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“Nice Country House style hotel. Average food.”

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Stanton Manor Hotel
Ranked #3 of 8 Hotels in Chippenham
S Wales
Level Contributor
352 reviews
250 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
“Nice Country House style hotel. Average food.”
Reviewed 24 May 2014

Spent one night on a dinner, bed and breakfast package for £129.

Room was nice large 'country house' style. Comfortable bed. Pleasant bathroom. Gardens are pleasant.

The bar was a bit disappointing. It doesn't open out onto the gardens and was, I felt, a bit perfunctory. This was carried through to the restaurant which appeared somewhat stark. The food was decidedly average. Nothing wrong with it.

Staff all pleasant and helpful.

My main note is that there is no where in the bar/restaurant where you can 'get out of the way' to have a confidential business discussion. So, if that is your reason for visiting, think twice.

There was nothing wrong with it but it didn't stand out. Having said that I think it was decent value given some of the other places I looked at and I'd be happy to go back.

  • Stayed May 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank drc225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernice R, General Manager at Stanton Manor Hotel, responded to this review, 14 June 2014
Dear Guest

I’m sorry that the whole of your stay was not to your liking, but happy that you felt it was good value and you would come back. In an absolute ideal world I agree it would be delightful if the bar opened onto the gardens, but regrettably it doesn’t. The Bar is a public place just by the very nature of it being a Bar, so we do have alternative spaces for informal or formal business conversations. Thank you for taking the time to complete a review, it’s very much appreciated.

Kind Regards

Bernice Reed General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
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English first
Frant
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 May 2014

Have stayed at this hotel twice, it is ideal for Castle Coombe. The hotel is very welcoming , more like a large friendly guest house, I mean that as a positive. I really like it there and would recommend staying there. The rooms are a good size, the bathroom is easy to use, as in the tap turns and water comes out. The staff are all really friendly, and helpful without being in your face.
The restaurant serves great food, really good quality enjoyable food, and should be booked before you go. The breakfast is also fantastic, assuming you are not still full up from the night before.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank daniel_turner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernice R, General Manager at Stanton Manor Hotel, responded to this review, 14 June 2014
Positive comments about the helpful, courteous, friendly staff are heart warming, and what makes the whole team here at Stanton Manor very proud. Thank you. Just as nice to hear you loved your food too. Thank you for the positive nature of your review.

Kind Regards

Bernice Reed – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 May 2014

I stayed here for one night with my father on the 4th of May. My father requested a twin room, which the reception confirmed however on going to room 19 it was a double bed. This wasn't really a problem as the bed was big enough for two people and plenty of space, however, it would be nice to get what is requested.

Other than that - what a fabulous manor and also great staff along with it - polite, professional and friendly! They were happy enough to make us both a packed lunch as we were going to Castle Combe the Monday morning.

The hotel room itself was BEAUTIFUL (as well as the surroundings and views of the garden), and cleaned to a very high standard. I loved the little cupboard with the hidden kettle, biscuits, tea, coffee etc. !

Thank you for a delightful stay and I will be back, I hope!!!!

Room Tip: Room 19 is stunning!
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sjanesherlock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernice R, General Manager at Stanton Manor Hotel, responded to this review, 14 June 2014
Dear Guest

First I must apologies, you are absolutely right, room 19 should have been set as a twin for you and there is no excuse that it wasn’t. I’m genuinely sorry that this expectation was not met correctly.

However, thank you for your very positive and generous comments its lovely to know the rest of your stay was delightful and both the staff and myself fully appreciate your warm comments.

Kind Regards

Bernice Reed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 April 2014

Stayed here before racing at Castle Combe and thought it was perfect. Lovely hotel, well decorated and clean, helpful staff, situated in a very pretty village but just minutes off the M4

In it's own grounds, nice and quiet at night !

Excellent value for money. Would def stay here again

  • Stayed April 2014, travelled solo
    • Value
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    • Rooms
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Helpful?
Thank freqtraveller999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernice R, General Manager at Stanton Manor Hotel, responded to this review, 26 April 2014
Thank you taking the time to write such a positive and encouraging review. Thank you for focusing on the cleanliness, helpful staff and beautiful gardens. It’s great to now you’ll stay again, The ultimate compliment.

Kind Regards

Bernice Reed
General Manager
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London, UK
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 April 2014

There's a lot to like about Stanton Manor. It is a very pretty small hotel with lovely staff who work hard. The room was clean comfortable and bright - make sure you ask for one overlooking the lovely gardens and I imagine it is a great wedding venue.

We stayed in a four person family room which was as nice as these rooms ever can be. It wasn;t huge but it was big enough and was good value.

We had two negative points. 1) The lounge was booked for a private event so (it being too cold to sit outside) the only place we had to go in the evening was the bar which is fine but small and without many seats. It is worth checking if there are any functions on during your stay as it will significantly limit your options.

