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“We loved it!”

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Tommy Jacks Beach Hotel
Ranked #2 of 9 Hotels in Bude
Certificate of Excellence
Reviewed 3 August 2014

We had amazing relaxed stay in Tommy Jacks and it is by far the best place we have seen in Cornwall and may be on of the best UK hotels we have stayed in.
If you are expecting stuck up 5 star service or a pensioner style B&B, you will be disappointed, but this was the idea of the owners on the first place. They have definitely invested a lot money and effort to create a really cool modern interior and still keeping the Cornish spirit. Staff were cool and young, being friendly but not intrusive. We loved the room, the color scheme, the decoration. I loved the bar and the 3 aquariums as and the nice outdoor area. The restaurant can get a bit busy but well this is part of the spirit and it is not a place to be in a rush.
They have about 10 parking spaces in front of the hotel and we could alway find a spot, but also street around the corner is free to park.
Location is very good too, located just of the beach with a famous sea swimming pool just two min walk and Bude town center shops just 5 min away. There are also some other pubs within short walk, but I liked the the bar so much that did not feel need to go anywhere else.
In addition the hotel and the bar were very reasonably priced and even cheap compared to most of the other places in Cornwall/Devon.
We really enjoyed our stay and would like to thank the owner and the staff for creating such an lovely place! Would definitely go there again!

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Batd2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hebasca G, General Manager at Tommy Jacks Beach Hotel, responded to this reviewResponded 8 August 2014

Dear Batd2,

Thank you for your recent review of Tommy Jacks. We are thrilled to hear that you found us one of the best UK hotels that you have stayed in. We have worked hard to make Tommy Jacks feel like a relaxed place where everyone feels welcome. We are also very lucky with our location, being just a stones throw away from the beach and a short walk to the town. I will pass on your thanks to everyone. Please come and visit us again soon.

With kind regards

The Tommy Jacks Team

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418 - 424 of 495 reviews

Reviewed 2 August 2014

I must admit we were a bit disappointed in Tommy Jacks as a hotel. It is not their fault but the fault of a slightly misleading article in the Gardian. The food was fantastic, the staff was amazing, but they needed far more staff to deal with their success. Waits for food were unacceptable.
The hotel is nicely done up - but views over the roof, or a hot room overlooking the patio - meant a choice between noise or fresh air. They need either air conditioning or ceiling fans to make the rooms more comfortable. And perhaps more than one set of towels per room too. Esp. when you pay for an extra bed to fit three people in. In fairness to the hotel - it was the Guardian who claimed the hotel is 'right on the beach'. Over a road, through a car park and past the vendors - and you get your toes in the sand.

Room Tip: Our room overlooking the roof had a great breeze and was quiet. Our room overlooking the road also o...
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  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Vancouver5family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hebasca G, General Manager at Tommy Jacks Beach Hotel, responded to this reviewResponded 5 August 2014

Dear Vancouver5family,

Thank you for taking the time to review your stay at Tommy Jacks. We are delighted that you enjoyed our food and that you found the staff amazing. As you correctly point out we are a very popular establishment within the town and so are often very busy. We advertise that we are a ‘stone’s throw’ from the beach. Our car park is literally 3 metres from the beach car park and so we are located about as close to the beach as you can possibly be without being located on the beach itself! We apologise that our recent media exposure led you to believe the hotel was actually on the beach, however we would like to reassure potential guest that we are only a few metres away.

We also apologise for what you deemed to be an ‘unacceptable’ wait for food. You have not given any indication on what you believe to be unacceptable and thus I cannot respond to your comment, as it is rather subjective. However I can assure you that all our dishes are freshly prepared and made to order, at busy times there may be a wait of 20 - 30 minutes for mains, however we believe this is an acceptable wait for freshly prepared food and we also let our guests know in advance. Furthermore where guests have young children with them we always ensure the kiddies meals are brought out to them immediately, should they want this. We hope to welcome you back in the near future.

With kind regards

The Tommy Jacks Team

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Reviewed 31 July 2014

We ate at the restaurant and I think they've made the mistake of extending the chilled out vibe of this place to the staff. I haven't been served slower at a restaurant in this price range for a long time. Though all the food we served was excellent, the staff took an incredibly long time taking orders, serving drinks an got a couple of food orders wrong. This was a shame as it ruined what would otherwise have been a tasty meal in a well presented space.

Stayed: July 2014, travelled with family
1  Thank YorkshireTerrier500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hebasca G, General Manager at Tommy Jacks Beach Hotel, responded to this reviewResponded 4 August 2014

Dear YorkshireTerrier500,

Thank you for taking the time to review your experience at Tommy Jacks. We are very pleased to hear that you found our food ‘excellent’ but we are disappointed that you found the service poor. We are a very new restaurant/hotel with a young staff. We appreciate all feedback and use this to ensure that we do not make the same mistakes. We hope to welcome you back in the near future.

With kind regards

The Tommy Jacks Team

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Reviewed 29 July 2014

Stayed for 1 night in family interconnecting room. Good stay in great location for beach. Food and service good in restaurant both for dinner and breakfast. Calamari started was some of the best we had ever had. Room only rated good as had slight negatives - it had been extremely hot on the day of our stay and the rooms were very stuffy and warm without any air flow as at top of building. Only reached a comfortable temperature around 3am. Would benefit from a fan especially as a bit wary opening windows to the maximum in kids room as had small children in interconnecting room. Also the sash windows in the double bedroom didn't stay open very well so we had to wedge them open to maximise cold air !

