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“Good, but not excellent”

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Stanton Manor Hotel
Ranked #3 of 8 Hotels in Chippenham
UK
Level Contributor
72 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
“Good, but not excellent”
Reviewed 8 November 2011

In some ways, this is a very difficult hotel to review. On the one hand, it's an independent hotel in the middle of the countryside that combines 3* prices with a relaxed yet professional approach that's to be admired. On the other, the rooms' decor is stuck in a 90's style and the staff, while undoubtedly friendly and keen, don't know how to operate to the standards that a hotel of the highest quality demands. They unfortunately strike of mediocrity because they have no knowledge of how to be better, despite being keen to offer it, and the main reason for that strikes me as the result of experience of a better alternative.

Now don't get me wrong, some will love this hotel and a lot of that depends on the room. If you're in one of the more superior rooms, I'm sure it wil be excellent. If you're in a mediocre room (for eg overlooking the side of the hotel), the room will be a good size but with a view of the bins and be noisy in the early morning if your waking coincides with the deliveries. If you're in one of the smallest rooms, you will overlook a well on the ground floor and if you stretch out your elbows you'll almost touch both sides of the bathroom. Oh, and don't ask for Cable TV anywhere (despite the flat screen TVs) because you'll always be on FreeView.

But it's the mismatch between attempting to offer the highest standards of country hotels and the reality that's the real problem; and for that I blame the owner or general manager. If you're offered a table at 7pm in the restaurant when you check in, don't make the mistake of going to the restaurant (where you'll see all the tables prepared for dinner) at 7pm and expect to be shown to your table! "What are you doing here? Did anyone ask you to come through? Go wait in the bar!" will be the riposte; but fear not because when you do so, you can make friends at the bar with whom you can share your shame at such a rebuke. Of course, when you are allowed through, nobody that evening will have sat at where you've been previously been shown.

And while the food is very good (not cheap, but good value for money), you can sometimes expect (on a Monday) to be told that the staff have had a very busy weekend with weddings - which is their code-phrase for "This is why we're not coming through to ask if you'd like another drink". Again, another mismatch with hotels of the highest standard. Same at breakfast... The salmon and scrambled egg is good but don't make the mistake of asking for lemon for the fish! Where do you you think you are? Oh and please don't expect a peaceful departure - even before 9am - because that reception won't get hoovered by itself and those cables should just be expected. And even if you've stayed there for more than 10 nights over 3 months, don't expect to be remembered by name.

So all in all, as an impartial reviewer there are some parts of the hotel that I particularly welcome. The owners have genuinely tried their best and the value of that must not be overlooked particularly in an old building that has good character (I imagine the cost of attempting to make improvements in an environment such as this is horrendous). The gardens are large and (in Summer) fine to walk around. The wedding photos from there would look lovely. But let's be completely frank about this... This is not a 5* hotel, it's a standard, run of the mill hotel that happens to be in a location that's beautiful through the co-incidence of nature; and for that I can only offer it a 3 star review. Please don't be put off - it's fine. But it's not excellent.

PS, the one area that I'm unequivocally in praise of is the cleanliness of the hotel and general housekeeping. It's excellent and whoever is in charge of it is doing their very, very best.

Room Tip: Some rooms are fairly long walk. Do be clear if you have any difficulty walking.
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  • Stayed October 2011, travelled on business
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Helpful?
5 Thank j1mb0b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
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English first
Plymouth, United Kingdom
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 November 2011

Just come back from a four night stay at Stanton Manor, and have to say it was excellent. All of the staff were very cheerfull,polite,and friendly ,the food was first class and the rooms large and airy.Will be going back for sure!

Room Tip: room 17 has a large settee and door leading onto patio overlooking the garden and is at the back of...
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  • Stayed November 2011, travelled with friends
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Helpful?
Thank reg724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pontyclun
Level Contributor
4 reviews
Reviewed 28 October 2011

What a find! Small and beautiful country hotel. Very warm and cosy with welcoming log fire. Real sense of history. No miles of long corridors to walk and lifts to negotiate, which is always a real pain in large hotels. Extremely friendly staff, who were genuinely helpful. Like staying in a friend's house. Dinner was delicious and good value for money at £23.50 for 2 courses or £28 for 3. Breakfast was as good as I have eaten anywhere and cooked to order, so hot and fresh. Very comfortable bed and pretty bedroom with sitting area and refreshments. Something I always look for and appreciate. Very handy for M4. Was previously alerted to the traffic noise, but you can hardly hear it at night with windows closed and not at all in the public rooms. Certainly not obtrusive. You can also have a putt in the grounds. Really could not fault it. Would happily return for another short break, and would highly recommend.

