I booked this trip well in advance & had been looking forward to it for some time. I chose this establishment for its convenient location to the social event that I was attending and unfortunately this was the only thing that lived up to my expectation.
I decided to make a day of it & set off early specifically so that I could enjoy lunch in the pub. Unfortunately the traffic was heavy & I missed the exit to the village because of roadworks, arriving at 7minutes passed 2pm I was told that I was too late for lunch (despite the fact that I was a resident & I counted at least four kitchen staff on site), forcing me to drive in an unfamiliar area for an alternative. Upon returning to my allocated room (no 7) it became apparent that once again despite booking well in advance I had been penalised for being a solo female traveller by being put into a room which frankly, to be polite, has seen better days & at £65 per night paying only £15 less than a couple for the same room I expected more. I would have requested to move had I been able to find anyone on my return, but the pub was closed & nobody was around.
The decor was very tired with frayed carpets, chipped and scuffed utilitarian furniture & a slightly unloved feel about it. The socket behind the bedside table which I wanted to plug the bedside light into was loose & coming away from the wall. The lock had been removed from the bathroom door leaving a hole & it wouldn't close properly either. The shower was a hose attachment on the taps which was too short to hang from the wall had their been somewhere to attach it to. I had to shower like a 5 year old with a sponge down sitting in the bath & then trying to wash off the lather without turning the bathroom into a swimming pool. The towels were old and smelt damp & slightly musty when used. As indicated by other reviewers the noise of heavy footsteps from the rooms above can be heard clearly, as could the water from the facilities which must have been carried down behind my bedroom wall as it sounded like a waterfall every time a tap was turned on.
I could go on, but having read the response from the owners to other reviewers I'm sure they will disagree with my observations (I did take photographs) and neither apologise or offer a refund. Suffice to say I shall vote with my feet and next time I am in the area stay at the premier inn up the road. I am all for supporting independent traders but only when they rise to occasion.
The staff were pleasant and the breakfast was good & had I been asked when checking out if I had enjoyed my stay I would have told them my concerns. Upon paying the bill I was told "that is just £65". It may just be £65 to you but it is money that I had to work hard for & you didn't work hard enough to take it from me. Improve your standards or charge less, you can't have it both ways.
- Official Description (provided by the hotel):
- A traditional and privately owned village inn offering home cooked fayre, an excellent range of well kept real ales and ciders, free wireless broadband, quality en-suite Bed and Breakfast, seasonal open log fire and a warm and friendly welcome.Winner - Chippenham Business Awards Hotel/Restaurant of the Year Winner 2013 - CAMRA Pub of the Year Winner - Highly Commended CAMRA Pub of the Year & Good Beer Guide ... more less
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- Also Known As:
- The Jolly Huntsman Bed And Breakfast Chippenham, Wiltshire