2) the restaurant. I ordered a 28 day aged steak with a jus that came covered in the thickest, sauce I've ever seen. It was straight out of the 1970s and left me with indigestion even though I scraped much of it off.. The family ordered from the bar menu and ate reasonably; I ordered from the restaurant menu and got this heavy gloop. When I could taste the steak it seemed pretty good so if you eat there, get your sauce on the side.

The restaurant also does that irritating thing of not letting you go straight to the table but having to order off the menu first. Since the tiny bar was full we ended up sitting in a hallway. This sort of pretension does not suit a small hotel or a restaurant of this quality.

Breakfast next morning was pretty good.

So hotel good and worth the stay but maybe stick to the bar menu or eat elsewhere.

  • Stayed April 2014, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert64London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernice R, General Manager at Stanton Manor Hotel, responded to this review, 26 April 2014
Thank you for all of your comments which are gratefully received and the courteous way in which you have expressed your views. It’s very heartening to know you found a lot to like about the hotel.

However, as the manager ultimately accountable I am saddened that we disappointed in two areas. I’m very certain it was a genuine oversight but I must still apologise you were not made aware of the alternative, relaxed, seating area in the hotels upper gallery, overlooking the open log fire when the main lounge was booked on this occasion.

The richness and thickness of the steak sauce has been received exceptionally well and has had amazingly positive feedback. I can only apologise it was not to your personnel liking.
Therefore your point about serving sauce on the side is very valid, thank you.

The style of service asking people to order from the comfort of the Bar prior to seating in the restaurant is an established way to control seating in a small restaurant with limited covers that ensures all hotel guests with a specific time for a dinner reservations are attended to at the right time in a professional manner and not neglected in any way. Stanton Manors whole style of customer service is as far removed from “pretentiousness” as possibly can be achieved. The whole ethos is on warmth, comfort, friendly & informal but still very effective and professional service that is very unintimidating. My apologies again if the hotels chosen style of approach to service was not to your personnel liking it’s something in the past that we have always been praised for. I sincerely hope you will stay again and we can make you feel much more welcome. Thanks again for taking the time to share your views its very much appreciated.

Kind Regards

Bernice Reed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chippenham, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 April 2014

Our experience of booking Stanton Manor for our daughters wedding was 100 per cent positive from start to finish. Nothing was too much trouble. The organisation beforehand was both friendly and efficient. We stayed in the hotel the night before the wedding and were made to feel completely at ease. The staff had everything in hand and responded immediately to any requests we had. Their friendly efficiency and attention to detail helped make sure that our daughter and son in law had exactly the wedding day they wanted. We cannot recommend Stanton Manor highly enough!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aliz1406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernice R, General Manager at Stanton Manor Hotel, responded to this review, 16 April 2014
Thank you for emphasising so many important factors about the hotels customer service in such a positive way. Supporting a Bride and Groom throughout the whole process is just as important as the actual wedding day and I’m delighted we have achieved this on all levels. Thank you for such a glowing recommendation all the staff across all departments will be immensely pleased they ensured you and your family had such a special day. Thanks again.

Kind Regards

Bernice Reed
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malmesbury, United Kingdom
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 April 2014 via mobile

April 11th 2014. Our daughter's wedding. The whole wedding experience was perfectly put together by Bernice and her team, from the initial consultation to the day itself. Exclusive use of the hotel ensures a very personal service and I highly commend all the staff involved for their attention to us all. I would personally like to thank all of the staff, for making Charlie and Chis' s day so special. A special thank you to Kelly and Edward for your hard work throughout our stay. The food and wine was excellent and received great comments.
Thanks again.
Rob & Mel
Father & Mother of the bride.

Stayed April 2014, travelled with friends
Helpful?
Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernice R, General Manager at Stanton Manor Hotel, responded to this review, 16 April 2014
Thank you for such a tremendously encouraging review. It’s a real tonic for all the staff to know they have done such a good job of looking after the Bride and Groom, Friends and Family.
Thank you for choosing Stanton Manor for such a special occasion and thank you for sharing such positive comments. The whole day was genuinely a wonderful experience for all concerned. Many Thanks.

Kind Regards

Bernice Reed
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Stanton Manor Hotel

Property: Stanton Manor Hotel
Address: Stanton Manor Stanton Saint Quintin, Chippenham SN14 6DQ, England
Region: United Kingdom > England > Wiltshire > Chippenham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 8 Hotels in Chippenham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Stanton Manor Hotel 3*
Number of rooms: 23
Official Description (provided by the hotel):
This beautiful hotel is conveniently situated minutes from junction 17 of the M4, set in the Cotswolds and a short drive to Chippenham, Bath and Bristol. The house has a rich history and is listed in the Domesday Book. Some rooms have luxury king-size four-poster beds, while others are suitable for families. All rooms are en-suite. The Gallery Restaurant has an AA Rosette and serves traditional British cuisine, overlooking the stunning grounds. ... more   less 
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Also Known As:
Stanton Manor Chippenham
Hotel Stanton Manor
Stanton Manor Hotel Chippenham, Wiltshire

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