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“Not the best Premier Inn...”

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Premier Inn Chippenham Hotel
Ranked #1 of 8 Hotels in Chippenham
Certificate of Excellence
Reviewed 23 September 2013

Firstly, let me say that this establishment is undergoing the building of an extension and I am told the rest of the hotel will be refurbished as well.

That said at present it is not up to the standard I expect from a Premier Inn. The staff were welcoming and friendly but the room was tired and a little grubby. There was also a slight whiff of sewage, the source of which we couldn't pin down. The bed also seemed small for a Premier Inn, not the huge things you normally get.

Outside the car parking is already insufficient so I hope they are adding more when the extension opens. The lighting on all but the part of the cart park outside reception (a portacabin at present) is terrible, in fact non-existent in many areas. So if you have an expensive motor think twice! It's also quite dangerous to cross on foot, with uneven surfaces you simply cannot see.

We didn't try the on-site pub/restaurant as we have found these to be both naff and quite expensive in the past. The menu in the room did not disabuse us of this opinion. There is, however, a large Morrisons right across the road which is handy - if you survive the trip over the unlit car park......

Come on Premier Inn, I know from experience you are better than this!

  • Stayed: September 2013, travelled as a couple
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Thank Whiskyhunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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734 - 740 of 985 reviews

Reviewed 19 September 2013

This Premier Inn offers outstanding friendly service and without doubt one of the best in the area. There is a superb restaurant next door with superior meals. The hotel rooms are clean and well equipped. I enjoyed my stay very much and would recommend this hotel to all.

  • Stayed: September 2013, travelled on business
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Thank Tshooter3617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2013

this hotel is noisy, there is limited parking and the staff do not seem to take notice of each other. We booked 2 rooms together (next door to each toher) and were confirmed this was agreed over the phone before during and after booking but when we arrived this was not the case. 3 of us had to stay in a room together full of flies and insects as the window had been left open qll day and night (not by us) and they had all come in. the room was unbearably hot as there was no A/C and the thermostat on the wall did not work properly to lower the room temperature. to say they give a good night guarantee, we did not have a good night's stay at all but still had to pay! where's my money back?

  • Stayed: August 2013, travelled with family
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Thank Charlotte A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Chippenham Hotel, responded to this reviewResponded 20 September 2013

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2013

service at breakfast very very poor at attached pub - would not attend again -visit to Morrisons for breakfast far better. Pemier staff as i say very friendly. Updates to Inn in progress some morning noise.

  • Stayed: September 2013, travelled as a couple
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Thank LesleyCrowther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2013

Due to expansion of Premier Inn a lot of parking seems to have been lost and the spaces were quite tight, the adjoining Beefeater was quite adequate and the Premier Inn room was clean, we stayed twice in August once at the front, noisier than the second time at the back, so try for the back if you can. We went for an evening walk in Laycock, very nice.

  • Stayed: August 2013, travelled with family
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Thank JHollie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2013

I stayed here last weekend with my husband. We had a free night, due to having booked with Premier Inn several times before.

We checked in at 2pm, and the receptionist Emma was brilliant - whatever they're paying that girl just isn't enough! Our room was upstairs at the front of the building. We went through several doors with notices stating "ssshhh - quiet zone" IF ONLY!!! There were a lot of families staying there with children, who allowed them to run up and down the corridors at all times of the day and night! The room was clean, but looking a bit 'tired'. There was a hair in the sink, and the part of the bath that you stand on to have a shower looked like it could do with a good scrub.

No air conditioning, but a noisy fan instead.

We made the mistake of booking a table at the Brewer's Fayre "restaurant" attached to the hotel. We arrived at 8pm and it was bedlam! Very noisy, children screaming and running about everywhere, and no bar area to sit away from the restaurant part. I would suggest going to one of the lovely country pubs/ restaurants further down the road on the way to Bath instead.

We had breakfast the next morning which was a buffet. Lots of choice, and as we went a bit later, the noisy people had all been and gone by then.

The car park really isn't big enough to service the hotel, and we had to park away from the hotel near to the building work.

Not sure we'd return to this hotel - there are better Premier Inns available.

  • Stayed: August 2013, travelled as a couple
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Thank Staffordshire_UKKaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2013

Not stayed in a Premier Inn before and thought we would try one. Amazed to find the room rate for one night was £91 plus £8 each for breakfast. Room was ok, clean but nothing special. If it was not for excellent girl on reception would definitely have moved on.
Graham and Carolyn.

Room Tip: No lifts for higher floors Rooms can be a long way from reception.
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  • Stayed: August 2013, travelled as a couple
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Thank MGB317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Chippenham Hotel, responded to this reviewResponded 5 September 2013

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Chippenham Hotel

Address: West Cepen Way | Cepen Park, Chippenham SN14 6UZ, England
Region: United Kingdom > England > Wiltshire > Chippenham
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Chippenham
Price Range: £44 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Chippenham Hotel 3*
Number of rooms: 130
Official Description (provided by the hotel):
Kick back and relax in this picturesque, ancient market town on the edge of the idyllic Cotswolds ... more   less 
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Also Known As:
Premier Inn Chippenham Hotel Chippenham
Premier Inn Chippenham Hotel Wiltshire

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