I booked this for the weekend for my husband's Birthday and when i spoke to the person on the phone she did explain that they had only a family room left for the Friday and that the room was already booked out for the Saturday. She then went on to say that they had a doubled room free on the Saturday for us that's if we didn't mind changing from one room to another the following day, to which i didn't mind.
We arrived on the Friday and checked in and was shown to our room which was named Drunken, it was very basic something what you would probably expect if you were a young back packer and sleeping in a dorm with others. It had 2 single beds and a double bed it was very dated and unwelcoming but hey we though oh well it's only for one night and were were informed that on the Saturday we would be moving into room 9 which was nicer.
Saturday came and we were shown to our second room which we were taken through a door that had a Private sign to it...I thought that it was a bit strange but we carried on to the end of the corridor to which was the laundry room and outside of it was stacks of toilet rolls, we were shown into our new room and that's when the penny dropped...Along with my jaw.
Shock and horror is only the best way to describe it. Yes there was a doubled bed but not only one, there were two doubled beds. The cheap laminate flooring was warped and dated, there was what i could only describe looked like a rather old dark wooden coffin...We were expecting a corps to be inside of it, but we were told was a sideboard... curtains were hanging off all the windows, the bathroom/shower room was dirty and the tiles on the floor needed to be re grouted or better still taken up and redone, the wardrobe well lets just say that it was a very small cupboard that had a tacky bedded curtain instead of a door, the ceiling was full of what looked like water staining, all the windows were full of mold and to finish it off the smell of damp was overpowering.
Needless to say we were NOT happy and went to down to speak to the manager, instead we were greeted by the owner Greg...which i discovered later and thought at least he would accommodate us and apologizes for the inconvenience caused. But no he was very obnoxious and rude.
My friend...Who was staying at another hotel named the Waverly Hotel and who was helping me carry my suitcase has asked him the question..." what about customer satisfaction and being right and pleasing the customer". to which his answer was NO..."Customers are not right". He even went as far as to bad mouth other surrounding Hotels...Which while i was trying to find accommodation and visited they looked far nicer than this place
This so called obnoxious, arrogant self opinionated owner was NOT helpful at all and should NOT even be granted the 2star that he has.
Needles to say we found a lovely little B&B. BUT will NOT EVER step foot in this place ever again.
Good points: Some of the staff were very nice & friendly.
Food was good.
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- Also Known As:
- Dalgair Hotel Callander
- Dalgair House Hotel Callander, Scotland