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Mumtooscar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hebasca G, General Manager at Tommy Jacks Beach Hotel, responded to this reviewResponded 3 August 2014

Dear mumtooscar,

Thank you for taking the time to review your stay at Tommy Jacks. We are pleased to hear that you found our food and service good. We apologise that you found your room too warm at times. Bude has been basking in some glorious sunshine and warm temperatures of late which has made our building feel warmer. We do however have a number of electric fans for guests to borrow, we apologise that you did not receive one. Thank you for your feedback regarding the sash window, we will pass this on to the maintenance team. We hope to welcome you back in the near future.

With kind regards

The Tommy Jacks Team

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Reviewed 29 July 2014

The location of this hotel is perfect - a few steps from the beach. My room was nice, too - clean, quiet, with a comfy bed. Check- in was efficient, but the service in the bar and restaurant is very slow. I had dinner at the hotel when I noticed this already, but it was even worse for the breakfast. I waited for ages until someone took my order, and then they forgot to bring cutlery, forget to bring toast etc., so it all felt really hassled and unprofessional. Maybe they could better train their waiting staff or emply a few more waiters to make sure the restaurant matches the nice hotel experience. Because of the slow waiting staff I deduct points from what would - for the hotel only - be an excellent review.

  • Stayed: July 2014, travelled solo
    • Value
    • Rooms
    • Service
1  Thank Steffi32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hebasca G, General Manager at Tommy Jacks Beach Hotel, responded to this reviewResponded 31 July 2014

Dear Steffi32

Thank you for your recent review of Tommy Jacks. We are very pleased that you found your room clean and the bed comfortable. We are disappointed to hear that you found the service poor. As you can see from many of our previous reviews this is not ‘the norm’ for us. We do work hard to ensure that our staff are full prepped for service and there are enough staff to allow efficient service. We are sorry that you did not experience this. We hope to welcome you back to Tommy Jacks in the near future.

With kind regards

The Tommy Jacks Team

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Reviewed 28 July 2014

Had a 4 night break at Tommy Jacks last week, opted for the superior double. The room was extremely spacious and very clean. The deco throughout the hotel has been extremely well considered and the fixtures and fittings in the room were of a very high quality, the 50 inch TV was a nice surprise! The breakfasts were great and all freshly cooked with plenty of options available and the few evening meals we had were lovely. Parking is very restricted but a 30 second walk away there is a huge car park all visible from the front of the hotel. My main negative point would be that only one window actually opened out of the four and no air con (unusual for a £100 night hotel) so it was bit uncomfortable through the night...maybe a fan in the room or the option to hire a fan would be good. Of course the disadvantage of having a window open all night was the noise from the outdoor spaces but this was only a minor issue. All the staff were extremely friendly and helpful and I would definitely recommend a visit and no doubt be returning for more sunshine soon :-) As an additional note the beach is amazingly clean and fully staffed by lifeguards all day.

Room Tip: Front facing rooms may be louder during peak times as the outdoor seating is at the front of the hot...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Simon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hebasca G, General Manager at Tommy Jacks Beach Hotel, responded to this reviewResponded 31 July 2014

Dear Simon G,

Thank you for taking the time to review your experience at Tommy Jacks. We are pleased to hear that you found your room spacious and clean and the finish was of high quality. Yes the 50 inch TV is a nice surprise! We are also pleased that you enjoyed both your evening meals and your breakfasts with us. We apologise that you found your room rather warm. This was during our recent ‘heatwave’ and as you rightly point out we do not have air conditioning at the hotel. We do however have a number of fans available for our guests. We are delighted that you found our staff friendly and helpful, we do pride ourselves in offering great service. We hope to welcome you back in the near future.

With kind regards

The Tommy Jacks Team

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Reviewed 28 July 2014

Didn't stay in the hotel, but ate in the restraunt a couple of times during July 2014 as it was recommended to us. The bar/restraunt area was very well decorated, with fish tanks to entertain the kids. Bar prices were reasonable and the place was very accomadating to the kids. Nice seating area outside if the weather is good and very close to the beach/parking so easy to get to.

Restraunt prices weren't cheap, but the food and service was excellent. Best pizza in town according to most people we talked to and the kids seemed to agree!! Would definitely recommend this place for anyone looking for a good meal in a nice setting.

  • Stayed: July 2014, travelled with family
    • Cleanliness
    • Service
Thank Touringtaffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hebasca G, General Manager at Tommy Jacks Beach Hotel, responded to this reviewResponded 30 July 2014

Dear Tourintaffy

Thank you for your review of Tommy Jacks. We are delighted that our restaurant was recommended to you and that you found the food and service to be excellent. We are unique in that we offer ‘something for everyone’ – a relaxing bar and entertainment for the children. We hope to welcome you back soon.

With kind regards

The Tommy Jacks Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tommy Jacks Beach Hotel

Address: Crooklets, Bude EX23 8NF, England
Region: United Kingdom > England > Cornwall > Bude-Stratton > Bude
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #2 of 9 Hotels in Bude
Price Range: £55 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Tommy Jacks Beach Hotel 3*
Number of rooms: 20
Official Description (provided by the hotel):
Down by the dunes in Bude, you'll discover one of Cornwall's newest hotels - Tommy Jacks. A throwback to when surfers were kings and skaters ruled the world, Tommy Jacks is quite possibly, the grooviest urban beach hotel, bar and restaurant on the Cornish coast. The 21 cheery, pocket-friendly snooze pads are neat, nautical and available from January 2014. In the meantime you can earn your seaside stripes in the family-friendly Sea Jacks Restaurant and cosy brewpub. Just a stone's throw from Bude-iful Crooklets Beach, they're the ultimate surfside HQ. ... more   less 
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Also Known As:
Tommy Jacks Beach Hotel Bude, Cornwall

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