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“Rude, patronising and no knowledge of gluten free.”

Fudgie Wudgy Cupcakey
Ranked #5 of 6 Dessert in Bude
Cuisines: Cafe
Restaurant details
Braintree, United Kingdom
Level 2 Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Rude, patronising and no knowledge of gluten free.”
Reviewed 23 August 2014

Firstly I will state that I am not able to comment on the quality of the food that this shop sells, so this review is not a reflection of the standard of that. The reason I cannot comment on the food is because we refused to buy anything when confronted with the staff attitude on our query for gluten free products, our daughter has coeliac disease (not a food intolerance, as decsribed by the lady sat at the back of the shop who couldn't even come and talk to us but shouted from the back, but an auto immune disease that prevents her from eating gluten) we are used to having to check with staff about the gluten in their products, and we have not issue with staff stating that they are unsure as there is no requirement for anyone to supply gluten free items. However, the lady in the shop incorrectly told us that most ice cream has gluten in, which is very much not the case as the shop further up the road was able to provide our daughter with a whole range of gluten free ice cream falvours. Their general attitude to our query was disinterest coupled with a slightly confrontational attitude when we tried to explain the errors in their understanding of gluten free. As such we decided to leave and as mentioned found a number of other establishments in Bude that firstly understood exaclty the iusues of gluten free and had a sufficient range to please our 8yr old daughter. Our experience on that day (Aug 21st), with those staff members has left us unable to reccomend this establishment to anyone that requires gluten free products. For everyone else, the food did look very pleasant but we did not taste any of it so I cannot state either way.

  • Visited August 2014
    • Atmosphere
    • Service
Helpful?
2 Thank Craig P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 reviews from our community

Visitor rating
    7
    2
    3
    1
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Level 1 Contributor
3 reviews
3 restaurant reviews
“Great ”
Reviewed 14 May 2014 via mobile

Great service great fudge, wanted to go back to get more but ran outta time!! Thanks for the great service great and very friendly

Helpful?
Thank Joe E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottinghamshire
Level 6 Contributor
124 reviews
61 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
“Good little cafe with a nice fudge and cake selection...”
Reviewed 19 April 2014

A very friendly lady served us with cupcakes and fudge to take out. The Easter fudge was lovely and tasty. We had two flavours of cupcakes, both tasted delicious. The sponge of the Mars bars ones was a little dry but with the lovely caramel centre this just balanced out. Keep an eye out for this place, it's a little set back from the street. I imagine when it's a busier season the cakes will be fresher as they'll be selling faster. Average seems a bit low I wish 3/5 was described as good it just wasn't 4/5 very good on our visit.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Mmmm_foodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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