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“oh dear” 3 of 5 bubbles
Review of Premier Inn Newton Abbot Hotel

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Premier Inn Newton Abbot Hotel
Ranked #1 of 5 Hotels in Newton Abbot
Certificate of Excellence
Chertsey, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“oh dear”
3 of 5 bubbles Reviewed 10 April 2014

excellent service from staff but the bed was like a board, the noise from the A/C unit was constant all night, the bathroom smelt of old dirtly shower curtain, the toilet seat was loose. I was refunded a night's cost as soon as I mentioned the above to Reception so they kept their word but it should not have happened.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fluetech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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598 reviews from our community

Traveller rating
    312
    190
    64
    25
    7
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

You know what you're getting at a Premier Inn and we were happy with our stay at the Newton Abbot one. Service on reception was polite and efficient as was service in Beefeater next door for breakfast which although had to order hot food on arrival, appeared within minutes and was very tasty. Our room was clean and modern. The bed was comfortable and it was very quiet. All in all good value for money and will happily continue to use this chain of hotels.

Room Tip: End of corridor so not many guests have to past your room to get to theirs.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hulahoop71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl R, Manager at Premier Inn Newton Abbot Hotel, responded to this review, 8 April 2014
Hello Hulahoop71

Thank you for choosing to stay with us. We're really pleased that you enjoyed your stay at Newton Abbot Premier Inn and that you found the team here to be friendly and welcoming, I will pass your comments on to the team here who will be pleased to hear them. I hope to welcome you back to Premier Inn Newton Abbot soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dover, United Kingdom
1 review
2 of 5 bubbles Reviewed 31 March 2014

The beds were awful. Mattress was so uncomfortable, horrid nights sleep. Don't stay there until new beds in place.
Shame really as the staff were lovely, particularly the breakfast staff in the Beefeater next door.


  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CL1177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Newton Abbot Hotel, responded to this review, 11 April 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured your feedback has been noted and and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Helens Merseyside
1 review
5 of 5 bubbles Reviewed 31 March 2014

Lovely new premier inn. As always excellent value for money. We think that the premier inns are the best budget hotels in the country. We have stayed in a few in different places. They are always clean, comfortable, safe,friendly, in good locations. Ee have never had any problems. We always recommend them to our friends and family.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sonyashack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl R, Manager at Premier Inn Newton Abbot Hotel, responded to this review, 5 April 2014
Hello sonyashack,

Thank you for your review regarding you stay here at Premier Inn Newton Abbot. I am happy that you found the hotel to be clean, comfortable and safe. I will pass your comments out to my team who will be pleased to hear. I hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 24 March 2014

As usual no complaints about the Premier Inn BUT beware of the restaurant.
Unfortunately the food on our first of four nights stay was diabolical at the very most. Starter of breaded Mushrooms overcooked. Two main meals served with COLD chips which were replaced and when reserved the main items were cold. Spoke to manager and left.
The restaurant is built back to front and if sitting at the window you have a lovely view of a large Tesco store and Tesco petrol station.
Racecourse view the way that is blocked.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 156747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl R, Manager at Premier Inn Newton Abbot Hotel, responded to this review, 5 April 2014
Hello 156747,

We really appreciate you taking the time to leave feedback for us. The comments were lovely and very kind of you, and we hope to see you again soon for another great stay with us at Newton Abbot.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Branston, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 18 March 2014

Always a comfy and exceptionally clean Hotel, Good postion next to Newton Abbot Racecourse, so well sign posted. Good size and very clean rooms with a restaurant next to the hotel. Staff are very helpful and are able to provide soya milk and other dietry needs were possible. A warm welcome awaits at breakfast.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl R, Manager at Premier Inn Newton Abbot Hotel, responded to this review, 5 April 2014
Hello Ann R,

Thank you for reviewing our hotel. I am glad you found your room clean and comfortable, I will pass your comments out to the housekeeping department. The team here always strive to give fantastic guest service once again thank you for your kind review and look forward to welcoming you back in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bishops Stortford, United Kingdom
1 review
5 of 5 bubbles Reviewed 17 March 2014

Very pleasant and genuinely helpfull staff. Very clean and spacious rooms. Modern, efficient building design. Bright and airy. Good value for money. Nice and quiet when we went to sleep! Comfy bed. What more would you want from a stopover budget hotel?

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl R, Manager at Premier Inn Newton Abbot Hotel, responded to this review, 5 April 2014
Hello Dean C,

Thank you for your kind review about your stay here at Newton Abbot Premier Inn, Myself and my team always strive to give great customer service and a nice, clean and comfortable room. I am pleased to hear your enjoyed your stay with us. I look forward to welcoming you back in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Newton Abbot Hotel

Property: Premier Inn Newton Abbot Hotel
Address: Newton Abbot Racecourse Newton Road | Newton Road, Newton Abbot TQ12 3AF, England
Region: United Kingdom > England > Devon > Newton Abbot
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Newton Abbot
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Newton Abbot Hotel 3*
Number of rooms: 84
Official Description (provided by the hotel):
The serenity of Dartmoor National Park and the fun of River Dart Country Park are just minutes away ... more   less 
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Also Known As:
Premier Inn Newton Abbot Hotel Devon

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