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“Great shortbreak” 4 of 5 bubbles
Review of Premier Inn Chippenham Hotel

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Premier Inn Chippenham Hotel
Ranked #1 of 8 Hotels in Chippenham
Certificate of Excellence
Somerset
Level Contributor
88 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Great shortbreak”
4 of 5 bubbles Reviewed 17 February 2014

Recently refurbished rooms & hotel. Good, speedy, easy to use self-service check in however member of staff to help if needed. Rooms looking good & fresh. Very quiet room - no noise from other hotel users or from outside. Evening meal was reasonable typical pub chain food but good. Breakfast was good however hot food service was very slow

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JULSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChippenhamPremierInn, Reception Team Member at Premier Inn Chippenham Hotel, responded to this review, 19 April 2015
Thank you for your review. I am pleased that you liked the new self-service check ins, and that the room was quiet. Thank you for your comments regarding breakfast, please be assured that I will inform the Brewers Fayre for them to act upon.

Kind Regards,
Lydia
Reception Team Member
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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844 reviews from our community

Traveller rating
    394
    329
    80
    27
    14
See reviews for
303
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129
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Leatherhead, United Kingdom
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 14 February 2014

Great hotel just refurbished, can still smell the paint, lovely new bathrooms very comfy beds, good service. Everything is new...good parking and restaurant next door with buffet breakfast. Staff very friendly and helpful

Room Tip: Ask for a refurbished room
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank leslie a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChippenhamPremierInn, Reception Team Member at Premier Inn Chippenham Hotel, responded to this review, 5 October 2014
Thank you for taking your time to leave a positve review. I am pleased that you found the beds comfortable, and the staff friendly. We hope to welcome you back in the future.

Kind regards,
Lydia
Reception Team Member
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
149 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 11 February 2014 via mobile

The premier inn is excellent. Spotless clean very friendly helpful staff. Only few miles from Bath. Highly recommended. Will anytime book there again when in area. Brewery fayre next door for nice food.

Stayed February 2014, travelled as a couple
Helpful?
Thank queeny1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren J, Manager at Premier Inn Chippenham Hotel, responded to this review, 16 February 2014
We are very pleased to hear that you enjoyed your stay here at Chippenham Premier Inn. Thank you for your review. We look forwad to welcoming you again in the near future.

Kind Regards,

Lauren Jacomb
Premier Inn Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 11 February 2014

Regular corporate customer, on the one occasion no booking was made in advance, made me feel unwelcome despite paying a standard walk in rate, my company paid them retrospectively but are yet to issue a refund despite two phone calls. Their excuse was the person who was doing the refund left for the night and did not pass it on,this has happened twice. Will not stay there again as there us no personal touch and their after service is almost non existent .very poor amateur team of staff at Chippenham. On top of that heating in room did not work

  • Stayed January 2014, travelled solo
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Anmario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren J, Manager at Premier Inn Chippenham Hotel, responded to this review, 13 February 2014
Thank you for your feedback with regards to your stay here at Chippenham Premier Inn. At Premier Inn we strive to provide great service for our guests and I am sorry that on this occasion you did not experience this. I apologise profusely for the issue that you encountered. Please be assured that I have investigated this matter, there are no excuses for the service that you encountered and I can assure you this has now been dealt with.
Kind Regards,
Lauren
Premier Inn Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chippenham, United Kingdom
Level Contributor
106 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 16 January 2014

We have used this hotel on many occasions, as a local base for relatives/friends to stay when they visit us.

Although we have occasionally had reason to make critical comments (over the last 8-10 years), and even had to rely on the 'Good Night Guarantee' (guest satisfaction programme) for one night, this is a well-managed hotel that provides a good service at a reasonable price.
Rooms are kept very clean and bed linen is changed often.

Overall, we've been quite satisfied, but our most recent booking was well beyond what we expected.

Staff seem to change each time we book, so there is little or no continuity, but the reception manager who helped us with checking-in on the evening of 30/12 was exceptionally helpful.
He went out of his way to find an extra duvet and personally made-up an extra bed, on request.
Nothing was too much trouble!

We aren't used to this level of service at a Premier Inn, but we certainly were mightily impressed by it.

To crown it all, one of our relatives discovered (after more than a week) that she had left an item behind in the room. After alerting them, the hotel searched for it and telephoned to say they had managed to locate it.

Very impressed. Good value. Highly recommended.
We look forward to booking again in the future for many more good nights sleep!

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank staghunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren J, Manager at Premier Inn Chippenham Hotel, responded to this review, 13 February 2014
Thank you for your kind feedback regarding your stay here at Chippenham Premier Inn. We are pleased to hear that you were happy with the level of service that was provided during your stay and look forward to welcoming you again at some point in the future.

Kind Regards,
Lauren
Premier Inn Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 January 2014 via mobile

My partner and I stayed here for a night at the beginning of January to attend a wedding in Melksham. The staff couldn't have been more accommodating...They allowed us to check in early so that we could get ready, which we were very grateful for. The room was spotlessly clean and the bed was very comfortable. We had breakfast at the Brewers Fayre the following morning which we were equally impressed by. There was lots of choice, lovely coffee available and you could help yourself to as much as you wanted.

Stayed January 2014, travelled as a couple
Helpful?
Thank tmshaw23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChippenhamPremierInn, Receptionist at Premier Inn Chippenham Hotel, responded to this review, 30 March 2014
Thank you for your positive review. We are very pleased to hear that you enjoyed your stay, and were satisfied with the service you recieved from our staff here at Premier Inn Chippenham. We hope to welcome you again in the near future.

Kind Regards,
Lydia
Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leyburn, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 8 January 2014

My wife and myself stopped here in late December to explore possible places to stay for a large family group for our sons wedding in August. Being close to Bath and surrounding places of interest, we were left with no doubt this was an ideal location and the hotel itself more than lived up to our expectations. The staff were very helpful and friendly and the newly upgraded rooms are an excellent standard.
We have no hesitation in recommending this hotel. Looking forward to our next visit in August.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Grove_House_Grove_Sq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren J, Receptionist at Premier Inn Chippenham Hotel, responded to this review, 10 January 2014
Thank you, we are glad our hotel lived up to your expectations, we look foward to welcoming you again in August.

Kind Regards,
Reception
Chippenham Premier Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Chippenham Hotel

Property: Premier Inn Chippenham Hotel
Address: West Cepen Way | Cepen Park, Chippenham SN14 6UZ, England
Region: United Kingdom > England > Wiltshire > Chippenham
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Chippenham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Chippenham Hotel 3*
Number of rooms: 130
Official Description (provided by the hotel):
Kick back and relax in this picturesque, ancient market town on the edge of the idyllic Cotswolds ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Chippenham Hotel Chippenham
Premier Inn Chippenham Hotel Wiltshire

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