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“short mini break”

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Best Western Plus Angel Hotel
Ranked #2 of 8 Hotels in Chippenham
Reviewed 23 March 2014

stayed 3nts ate in resturant great food breakfast again fantastic a lot of choice from the breakfast bar full english superb the staff helpful and polite to even comming back late at night where there was the night porter to greet us
Peter the reception manager very helpful especially when our friend hurt her foot he could not have done more.
location for bath great on the train and the spa baths where fantastic

great week-end would return again also found a lovely tie resturant behind the hotel must go to well done to you all for making my mini break so wonderful

Room Tip: our room the babminton was on top floor lovelyl and quite but there will be stairs
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  • Stayed: March 2014, travelled with friends
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Thank jackie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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361 - 367 of 555 reviews

Reviewed 18 March 2014

An smart comfortable hotel with ample parking and excellent restaurant. The staff were efficient and helpful and there was a very good pool. The hotel has a modern annex at the rear which is tastefully blended to the rest of the site and with its's central location in the town it is near all the amenities.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western GB
1  Thank Graham B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2014

OK, it looks good at first but when you see the detail I'm not so sure - you decide.

Plus points
Great bed/linen and furniture and good standard of TV
All the usual trimmings , hairdrier, drinks facilities

Bad points
I had to run the tap and shower for at least 5 minutes and even then the water was only tepid

The shower is a joke - the water rate is so slow the tap mixer keeps switching to bath instead of shower as doesn't have sufficient water flow.

The taps on the basin are ugly and so old they need replacing - also one dripped all night

They didn't have my favourite beer Caffreys as the tap didn't work

The Carlsberg and Grolsch were really flat - are they poorly kept or old stock?

The reception area is too small and seems to be an after thought as opposed to a welcoming area - the attendant was too busy Googling in the outer office to attend the desk and I had to call him after waiting 5 minutes.

Not worth £105 without breakfast in my view.

It needs better management to really make it top notch.

  • Stayed: March 2014, travelled on business
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Thank jcs12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2014

We booked a two nights bargain break on a 'non-cancellable' basis for February, but the extreme wet weather caused us to cancel. Absolutely unsolicited, Suzanne offered to carry our booking through to any other weekend in February or March. Great service in itself!
Our stay was brilliant, the room was large and comfortable, the staff very friendly and professional, and the meals excellent. On the experience of our stay, we would recommend this hotel to anyone.

  • Stayed: March 2014, travelled as a couple
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Thank bandjclifford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2014

The Angle is generally a good hotel but it lacks that little attention to detail. We booked in for one night to be in Chippenham to see family. The room was fine and the reception staff was polite and helpful. The letdown was the restaurant staff.

At breakfast they were slow to serve and clear. One of the male members of staff clearly didn't want to be there. They seemed to be no table allocation system so the staff were tripping over themselves and therefore often missed people coming in. This is forgivable once, but the same happened when our party of nine sat down for Sunday Lunch. The service was slow and the waitress failed to remember some important requests. It could be that they are a new young team, but it did spoil our stay and family get together.

Room Tip: Check the free wifi is working and speak to reception if it's not.
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  • Stayed: March 2014, travelled with family
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Thank Lloydie1210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2014

Good arrival process, friendly staff. However the 10 mins waiting for the hot water in the morning, missed morning wake up call and appalling state of the in-room iron was not worth the £105 paid for the room. Having made the problems clear on the feedback form, with my phone No, no follow up was made by the management. Disappointed.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Best Western GB
Thank Cameron_Macnish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DamianChippenham, General Manager at Best Western Plus Angel Hotel, responded to this reviewResponded 13 March 2014

Dear Mr Macnish,

Hopefully you have received my email, as I said it was unfortunate that I was away from the hotel for 2 days so did not see your comments until today. I am truly sorry for our shortcomings during your stay. They are certainly below the high standards we pride ourselves on.

Kind regards

Damian Kaye
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014

Lovely hotel centrally located in the market town of Chippenham. Staff very friendly and eager to please, well appointed rooms and very comfortable beds. Disappointing breakfast poor quality ingredients and lacked leadership in the running of the bteakfast service in the restaurant. The cost of £110 for one night was very excessive. I am also a Best Western Reward Card holder and appeared to have no benefits for such a card. Still a nice hotel and would use again if the price was right!

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western GB
1  Thank Reg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Angel Hotel

Address: 8 Market Place, Chippenham SN15 3HD, England
Region: United Kingdom > England > Wiltshire > Chippenham
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 8 Hotels in Chippenham
Price Range: £45 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Angel Hotel 3*
Number of rooms: 50
Reservation Options:
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Also Known As:
Best Western Chippenham
Chippenham Best Western
Best Western Plus Angel Hotel Chippenham, Wiltshire

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