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Reviews (591)
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All reviewsswimming poololder partcar parkmain buildinglovely hotelmiddle of townleisure facilitiesold buildinggood sizecentral locationhigh streetfull englishcooked breakfastreception deskroom was largeno liftfriday evening
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388 - 393 of 591 reviews
Reviewed 4 May 2014

My partner and I went away for the weekend to Longleat amd booked this hotel to finish our weekend. The hotel its self was lovely, get location, very pretty and had a great atmosphere. However we arrived to find the car park full and people off the street were using the free carpark to their advantage, the head of reception was rude and extremely unprofessional. My partners father had booked the room as a surprise and told the hotel in advance that we were not to pay and not to know he had done it, well surprise ruined. The manager was apologetic and offered us a bottle of wine for the inconvenience. The receptionist then took the money out of my partner account as a pre authorised booking. We now have to wait 2 days to get the money back. The receptionist didnt know what to do and was very rude infront of us. The customer before had asked for a room to which she replied its dirty do you mind?! Other than the staff the hotel was very pleasant.

  • Stayed: May 2014
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1  Thank missc100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2014 via mobile

We stayed here last weekend as a base to visit Bath and Longleat.

It's a great little hotel, very well located in the town of Chippenham as all the shops, restaurants and bars are 2-3 minutes walk away. There is a lovely garden area in the courtyard between the buildings which would be lovely to sit in on a warm evening. The pool is small and square shaped (so not great for lengths) but it's fine for a little bit of a stretch and to chill out. We only eat breakfast in the hotel, as we chose to explore the town in the evenings. The breakfast was good, with a fair range of cereals, pastries, fruit etc. and then you could choose from full English or kippers. I tried and enjoyed both during our stay.
Rooms (in the new building) were well-equipped, modern and very clean, if a bit cramped.
All the staff we came across were friendly and helpful. The hotel was very busy during our stay, but it didn't effect the quality and speed of service on the whole.

We would definitely stay at this hotel again if visiting the area.

  • Stayed: April 2014
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Thank Ratfinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

After our pre Xmas visit when we were all disappointed we returned after the manager was very positive we had caught them on an infrequent blip. He was right the staff were helpful and made our lunchtime very enjoyable. The choices suited all 5 of us and came without a long wait .The food was tasty and hot .We were all happy with the return visit and wouldn't hesitate to both return and recommend to others.
L.H.

  • Stayed: March 2014, travelled with family
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Thank Lynne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

Great location in the centre of Chippenham. The room we had was one of the best in the hotel, very large with good four poster bed. The staff were friendly enough however the breakfast was average at best. There was no spa facilities, just a small gym and pool. Would recommend as a base for exploring the Cotswold's rather than relaxing.

  • Stayed: April 2014, travelled as a couple
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Thank Metropolitan_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2014 via mobile

What a great hotel to stay at on business. Staff are excellent and sorted me out an extra night at short notice. Rooms excellent and well equipped for burning the midnight oil. One of a few hotels I visit on business which I would definitely go back to in a 'leisure' capacity!

Stayed: April 2014, travelled on business
Thank Richspedd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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