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“Hard to top this”

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Stanton Manor Hotel
Ranked #3 of 8 Hotels in Chippenham
Reviewed 19 August 2013

Just held our wedding here last weekend and we truly could not have been happier. Alfie and the team bent over backwards to accommodate all our requests (such as specific decor), the staff could not have been more helpful and welcoming to us and our guests, the food was fantastic and the surroundings beautiful. Cannot recommend highly enough for what is also a very reasonable price. Having exclusive use really made the place feel like ours. The cows grazing in the field next door was a massive bonus!

  • Stayed: August 2013
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1  Thank Sat N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernice R, General Manager at Stanton Manor Hotel, responded to this reviewResponded 27 September 2013

Thank you from all the team here at Stanton Manor for such an amazing review. It always lovely to know that staff have gone that extra mile to ensure such an important day is so special.

Thank you too for your comments on value for money and the fantastic food. I will pass on special thanks to Alfie and Kelly for organising the cows with the local farmer, and ensure the whole team at the hotel know you have sent such a lovely review. Many thanks.

Kind Regards Bernice Reed - General Manager

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270 - 276 of 391 reviews

Reviewed 14 August 2013

What a pleasure it is to stay in a hotel that ticks ALL of the boxes. The pricing was reasonable, the staff extremely attentive and friendly without forgetting the primary stations of service, the room wonderfully laid out, spacious and very clean and food simply wonderful.

I am sure that this establishment will be pushing hard for a forth star in the future. It is certainly worth it and I would recommend this hotel to anyone.

Room Tip: My room on the ground floor facing the rear of the grounds was wonderfully quiet and would be perfec...
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  • Stayed: July 2013, travelled solo
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Thank Adam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernice R, General Manager at Stanton Manor Hotel, responded to this reviewResponded 28 September 2013

Dear Guest

Thank you for highlighting so many positive points. As a team we are never complacent and recognise there is still so much we need to do to ensure we balance value for money for a 3 star establishment whilst trying to exceed expectation of a 3 star. It’s great to know on this occasion we ticked all the boxes and you felt your stay was so worthwhile. Many thanks.

Kind Regards – Bernice Reed

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Reviewed 13 August 2013

Stayed here for one night and had an ok experience.

The Good. The room was clean and much more spacious than we expected no air conditioning but then it is only a 3 star.

The Bad. More than the good I'm afraid. There was a party going on when we arrived so although check in was polite and friendly when we came down for a drink there wasn't really anywere to sit other than in the corridor outside the restaurant. It was quite noisy from the music system that seemed to pipe out from one player for the whole ground floor.

We booked into the restaurant and they were clearly short staffed as everything took an age to arrive even though the party had finished by then. My fish was not scaled and was sent back. They replaced it but charged for it, however, when I complained at check out they took it off without question.

At breakfast we again had to wait quite a long time to get served and then in long drawn out waits.

The noise from the M4 is noticable if you have to open your windows.

It's OK for a one night stop over I suppose but that's just about it.

Room Tip: Away from the front as that faces the M4
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  • Stayed: August 2013, travelled as a couple
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Thank WozThere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernice R, General Manager at Stanton Manor Hotel, responded to this reviewResponded 28 September 2013

Dear Guest

First and foremost thank you for taking the time to write a review. All comments good and bad are taken on board in a very positive way, so that we can work hard on eliminating errors, remove customer concerns and ensure customers have a very positive experience when they stay, that is value for money for a 3 star establishment.

It’s clear on this occasion that we have under achieved on the level of service you should have received regardless of there being a celebration party going on in the hotel. I’m genuinely sorry on this occasion we fell short on achieving the “complete” experience and will review the areas that you have mentioned that are within the hotels control to ensure we avoid this situation happening again. Thank you for your constructive feedback.

Kind Regards Bernice Reed

General Manager

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Reviewed 5 August 2013

On a winter's Day in January 2013, my Husband and i got married at Stanton Manor. It was the best day of our lives. We would like to Thank Kelly, Alex, Alfie, and all the amazing staff at Stanton Manor. you did everything possible, and beyond to make our day as beautiful and perfect as you could. we will never forget you, and all your staff. We will recommend anyone wanting to get married or have a celebration of any kind, to do this at Stanton Manor. The rooms were full of character, and charm, the food was amazing, and the staff were the very best. I believe in angels, and i truly believe i had all my angels on board on my most magical day of my life. You should all be very proud of yourselves, for the work you deliver everyday. Ensuring that everything is going perfectly, and it did!! We are going to come back for a visit soon.Our dog was also at our wedding, which meant so much to us, as he is a big part of our lives, and you were so accommodating to have him stay, as well as family and friends dogs. Thank you so much everyone!! Love and best wishes to you all, Rachael and Wayne xx

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2  Thank RachaelBailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernice R, General Manager at Stanton Manor Hotel, responded to this reviewResponded 28 September 2013

Wow! What can I say other than a heartfelt thanks. A review like this makes all the staff really proud that we have had such a positive impact on such a special experience. Thank you so much for taking the time to contribute such a positive review on the whole provision of service that was provided for on your wedding day. It is very much appreciated by all the team at Stanton Manor.

