bottle of red for £22, which offers excellent value. Service was efficient and very friendly.

Our room was perfectly adequate for the price paid, and offered all the usual amenities. The cooked breakfast the following morning was freshly prepared to order (no dried out bacon and eggs under hot lamps here), and large in size. Again, the service was rapid and amenable.

Alas, the purpose of our visit was to attend my grandmother's funeral, and her wake was held in the upstairs Bowood room. This event was handled with great sensitivity and attention to detail by the hotel staff and assisted in making what can sometimes be a dour affair into a lively and sociable lunch. The gentleman in charge of the catering in particular was very attentive.

To conclude, The Angel offers a perfect example of how a hotel doesn't need to have 5 stars on its front door to offer 5 star service, thanks to the excellent staff.

  • Stayed: November 2013, travelled with family
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Thank Calthrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2013 via mobile

Stayed here on business and was impressed by how polite and helpful the staff were.

I'm pregnant and so they happily carried my bags up to my room

I was chilly so they brought a fan heater to my room to warm me up

They brought room service and they were polite and courteous at breakfast too

Only thing that let this place down was that the food wasn't great, more care and attention needed as overlooked

Stayed: November 2013, travelled on business
Thank fluffymallows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2013

This was our first visit to Chippenham, so chose a hotel that had a pretty good write up, and we were not disappointed. The room was comfortable and spacious, and the breakfast was fine.
We did not eat in the evening at the hotel, so can't make any comment.
It's hotel that I would happily recommend to friends and family, and coming from me, that says a lot.

Stayed: November 2013, travelled as a couple
Thank jameswood128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2013

This is the 2nd time we have stayed at this hotel and loved every minute again. All the staff are very friendly, helpful and always willing to help. The rooms are spacious, bathrooms are modern and clean and the overall feel of the place is relaxing. We were there as a weekend getaway from the kids and so having the pool was a lovely addition. The gym area could be better as the equipment is a bit tired now but that was a minor thing.

Restaurant - I must say that the food is superb. We stayed on a half board basis and used the restaurant on both nights. The food was excellent and prompt and all the waiters and waitresses were friendly and enjoyed having a chat with you. The breakfasts were also lovely and are served for a lengthy period of time which is great.

A big thank you to all the staff that keep the hotel running as they all deserve recognition for such a good job in making us feel welcome at all times, including Stacey who initially booked it for us over the phone as she was very helpful. We will definitely recommend and also come back again!

Room Tip: We opted for the more modern part of the hotel nearest the car park as sometimes they have functions on in the main part of the hotel which could be noisy.
  • Stayed: November 2013, travelled as a couple
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Thank magicman2204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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