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“Not the usual premier inn standard”

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Premier Inn Newton Abbot Hotel
Ranked #1 of 5 Hotels in Newton Abbot
Certificate of Excellence
Reviewed 19 August 2014 via mobile

We have stayed at a number of premier Inn hotels and choose them for the luxury king size beds, and the consistent standards. However that is not what we received here, firstly the bed was not a king size which for my parent who is over 6 ft meant his feet dangled over the edge, when I asked at reception about this I got a frosty response stating they only have king size in the disabled room. As well as the bed not being the luxury king size hypnos that they advertise it felt unstable and far to soft Our room had a musty smell to it and the plug hole gurgled loudly when you turn the bathroom light on. We also decided to try a premier inn breakfast for the first time here- the first day although waiting 40mins for it when it came it was hot and cooked nicely. Unfortunately the same could not be said for our second day another 50min wait and when it arrived my partners came with the addition of 2 hairs minus the beans he ordered. The eggs were like bullets and mushrooms and tomatoes were cold, we did not bother complaining as the staff seemed rushed of feet, I even saw abother guest helping and putting out the crossiant and toast for them. In conclusion I shall definitely not be choosing this premier inn again, which is a shame as I normally like my stays with premier inn and look forward to them. On a positive note though the location is good for the race course and with a tesco just across the road for supplies. Also the lady receptionist was very friendly.

  • Stayed: August 2014
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2  Thank copper99_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Newton Abbot Hotel, responded to this reviewResponded 21 August 2014

Thank you for reviewing your recent stay at our hotel. At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay was less than relaxing. Your experience was far below our usual high standards, but please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

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Reviews (689)
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469 - 475 of 689 reviews

Reviewed 18 August 2014

Lovely and clean ,loved the bed and sheets were just like home loved the layout of the building and the room ,very easy access from car to reception ,people very helpful , food in beefeater not that good though ,staff in beefeater not that nice xxx

Room Tip: Double room nice and big xx
  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
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Thank Wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

Really good standard and great value for this Premier Inn. Very friendly staff, adjoining restaurant is a Beefeater does a good breakfast that you can buy as part of the price of the room and is good quality and value.

Rooms are comfortable and we go ta good nights sleep.

Staff exceptionally friendly and helpful.

Take care in the Beefeater if eating in the evening as whilst food is good quality on the whole, service can be slow.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
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Thank MrSofthreebridges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

We stayed here whilst visiting relatives in Teignmouth and we were very pleased with the hotel. The staff were extremely friendly from the girls who did the rooms, reception and the staff In the beefeater restaurant where you can have dinner and breakfast. The reception staff were all very helpful anything we asked for we got straight away from an iron and ironing board to asking about a restaurant where we could eat with our family on the Saturday night, everywhere seemed to be full but the receptionist , after being asked about the Beefeater attached to the premier inn which was also full, came to our room and said she had provisionally booked us a table at a nearby pub, we were very impressed with the service here and would not hesitate to stay again.

  • Stayed: August 2014, travelled with family
    • Location
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Thank Julia035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2014

Stayed three nights here whilst visiting family in Devon. Clean, big rooms with much appreciated air conditioning in room. Great shower - really powerful, and plenty of hot water!
Rooms were quiet, and had blackout curtains, which allowed us to get fantastic sleep every night.
We will be back very soon.

Room Tip: 3rd floor v quiet.
  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
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Thank L_Coram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl R, Manager at Premier Inn Newton Abbot Hotel, responded to this reviewResponded 10 August 2014

Hello L_Coram,

Thank you for your review I am happy that you enjoyed your stay with us; we really appreciate you taking the time to leave feedback for us. The comments were lovely and very kind of you, im glad we kept our promise of a good nights sleep, We look forward to seeing you again soon for another great stay with us at Newton Abbot.

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Reviewed 6 August 2014

As usual, Premier Inn lived up to my expectations. The reception staff were very friendly and helpful, the room was spotlessly clean and the location, right next to Newton Abbot Racecourse was extremely convenient. The housekeeping staff, in Particular, a young woman called Emma, were polite, efficient and thorough. The only downside was the restaurant, a beefeater. The breakfast staff left a lot to be desired with poor service, and total lack of any welcome. Shame.

  • Stayed: July 2014, travelled solo
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Thank Susan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl R, Manager at Premier Inn Newton Abbot Hotel, responded to this reviewResponded 10 August 2014

Hello Susan J,


Thank you for choosing to stay with us.
We're really pleased that you enjoyed your stay at Newton Abbot Premier Inn and that you found the team here to be friendly and we lived up to your expectations. I agree we are in a fantastic location especially for the racecourse. I will pass your comments on to the team who will be pleased to hear them. I hope to welcome you back to Premier Inn Newton Abbot soon.

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Reviewed 5 August 2014

Stayed at this recent new build down in Newton Abbot in July while attending my nephews wedding. We had 2 rooms, one of which was massive, never seen a PI room so big before. Very clean with nice linen and towels and a good room temperature controlled by the fan system, which was a blessing because it was very warm. Friendly staff, both reception and room attendants were helpful and polite. Decent food reesonably priced at the pub next door, attentive staff if not all that friendly. A smile works wonders don't you know.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
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Thank Bennythegolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl R, Manager at Premier Inn Newton Abbot Hotel, responded to this reviewResponded 10 August 2014

Hello Bennythegolfer,

Thank you for deciding to stay with us & thank you for reviewing our hotel. I am please you found the team to be friendly and that our rooms are clean and bigger than expected. The comments were lovely and very kind of you, and we hope to see you again soon for another great stay with us here at Newton Abbot.

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Additional Information about Premier Inn Newton Abbot Hotel

Address: Newton Abbot Racecourse Newton Road | Newton Road, Newton Abbot TQ12 3AF, England
Region: United Kingdom > England > Devon > Newton Abbot
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Newton Abbot
Price Range: £50 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Newton Abbot Hotel 3*
Number of rooms: 84
Official Description (provided by the hotel):
The serenity of Dartmoor National Park and the fun of River Dart Country Park are just minutes away ... more   less 
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Also Known As:
Premier Inn Newton Abbot Hotel Devon

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