Kind Regards, Bernice Reed
General Manager

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Reviewed 7 July 2013 via mobile

We came here on our way down south, we chose this place as it was only 14 pounds more expensive than the travel lodge and included breakfast ! ! and wow we loved it building full of character beautiful gardens ( and really really well kept ) friendly helpful staff . Our room was upgraded and was big light, clean with garden view , comfortable large bed , large tv overall this place was great wouldn't change it only slight disappointment ( but wouldn't stop me returning ) was food was ok but not exceptional ! ( ps some comments about road noise from some , although didn't bother us , from m4 , but place was so good would sooner move M4 than not give this place a return visit ! ) thank you for a lovely stay

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Thank wally417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernice R, General Manager at Stanton Manor Hotel, responded to this reviewResponded 3 October 2013

Dear Guest

Thank you for finding us, thank you for taking the time to submit a review, and thank you for your kind words, about your lovely stay. Like you, my only slight disappointment is your experience of the food was only OK! As a team the staff are never complacent and always look to improve where we can. The menus are reviewed regularly so I’m glad you said you would return because hopefully on that occasion we can tickle your taste buds and ensure the food is more to your liking. Thanks again for your very constructive comments.

Kind Regards Bernice Reed

General Manager

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Reviewed 24 June 2013

From the moment we arrived, Sally and Kelly did everything they could to make our training event a success and stress free. From a warm welcome, checked details, lovely refreshments to up-grading us to a bigger training room, they showed excellent customer service.

Stanton Manor is a rural, tranquil, easily-accessible venue, which we have used several times, but this was the best service we have had to date. It all makes it so much easier for trainers and delegates to relax and enjoy the day. If you want a training venue away from the normal large corporate hotel environment, then this is perfect. Accept that it is an old building with all the quirkiness that brings. The extensive garden offers a lot of space for team exercises, if required and weather permits.

  • Stayed: June 2013, travelled on business
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Thank Rosie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernice R, General Manager at Stanton Manor Hotel, responded to this reviewResponded 28 September 2013

Dear Guest

I am immensely appreciative of such lovely feedback and that you have taken the time to post your review on trip advisor. Your points and comments, but more importantly your observations of the Hotel itself are so well made. Thank you.

Kind Regards – Bernice Reed

General Manager

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Reviewed 18 June 2013 via mobile

Stayed three nights. Room was no better than a poor motel room. Stained carpets and paper thin walls. Food very ordinary. Large helpings disguise poor quality and wine list limited. Staff tried hard and were very pleasant but couldn't overcome hotels shortcomings. Stay elsewhere !

  • Stayed: June 2013
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1  Thank Nh9292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernice R, General Manager at Stanton Manor Hotel, responded to this reviewResponded 28 September 2013

Dear Guest

I am very sorry that on this occasion we obviously got it wrong or there was a conflict in expectation for a 3 star establishment. The majority of our many trip advisor reviews along with our regular guests have found the food to their liking and the wine list very acceptable.

All comments are received positively and will contribute to any management decisions that need to be made. Thank you for highlighting that staff were very pleasant but I can only apologise again that in your view you felt Stanton Manor was very ordinary.

Kind Regards – Bernice Reed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Stanton Manor Hotel

Address: Stanton Manor Stanton Saint Quintin, Chippenham SN14 6DQ, England
Region: United Kingdom > England > Wiltshire > Chippenham
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 8 Hotels in Chippenham
Price Range: £64 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Stanton Manor Hotel 3*
Number of rooms: 23
Official Description (provided by the hotel):
This beautiful hotel is conveniently situated minutes from junction 17 of the M4, set in the Cotswolds and a short drive to Chippenham, Bath and Bristol. The house has a rich history and is listed in the Domesday Book. Some rooms have luxury king-size four-poster beds, while others are suitable for families. All rooms are en-suite. The Restaurant, which overlooks the fabulous gardens, is very welcoming and serves traditional British cuisine for lunch and dinner as well as traditional afternoon teas. ... more   less 
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Also Known As:
Stanton Manor Chippenham
Hotel Stanton Manor
Stanton Manor Hotel Chippenham, Wiltshire

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