Room Tip: Rooms at back are probably quieter if you're ultra sensitive to background traffic noise.
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  • Stayed October 2011, travelled as a couple
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    • Service
Helpful?
Thank jajx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swindon
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 October 2011

Attended a wedding at this hotel and had a great time. Without exception staff were friendly and helpul and responded to all of our requests without question e.g. my son needed a pair of scissors to use for a table gift he'd been given and a member of staff went off and got some for us. Each member of staff we passed during our stay said 'hello' or 'good morning' etc. and would happily make conversation but not in an intrusive way. Breakfast was lovely and plenty of it. Our bed was massive and very comfortable.

We would recommend this hotel for a visit.

Room Tip: Check for rooms with a garden view as ours had one which would be especially nice in summer.
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  • Stayed October 2011, travelled with family
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Helpful?
Thank hellphooey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chippenham, United Kingdom
1 review
Reviewed 23 October 2011

My daughter was married at the hotel, & the staff & I have to say that without exception every one of our 50 guests were extremely complimentary about the hotel & staff.
When they decided to get married my daughter said that her ideal wedding would be at an old manor house type venue, & I was concerned that it would be too expensive. However, we managed to acheive her perfect wedding at a very reasonable cost. We used the 5 older rooms in the hotel plus a couple in the newer part of the hotel. The rooms are all individual, & the staff were able to match the room to the guests requirements. The wedding itself went without a hitch. We were able to provide our 50+ guests with a choice of menu, & every one with out exception has been extremely complementary about the food, service & friendliness of the staff. We found that everything matched or exceeded our expectations & it made the proudest day of my life, one of happiest. As she is my only daughter I am unlikely to be planning another wedding, but should I be involved in planning another, I would not imagine looking at any other venue.

Room Tip: Just tell the staff what you need !
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  • Stayed October 2011, travelled with family
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Helpful?
Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hereford, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 October 2011

Spent two nights here on bed and breakfast Internet rate of £89 per night. Lovely old house and interior, although a bit tired in parts. Terrace needed sweeping, and power washing! and garden furniture was old and wierdly mismatched, gardens could have been lovely just crying out for a gardener! Wedding there when we stayed which meant it was difficult to find somewhere quiet to relax both late afternoon and in the bar. Two iron marks on carpet and shower head leaked everywhere, did report this but nothing done. Staff were so friendly, a credit to the hotel, we had dinner the first night and it was delicious as was breakfast, perfectly cooked. There is motorway noise, but there is nothing they can do about this. Village has no shop or pub so nowhere to walk to really. Would we go again or recommend?
Probably not.

  • Stayed September 2011
    • Value
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Helpful?
2 Thank Holidaydreamer0903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
south wales
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 October 2011

Stayed early October with the Groupon deal. On arriving I wondered why this hotel was on Groupon. It is in beautiful surroundings and the nearby motorway wasnt a problem. On arrival staff were polite and helpful. However there was a chamber maid who appeared little stressed because of the recent popularity of the place and a waiter/bar staff member who stated " cant wait untill Groupon is finished with us". ( I think he was being just a little pretentious but he was helpful and knew quite a lot of local history). We ate in the hotel for the first of our two night stay. Food was really excellent and as we had not been offered our complimentary bottle of wine on arrival I asked for it to be seved with the food.. Second night we opted to eat locally at the recommended Plough Public House only three miles from the hotel. Take note here, the local taxi firms will charge you a call out fee to the hotel of at least £10 and a round trip of 6 miles was quoted at £32!!!!. Now, being a captive audience at the hotel, we chose a bar meal but sadly several menu items were not available. Note here as well that the bar menu is not made known to you unless you ask. Would I recommend this hotel? Certainly yes. Downsides ... some staff were not appreciative of the Groupon custom and the quoted taxi prices were appauling. Might have something to do with the pickup venue if you know what I mean. No local village pub or shop. Nearby Castle Combe village was really quaint.

Room Tip: Our four poster bedroom was located in the original part of the house and was just a little tired bu...
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  • Stayed October 2011, travelled as a couple
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Helpful?
Thank streetySouthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Stanton Manor Hotel

Property: Stanton Manor Hotel
Address: Stanton Manor Stanton Saint Quintin, Chippenham SN14 6DQ, England
Region: United Kingdom > England > Wiltshire > Chippenham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 8 Hotels in Chippenham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Stanton Manor Hotel 3*
Number of rooms: 23
Official Description (provided by the hotel):
This beautiful hotel is conveniently situated minutes from junction 17 of the M4, set in the Cotswolds and a short drive to Chippenham, Bath and Bristol. The house has a rich history and is listed in the Domesday Book. Some rooms have luxury king-size four-poster beds, while others are suitable for families. All rooms are en-suite. The Gallery Restaurant has an AA Rosette and serves traditional British cuisine, overlooking the stunning grounds. ... more   less 
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Also Known As:
Stanton Manor Chippenham
Hotel Stanton Manor
Stanton Manor Hotel Chippenham, Wiltshire

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