Booked a surprise two day break for my wife and I via a Wowcher Code. Quite aware the hotel was under new management and was being refurbished. We arrived one hour early thinking we could sit somewhere and have a drink within the hotel grounds on the hottest day of the year, only to be greeted abruptly by the woman at the reception desk ‘You are too early, check-in is at 3pm.’. The woman said she would look to see if our room was ready early and we booked in room 12. When I booked I asked for a ground floor room because of my wife’s disabilities yet room 12 is on the first floor. The woman rudely said there was no record of this and they had no ground floor availability. My wife was able to slowly walk up the stairs having been offered the room early. The stairs had a noticeable ‘whiff’ of care home smell. The room had a very dated décor which my wife laughed ‘Where’s Basil Faulty, Sybil is on reception, look for the hidden cameras’ as we were aware that the hotel is under refurbishment we thought this was amusing and acceptable. Then we were hit by the heat, central heating was on and the radiator control unable to turn it off. The sash window would not stay open. The counterpane on the bed was terribly stained; the sheets were crisp and fresh but no mattress protector. Further checking, the bathroom was very dirty, the toilet did not flush properly. We returned to receptionist who said she would check herself the issues we were complaining about. We were taken to a room on the ground floor (previously was not available?) but this too was not of any acceptable standard with horrible stains on the carpet under a table, stains on a chair fabric, and a dirty bathroom. The woman asked what you expect if you book via a voucher company. In all respects the refurbishment is not a problem, there is no excuse for the rooms not to be clean and fresh. We agreed to not spend our time and money with this hotel who blatantly exaggerate the standard of their hotel at present. Along with the very tired overall look of the hotel, the smell of smoking from the dining room and hallways, the threadbare carpets with black grease in the communal area between reception and the kitchen and the ground floor rooms, the general ‘care home’ smell of mustiness and disinfectant gave the whole place a feeling of needing to wipe your feet on the way out. Because of its location it would have been a lovely place to stay, the hotel grounds looked wonderful and well kept. We travelled to the tourist information centre at Lyndhurst and were saved by very professional and helpful advisers who aided us with useful information and we eventually stayed at the Balmer Lawn Hotel, who rescued me from a disastrous surprise for my wife and we enjoyed a wonderful two day break in the New Forest, which we will return to in the near future. We have never done reviews on places we go to but we felt we must let people know this hotel should not be allowed to trade at such terrible standards while being refurbished, and yet they advertise such high standards. A beautiful setting, but tired and run down hotel lacking any standards and manners from their senior staff.
- Official Description (provided by the hotel):
- An independently owned hotel, which is perfectly located within the heart of the New Forest and only a very short stroll from Brockenhurst Village. Built originally in the late 19th century to serve as a vicarage, our sprawling mock tudor hotel is being retouched with a tasteful blend of contemporary and traditional style to complement the impressive building and its outstanding location.The New Forest is a haven for walkers and cyclists, many of whom manage glimpses of fast-vanishing deer, wild ponies and wandering cattle or catch the soft sounds of the elusive New Forest cicada.We offer guests an English countryside getaway with helpful and considerate service, tranquil gardens, exquisite locally sourced food, including a truly great Sunday Lunch, combined with a real sense of relaxation. We would be delighted to welcome you to our hotel in the New Forest where our animal friendly staff will ensure your 'best friend' is treated as well as you are. With excellent links to the A35, the Forest Park Hotel is the perfect location for a romantic retreat, leisure activity, corporate event or business travel. ... more less
- Reservation Options:
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- Also Known As:
- Forest Park Brockenhurst
- Hotel Forest Park
- Forest Park Hotel Brockenhurst, New Forest